8 Whiteman Street, Southbank, 3006 Melbourne, Australia
#13 of 208 hotels in Melbourne
Guests' ChoiceBased on 4897 hotel reviews
8.9Cleanliness
9.3
Comfort
9.4
Location
9.5
Facilities
9.2
Staff
9.2
Value for money
8.3
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 May 2024
Abbey
Australiaamazing! So romantic
Stayed in May 2024
Reviewed: 28 May 2024
Nathalie
AustraliaDidn’t like how no support methods were available for mum who had mobility issues. Needed a little step or something for her to get into bed as they were a lot higher than an average bed and the whole hotel had nothing.
I liked how the room service was fast, food quality was good too. Turn down service was a nice little surprise
Stayed in May 2024
Reviewed: 28 May 2024
Sue
Australianothing
the view and location
Stayed in May 2024
Reviewed: 27 May 2024
Jade
AustraliaRoom was clean, amenities worked well. Loved the TV in above the bath. Staff were accommodating and friendly. Bed was extremely comfortable.
Stayed in May 2024
Reviewed: 26 May 2024
Shanika
AustraliaUnfortunately pools weren’t open but we were able to use the pool across the road
Staff were very friendly and the beds were like sleeping on a cloud!
Stayed in May 2024
Reviewed: 24 May 2024
Elke
AustraliaThe pool was closed & we were unaware of this when we made the booking
Crown Towers is incredibly plush, the location is perfect.
Stayed in May 2024
Reviewed: 24 May 2024
David
AustraliaThere was nothing I didn't like about this room.
Room was large with separate sitting area. Bed was extremely comfortable. Great shower, lovely soft large towels. The view from the room was exceptional especially at night with all the city lights. Room came with Cristal Club access and that was great value as it included full breakfast, afternoon tea, evening canapés with drinks.
Stayed in May 2024
Reviewed: 21 May 2024
Rick
AustraliaUnable to use pool facilities and steam room which was a main factor for booking with my daughter. That should have been conveyed somehow that it was out of action.
Handy location, comfy bed, good veiws
Stayed in May 2024
Reviewed: 20 May 2024
Caitlyn
AustraliaThe indoor pool was closed during our stay
The location and amenities near by is awesome
Stayed in May 2024
Reviewed: 20 May 2024
Eric
AustraliaThis is only a small criticism and I'm sure had we rung reception it probably could have been alleviated but as my wife is very short with mobility issues the bed proved to be far too high for comfortable access.
Everything from the Valet Parking, to reception, dining, cleanliness and amenities was excellent.
Stayed in May 2024
Reviewed: 19 May 2024
Mcmillan
AustraliaNothing
Luxurious
Stayed in May 2024
Reviewed: 18 May 2024
Giuseppe
AustraliaLiked
Good
Stayed in April 2024
Reviewed: 16 May 2024
Namrata
AustraliaReception staff could have helped with adding my crown rewards points even though I booked over booking.com. Realised booking.com didn't offer some of the freebies that were available with direct booking through crown. Also I specifically wanted river views from the executive suite but the windows were unclean from the outside which ruined the fotos and view a bit.
Clean and huge suite, friendly housekeeping staff and concierge service staff. Easy access to restaurants, fabulous location.
Stayed in May 2024
Reviewed: 14 May 2024
Carol
AustraliaHad heaps of places to eat and also shops
Stayed in May 2024
Reviewed: 14 May 2024
Kaye
AustraliaNothing
Location
Stayed in April 2024
Reviewed: 14 May 2024
Jessica
AustraliaAmazing facilities and location
Stayed in May 2024
Reviewed: 13 May 2024
Rachael
AustraliaWe don't drink alcohol and was given a bottle of complimentary wine for our honeymoon. Maybe a nibble platter would have been nice instead but we appreciate it.
Breakfast was amazing choice and very fresh and clean. Good service fast to clean up in the conservatory where we went both mornings.
Stayed in April 2024
Reviewed: 11 May 2024
Glenn
AustraliaThe windows in the room were a little dirty but not too bad.
The bed was very comfortable and the room service meals sensational.
Stayed in May 2024
Reviewed: 6 May 2024
Prescott
AustraliaGreat facilities, service & friendly staff
Stayed in May 2024
Reviewed: 6 May 2024
Nina
AustraliaBooked Crown as we were looking forward to swimming in the beautiful pool. Nothing was mentioned in the booking that the pool was closed. It was my 50th Birthday gift to myself and my family. I was very impressed and very unhappy. We had to tredge all thru the casino in our swimwear to use the pool at Metropol only to find our room swipe cards wouldn't let us up to pool level after reception said the cards would allow us. Had to varify ourselves with Metropol reception and they had to come give us access in the lift. Was not the birthday I had planned. Was very disappointed.
Loved the soft beds. Staff were very lovely.
Stayed in May 2024
Reviewed: 6 May 2024
Roqaia
AustraliaPaid parking
Comfortable
Stayed in May 2024
Reviewed: 5 May 2024
Gayle
AustraliaThe cost of valet parking, cheaper options nearby.
Fabulous room with everything you need for a luxurious stay in Melbourne. Great facilities and a variety of restaurants in the Crown complex. Breakfast was delicious.
Stayed in March 2024
Reviewed: 5 May 2024
Henry
United KingdomThe bathroom doors were quite heavy and a bit annoying to open and close but this is just a minor point. The swimming pool was also shut while we were staying at the hotel.
The room was incredibly spacious, clean and comfortable. I particularly liked the wardrobe area which was very easy and functional. The staff were also very helpful and friendly at the front desk which added a nice touch.
Stayed in April 2024
Reviewed: 3 May 2024
Kirby
AustraliaGreat
Stayed in May 2024
Stralsund, Germany
Avrieux, France
Golden, Canada
Manzhouli, China
Ankaran, Slovenia
Jacó, Costa Rica
Monteriggioni, Italy
Shijiazhuang, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content