The hotel was good except that there were no facilities to make a hot drink or even order one. We asked for a kettle and were told they didn’t have one. We asked for room service and were told this wasn’t available. A real shame. The staff were fabulously friendly though and went out of their way to suggest an excellent walk and various restaurants.

The food and staff working in Kaprun were wonderful.

Stayed in February 2024

Very simple mattresses and pillows

Modern design

Stayed in February 2024

For the price you would assume we would get water bottles in the room and a kettle. We did end up asking for one but it never got delivered to our room. There is however hot water available downstairs at the bar and in the spa.

Really loved our stay here. Our two bedroom suite was perfect for us with some pretty amazing views. The staff is really great and the breakfasts are worth it and filling with lots of choices. The relaxation area in the spa is a great place to read on a day off from ski-ing.

Stayed in January 2024

- pictures are not exacty reflecting state of the rooms, pictures make the rooms look much newer and fancier than in reality - spa is big but was full so not very nice - for a 4 star and the price, a kettle and a coffee machine in the room are the minimum which are not in the room, you have to ask for the kettle at the reception (if there is one left) - pool was cold, not sure they warm it (or not enough) - rooms are not well insulated, you can ear everything when in the room when people speaking in the corridor -matress are old, you can feel the structure

free parking on site

Stayed in August 2023

As its a Ski resort I dont suppose there is much call for aircon in January, but in a July heatwave it would have been very handy. Also the toilet was in a separate small room from the shower room, it didnt have a hand basin in the toilet room to wash your hands in after using the toilet. In a post Covid world it seems an oversight that should be rectified.

The property is primarily a Ski resort in the winter, but it was well set up for summer visitors. It is located on the edge of Kaprun, but only a short, flat walk into town. Our rooms were large and airy, with a balcony overlooking Alpine meadows and the massive snow topped Mt Kitzsteinhorn in the distance. On a morning sitting on the balcony with a cup of tea, the only sound was the tinkling of cow and goats bells in the meadow. Such a beautiful peaceful place. Breakfast was served in the hotel building and was extensive with both hot, as well as cold items on the menu. The staff were all very friendly, informative and spoke good English. What made this stay special was the Summercard we were given to use. This gave you free entry or discounted entry to nearby attractions. We had free rides on the cable cars to the top of Mt Kitzsteinhorn, Mt Maiskogel, (54Euro & 34 Euro (respectively), a free boat ride at Zell Am See, free entry to Krimml Waterfall and a discount off the Grossglockner drive. We reckon the Summercard saved us around 230 Euros.

Stayed in July 2023

Apartment was a disappointment, felt humid and was no possibility to air it out. Kitchen nook is very basic, room small and bed not comfortable.

Good breakfast, nice small pool and friendly staff.

Stayed in July 2023

the hotel is good, but the rooms need refresh and refurbishment, pillows were super uncomfortable and need replacement, spa facilities is good but quite small

good location, beautiful views, friendly staff- receptionists and bartender were super helping and amazing, everything was clean

Stayed in April 2023

The pillows on the bed weren’t great but that’s it, and it’s nothing really.

Great location, just a short stroll to the ski lift. Breakfast was great, lots of choice and helpful staff. Dinner in the restaurant was also great. Room was clean and comfortable.

Stayed in December 2022

pillow, bathroom privacy

super clean cozy and elegant

Stayed in September 2022

No air condition in the room , No kettle

Stayed in August 2022

Superb breakfast, nice spa area and a great loaction in general ! Will definetely come back soon 😃👍

Stayed in August 2022

Apartments are old. cabinets stink a bit. Pool is very cold

anoche and clean. Staff was very nice and helpful

Stayed in August 2022

Bed mattress, old pillows, old towels and the rooms need a lots of maintenance.

Space of the rooms, views, the area around it and peaceful atmosphere

Stayed in August 2022

The bathroom was transparent and without door. For me was okay, but if you travel with friends, it could be uncomfortable. 😅

Summer Card was out of my expectation!

Stayed in August 2022

Excellent sport hotel (not just) for active people

Stayed in July 2022

no A/c

all

Stayed in July 2022

not much

Well designed and modern property with all the facilities for a relaxing, wellness-type, break.

Stayed in February 2022

Absolutely did not match the photos. Ended up leaving and staying elsewhere.

Stayed in March 2024

Asked for an extra person, the woman at the reception was very angry, she came in our room and she threw the bed sheets like they were trash. She talked to us like we were inferior to her. i have photos.

The location was nice but the staff and their response is very, very bad. Also they are trying to steal from us. We ordered from the bar and we paid everything after each drink (we have the bank statement), now they are asking for money from us, saying we didn't pay.

Stayed in February 2024

Excellent, very friendly and professional personnel. Clean and spacious room. Spa area. Outstanding service.

Stayed in December 2023

nothing I didn't like at all, what I felt a bit strange that the young lady in the restaurant asked us politely to sit on a specific table she chose, I didn't see her ask anyone else from the guests to sit on that side of the restaurant but us. it was fine and has a good view but I just felt it weird :)

Hi everyone first of all upon our check in, the very polite lady in the front desk welcomed us, and provide us with the electronic card to enter the building and the apartment, she also explained everything regarding the breakfast and the swimming pool, and also gave us the summer card of zell am see & Kaprun. the apartment is cozy and really comfy and has a very nice view on the mountain where you can relax and enjoy the overlooking from the beautiful balcony. the kitchen has everything you need to cook the parking is just downstairs and free of charge The breakfast was one the best meals I ever had in Kaprun, the food was delicious and the service was excellent 👍🏻 I liked how the staff members are helpful and welcoming all the time, I lost my summer card during one of my activities and when I came back I started to explain to the front desk how I lost it, she didn't ask anything :) she just replied: it is OK I am issuing another one for you, I really appreciate that. when we needed the iron they provided it free of charge upon our check out, they gave me and my wife pieces of chocolate as a memory, We valued these values. what I also like is that they didn't ask for cleaning fees like some other apartments include in the payment, we repay this by leaving the apartment as we found it. to sum up, it is highly recommended I won't hesitate to book with them again. THANK YOU Leitner's family

Stayed in August 2023

We found hair on the bed, the pillow was old, and there was no coffee machine or clothes iron

Only the receptionist is kind and respectful

Stayed in August 2023

We loved the place

Stayed in August 2023

As I read from other reviews, it is true that the property is a bit tired. Bathrooms could use a remodel. Pool was freezing cold despite being listed as heated.

Spa facilities were fantastic, as was the breakfast.

Stayed in August 2023