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Reviews of Customs House Hotel 3.5 stars

1 Murray St, 7000 Hobart, Australia

#25 of 52 hotels in Hobart

Guests' Choice

Review score

Based on 3280 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    9.7

  • Facilities

    8.6

  • Staff

    9.3

  • Value for money

    8.7

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 29 May 2024

    9.0
    Good value for money in an historic building close to the CBD
    • Business trip
    • Group
    • Standard Queen Room
    • Stayed 1 night

    Great location opposite Franklin Wharf with friendly helpful staff, especially their assistance with extending our offsite parking enabling us to attend a business meeting was greatly appreciated. Our 2nd floor corner room with views of the harbour and parliament house although somewhat small, was quiet and comfortable with access to a lift for people not wanting to use the narrow stairs. The restaurant has a nice relaxing atmosphere with internal and external dining options and harbour views, as well as an extensive menu, wine list and bar options. Unfortunately, the seafood chowder was somewhat disappointing from what I expected it to be, nevertheless my wife enjoyed her meal. Our breakfast left nothing to be desired except perhaps the option of breakfast cereal included on the menu.

    Stayed in May 2024

  • Reviewed: 28 May 2024

    8.0
    Great place to stay for a mini-Tassie getaway.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 3 nights

    Not a great hotel if you have mobility issues. There is a lift, but hallways and our room had stairs so it would be best to check with reception when you book to ensure you can get to your room easily. The upside was we could use the stairs and avoided waiting for the lift.

    Fantastic location, we could walk everywhere on the waterfront and handy offsite parking. Great view of the harbour and loved the flexibility of being able to order breakfast off the menu. It was over a pub, but noise wasn't an issue in our superior king room.

    Stayed in May 2024

  • Reviewed: 28 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Queen Room - Above Bar
    • Stayed 1 night
    • Submitted via mobile

    It was all fine

    Very convenient to waterside & salamanca

    Stayed in May 2024

  • Reviewed: 27 May 2024

    10
    Wouldn’t stay anywhere else.
    • Leisure trip
    • Group
    • Twin Room - Water Front
    • Stayed 4 nights
    • Submitted via mobile

    Couldn’t fault my stay. Nothing was ever too much trouble. Staff, facilities, food and location are all amazing.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    8.0
    Great, will be back.
    • Business trip
    • Solo traveller
    • Standard Queen Room - Above Bar
    • Stayed 2 nights

    Everything was great, exceeded my expectations, bit worried at first as above the bar but did not hear any noise.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 4 nights
    • Submitted via mobile

    We came back to our room and it looks like housekeeping didn't close our door and anyone could have entered.

    Staff were great, food was great!

    Stayed in May 2024

  • Reviewed: 26 May 2024

    8.0
    Very enjoyable!!!
    • Leisure trip
    • Solo traveller
    • Standard Queen Room - Above Bar
    • Stayed 2 nights
    • Submitted via mobile

    A bit picky- but the handbasin/tap arrangement was a bit tricky

    The position was fabulous. Also I like the quirkiness of the layout- old building

    Stayed in May 2024

  • Reviewed: 24 May 2024

    9.0
    The whole experience was worth it and it was our first trip to Tasmania - loved it!
    • Leisure trip
    • Couple
    • Water Front Studio
    • Stayed 3 nights

    it was a little a bit of rabbit warren to get to our room but i wouldn't stay we didn't like it, we actually laughed each time we went back to our room. :)

    We stayed there for our anniversary. the location was absolutely perfect, the breakfasts were great and we really enjoyed the whole experience. The room was also perfect for us so spacious and comfortable would definitely stay there again.

    Stayed in April 2024

  • Reviewed: 24 May 2024

    10
    Fantastic location, excellent value for money.
    • Leisure trip
    • Couple
    • Standard Queen Room - Above Bar
    • Stayed 1 night

    Breakfast, location and room size were all excellent thanks.

    Stayed in May 2024

  • Reviewed: 24 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Water Front Superior
    • Stayed 1 night

    Nothing

    The accommodation was comfortable and the location was very central. The bar and restaurant were welcoming and the breakfast included was delicious and exceeded all expectations!

    Stayed in May 2024

  • Reviewed: 23 May 2024

    8.0
    Lovely and central
    • Leisure trip
    • Couple
    • Standard Queen Room - Above Bar
    • Stayed 1 night
    • Submitted via mobile

    The introduction of reusable toiletries would help reduce environmental impact. Otherwise, everything was good.

    A great, central option. Had everything we needed, and the breakfast was lovely.

    Stayed in May 2024

  • Reviewed: 22 May 2024

    9.0
    Comfy room with great view. Delicious breakfast
    • Leisure trip
    • Couple
    • King Room - Water Front
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Great location

    Stayed in April 2024

  • Reviewed: 22 May 2024

    10
    Absolutely relaxing and fabulous location
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 5 nights
    • Submitted via mobile

    Nothing

    Absolute gorgeous place The food was outstanding. The rooms were beautiful and warm. The only thing about our room was our pillows. Sounds petty, but you do need good pillows. Just too soft. Other than that, fantastic. Would definitely stay here again.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    8.0
    Pleasant stay, great location good breakfast.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    The standard queen was very dark room, not much natural light. The doors in bathroom need attention. The rooms were quiet dusty and their was a long black hair on our hairdryer upon arrival. Toilet paper was terrible, the paper in the bar was nicer than the rooms which we mentioned to staff.

    The breakfast inclusion was good and nice variety. Nice to have the bar downstairs and live music was a bonus on Saturday night. Close to Salamanca. Beds were super comfy.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    8.0
    Great location
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Noise at 6am when kitchen workers started and I would have liked the ceiling in our room to have been finished painting.

    Location

    Stayed in May 2024

  • Reviewed: 21 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Queen Room - Above Bar
    • Stayed 2 nights
    • Submitted via mobile

    Car parking on the second night

    The Breakfast was very nice and so much on offer. Location was the best

    Stayed in May 2024

  • Reviewed: 21 May 2024

    7.0
    Lovely place to stay but wouldn’t get a room above the bar.
    • Leisure trip
    • Couple
    • Standard Queen Room - Above Bar
    • Stayed 2 nights

    We had a Room above bar. Thursday night they got hit with lots lots people who came from a function across the road. Their last guest left at 2 am. Hence no sleep that night for us.

    Excellent spot to stay. Walking distance to everywhere we went Great meals at restaurants

    Stayed in May 2024

  • Reviewed: 21 May 2024

    10
    Will be my go-to hotel in Hobart
    • Leisure trip
    • Couple
    • King Room - Water Front
    • Stayed 1 night

    Wow...location! our water front room was fabulous! Our king size bed was so comfortable. A short walk across the park to Salamanca markets, across the road to Brooke St Pier, where a lot of tours depart from, and to lots of cafes, restaurants and bars. A short walk to the business district too. Handy Bar right downstairs, and restaurant which also serves the included breakfast with lovely service and a delicious breakfast. We stayed for a few days at the beginning of our trip and at the end. It is a historic building and while it does have a lift to the 2nd floor but there are still steps and stairs in various places.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    10
    See my comments on what I liked.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 3 nights

    Nothing it was excellent.

    The breakfast was excellent and the rooms lovely with plenty of space. We had a long weekend in Hobart and we were very fortunate to have room with a view to the wharfs. We did not need a vehicle as we were no more than 200 metres from all the activities we had planned, Salamanca Markets, Ferry to MONA, cafes and restaurants, coach stop for Mt Wellington. This hotel will be my first choice if I come to Hobart again.

    Stayed in April 2024

  • Reviewed: 20 May 2024

    8.0
    We had a fantastic stay. Nothing was too much trouble for the staff, the location was perfect & we would definitely
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    We upgraded so our room wasn’t above the bar due to possible noise. First night was great, however we could hear people partying until 3am on the second night. Not much sleep was had. The staff were fantastic though & put us in a different (and bigger) room.

    Fantastic location, very friendly staff, included breakfast was amazing, and rooms were clean.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    7.0
    Great location and enjoyed our two night stay
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    It’s a lovely old building but we could hear other guests and a washing machine

    Great staff and lovely breakfast

    Stayed in May 2024

  • Reviewed: 18 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room - Water Front
    • Stayed 3 nights
    • Submitted via mobile

    Lovely building... excellent location and staff very helpful

    Stayed in May 2024

  • Reviewed: 18 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Easy check in, great breakfast. Great location.

    Stayed in May 2024

  • Reviewed: 18 May 2024

    8.0
    Best location, love the view!
    • Leisure trip
    • Couple
    • King Room - Water Front
    • Stayed 2 nights
    • Submitted via mobile

    Location is fantastic, little noisy but it’s kind of goes with staying so central.

    Stayed in May 2024

Showing 1 – 25

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