Could not get room wifi

Stayed in June 2024

Cot mattress, way too thin, baby did not sleep well

Love the pool area

Stayed in June 2024

Everything was good

Convenient

Stayed in June 2024

Waiting to get processed to get my room.. waiting to ask a question… just waiting at front of desk… waiting…..

Location

Stayed in June 2024

Lack of food options outside of service times

Good location

Stayed in June 2024

Very long check in time. We requested a ground floor apartment due to mobility issues and were given apartments up flights of stairs

Lovely grounds and lots of amenities

Stayed in June 2024

Pillows super uncomfortable, our room had chipped tiles into the bathroom very dangerous with a toddler so we patched ourselves with tape. Pool bar ridiculous closing hour of 3pm even on weekends. Place is a bit run down and old but the value for money was there I guess.

Pool was great, lots of seats, big hotel lots of room for the kids to run and play, amenities great and rooms were spacious.

Stayed in May 2024

Good location on way in to Port Douglas. Large lagoon style pool. Rooms spacious.

Stayed in May 2024

We didn’t appreciate the late check in due the room not being cleaned in time.

The pool bar, the pool, the staff, the apartment space.

Stayed in June 2024

WIFI was not working in the rooms, a lot of noise during the night. people banging at doors

I liked the Staff, the ocation, the pool, and the bar

Stayed in May 2024

The breakfast was not good. Too basic for a resort, I think they should have a wide variety in the menu. I was not impressed

The apartment was big and in a good shape. The bed was amazing comfortable! We love the apartment!

Stayed in May 2024

We requested a call to tell us when our room was ready, we were just flatly told check in time is 2.00pm! When we got there we had paid for a room with a pool view and had booked months ago, according to Booking.com there were still rooms available and we also messaged that we would like a room with a good view of the pool, when we got there our room only looked at the end of the kids pool when so many other rooms looked straight at the pool so we said we weren't happy, to move us, we waited 20 minutes for another key to be sent to us, this time the room was perfect, a pool view like we paid for, we then headed to the pool after losing an hour checking in, just as the pool bar closed because it is only open 12 to 3 so the next day we got there at 1 but this time the barman had to be off doing other stuff so we had to wait for half an hour to get a drink. We went to the restaurant that night and the same one barman was seating people, pouring drinks, taking meal orders, bringing meals out and clearing tables. This place is so under staffed it isn't funny, one guy doing everything, the two reception staff need to be reminded they are in the hospitality industry and learn to smile!

The facilities were amazing as was one staff member, I think his name was Matise. Should have rated this place 10 out of 10 instead of 7 out of 10 because it is so poorly run.

Stayed in May 2024

Everything

Stayed in May 2024

Well located, restaurant was very nice. Great breakfast available. Quiet venue.

Stayed in May 2024

Not enough parasols and no WiFi when you get past reception and restaurant

Fantastic gardens nice pool comfy mattress

Stayed in May 2024

there were tiny ants all through our room that ended up in the bin and on our belongings.

great pool, car park and resort.

Stayed in May 2024

quiet, comfortable, relaxing

Stayed in May 2024

Nothing.

Good facilities, friendly staff and a good size, clean room.

Stayed in May 2024

Beds sank in the middle Bar was closed

The pool area

Stayed in May 2024

The restaurants were not open on a Sunday only Pizza an option so had to go into PD to eat

Pool was excellent the staff were friendly rooms clean

Stayed in May 2024

Nothing, was all great

Clean and well maintained facilities, excellent staff. Good breakfast, loved sitting outside.

Stayed in April 2024

Our first room was obviously a mistake because it seemed that it needed some maintenance completed. That was fine we were given another room with a bath tub. Incovient but easily fixed. Although the plug for the bath was not the right size. So that was some mucking around to get it to work. The hot water took forever to work. The breakfast the next morning was disappointing. The forks were empty so we needed to ask. Only skim milk available. Not a lot of choices for a buffet breakfast. Maybe my expectations were higher because you are a resort in a tourism town.

The staff were friendly and happy.

Stayed in April 2024

There was a lot of mould everywhere, however the property have said this is being planned for removal later in the year. The room was very basic. Being at a resort you expected to feel somewhat spoilt, however the room had no special amenities or even decoration. It was just a bit underwhelming.

The pool was stunning and easy to get a chair. The staff were so helpful, youthful, friendly and lovely to deal with.

Stayed in April 2024

As pensioners of 70 we were disappointed to have to drag our bags up 6 flights of stairs Consideration should have been taken of our age. The room itself was great so we couldn't be bothered complaining once we were ensconced. A lift would be a good idea.

The staff at reception the bar and at breakfast were very friendly

Stayed in April 2024