Palm Jumeirah, Palm Jumeirah, Dubai, United Arab Emirates
#28 of 720 hotels in Dubai
Guests' ChoiceBased on 19422 hotel reviews
9.2Cleanliness
9.3
Comfort
9.3
Location
9.3
Facilities
9.3
Staff
9.2
Value for money
8.7
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 May 2024
'
Saudi ArabiaThere is some problem in the chick-inn and the manager call me and give a good compensation for the room so i like the service very much and they deserve 5 stars for everything!.
Stayed in May 2024
Reviewed: 28 May 2024
Jessica
ItalyThe floor in the suite was not spotless clean.
I liked the professional staff and the suite was beyond expectation, the vibe is so nice... You can party at the ground floor pool or going to relax at the spa pool. The spa is among the best ever tried in Dubai
Stayed in May 2024
Reviewed: 28 May 2024
Emily
United KingdomNothing.
Great atmosphere. Attentive staff. Stunning location and views. Best hotel I’ve ever stayed in.
Stayed in May 2024
Reviewed: 28 May 2024
Omar
IsraelSayed
Stayed in May 2024
Reviewed: 28 May 2024
Mica
United KingdomLots of amenities
Stayed in May 2024
Reviewed: 28 May 2024
Akram
Saudi ArabiaNot family one. Entrance always busy
Very nice place with many option to enjoy
Stayed in May 2024
Reviewed: 28 May 2024
Halim
LebanonThe overpricing
The vibes
Stayed in May 2024
Reviewed: 27 May 2024
Ben
United KingdomI stayed in a junior suite, and the noise from the nightclub we quite loud until 3am. Everything else was brilliant.
Stayed in May 2024
Reviewed: 27 May 2024
Sandra
KuwaitI was very satisfied
Everything
Stayed in May 2024
Reviewed: 27 May 2024
Fadi
Saudi ArabiaIt amazing and Nasir was an amazing
Stayed in May 2024
Reviewed: 27 May 2024
Khalid
KuwaitFreindly staff and welcoming specially Anjali
Stayed in May 2024
Reviewed: 26 May 2024
Muhammad
Saudi ArabiaCheck in time
Clean
Stayed in May 2024
Reviewed: 26 May 2024
سعود
Saudi ArabiaNothing
All the areas are clean and organized perfectly
Stayed in May 2024
Reviewed: 26 May 2024
Darwish
EgyptHotel stay start times and check out times
Pool parties
Stayed in May 2024
Reviewed: 25 May 2024
Ibrahim
Saudi ArabiaGreat vibes Thank for the receptionist fadi he was amazing
Stayed in May 2024
Reviewed: 25 May 2024
Rosy
QatarNothing
I enjoy it very much, staff very friendly and helpful. A big thx for Aynur 🥰 and thank u Emilio for the surprises too.
Stayed in May 2024
Reviewed: 24 May 2024
Khalid
Saudi ArabiaThe valet was not that good, you have to wait for 10-20 minutes to get your car
The room is quiet nice
Stayed in May 2024
Reviewed: 24 May 2024
Jane
ZimbabweThe stuff
Love the rooms spacious and clean
Stayed in April 2024
Reviewed: 24 May 2024
Ahmed
Saudi ArabiaBig thanks for Anjali she helpful good services and I will be came again
Stayed in May 2024
Reviewed: 23 May 2024
Vivekananda
IndiaBooking.com
Excellent
Stayed in May 2024
Reviewed: 21 May 2024
Soni
United Kingdomswimming pool was too small and sauna too. enjoyed overall.
staff were polite and upgraded us to the best room.
Stayed in April 2024
Reviewed: 21 May 2024
Rudy
United KingdomAnjali in reception is great Mass in the penthouse is fantastic Raman in the pool bar is a top bloke
Stayed in May 2024
Reviewed: 21 May 2024
Abdallah
JordanEverything Is amazing in the hotel
Stayed in May 2024
Reviewed: 20 May 2024
Ali
BahrainThe breakfast can be better
The facilities, staff and location was great. Will surely come back again
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content