Some of the reception staff sent mixed information which became confusing. The rooms should be kept by pest control standards. I think they just started doing it.

The forest, termales Springs and spa area is gorgeous. A real natural experience. Doña Ligias massage was the absolute best!

Stayed in May 2024

Menu has to many choices. It will be better to have fewer choices tasteful choices.

I like the view of the hotel

Stayed in July 2023

The check in was not very friendly a the beds only had a sheets no coverlet or blankets so d had to ask for blankets for the beds.

Enjoyed the location , termales and breakfast was good

Stayed in May 2023

The condition of the room, no hangers, difficult to unlock room door, bathroom felt grungy.

The thermal pools and the grounds. The food is average. Staff is great!

Stayed in April 2023

This was my third stay. What I disliked was how the breakfast "policy" changed. I comparison to past stays this time was only DESAYUNO TIPICO offered. That's not really what vegetarian guests eat!!! While asking for some bread with marmalade in exchange, we were told that there is no marmalade (or the like) offered. Well, that's POOR!!!

The service person at the pool bar was very friendly, we enjoyed his attention

Stayed in January 2023

The 400 meter walk thru the rain forest to access the hot springs was very challenging for me.

The place is very nice. Minimalist rooms. The breakfast was very good traditional food.

Stayed in August 2022

Just bare bones basic. No blow dryer, 3 towels, small blankets, AC. Coffee was horseless, breakfast was not good. The access to get in and out of the hot springs was dangerous, they need hand rails, better coffee, or leave a coffee pot in room.

The hot springs we gorgeous,you have to walk far to get to them.

Stayed in July 2022

the sofa bed was three skinny mats put together

lots of nature, trails, landscaping, hot springs

Stayed in April 2022

Just to fix the door of the sauna.

The forest was so near, it feels like hiking but you are just there in the hot water and can't do nothing but feel relax and enjoy.

Stayed in March 2022

Outside of the buildings could use fresh paint, they look a bit run down. Otherwise very nice.

We LOVED the hot springs and the location of the hotel. We stayed at the bungalow. We booked a horseback riding through the resort for 1/5 the price of some local tour companies and it was amazing.

Stayed in November 2021

I like the distance between rom, but they are kind of old, maybe a restoration or a decoration change will upgrade them a little. Bed are a 7 from 10, change for new mattresses is a recommendation.

The hotel is very quiet! Rooms are very private one from another. The HotSprings are just amazing, around 6-7 pools, just next to the natural river and there are located in the middle of the forest! I rate the hotel a 9 from 10, because of the breakfast (there is not buttercream, neither sourcream or any other juice than orange).

Stayed in October 2021

The rooms are a little outdated, but it is what we expected.

It is a rustic place. Love the hot springs.

Stayed in June 2021

I did not like the bungalow type room due to the poor condition of the paint, kitchen utensils, and the refrigerator in bad condition. Doors that could not be opened, lack of other kitchen utensils such as knives, cups, etc. There was also a huge problem with noises of rats in the ceiling and huge cockroaches coming out of some furniture. The sound of the rats was very annoying and did not let us sleep peacefully

I liked the bungalow type room and its privacy, space. Staff was friendly

Stayed in April 2024

Poor maintenance of property, not a welcoming room, very sparse furnishings, minimal equipment in the kitchen

The staff were friendly, food in the restaurant good, the pools are always very good

Stayed in December 2023

Absolutely nothing was wrong with this stay. I would highly suggest going back.

The Staff is very accomodating. The hot springs and tour on horses was absolutely stunning and the beauty of the place is amazing.

Stayed in October 2023

Room has poor maintenance

Location

Stayed in July 2023

Dirty room, unfriendly staff, no electricity

just nature

Stayed in July 2023

I liked everything!

Basic clean room with air conditioning and the best hot springs!

Stayed in July 2023

The room entrance key was very hard to open, and only my friend could open it. The breakfast was a typical Costa Rican rice and beans and plantain set, which was not really enticing for us to eat. I used to go to this hotel, and they had a buffet breakfast, which I thought we would get. But, since we are in the rainy season, meaning not many tourists, they gave us the traditional breakfast. It was OK, but this time the experience was quite different from the previous visits.

The surrounding environment was beautiful, and the hot spring was nice. The bed was alright, and the room had a functioning air conditioner. They gave me extra blankets for me. The water level of the hot springs was low due to the little rainfalls, but I could relax there.. The gardens were beautiful, with various tropical plants and flowers.

Stayed in June 2023

The bed is a bit uncomfortable. The air conditioner sounds a lot

The place has an amazing location. I believe the place is underrated. Lots of nature, natural hot springs

Stayed in May 2023

Breakfast- restaurant

Stayed in August 2022

we believe that the bed should be more comfortable, have better pillows and better blankets.

Excellent attention, excellent hot springs, excellent breakfast, excellent place.

Stayed in June 2022

it’s regrettable they put NO attention into aesthetics or comfort of the cabinas. ours had minimal bedding, the one blanket was two sizes too small for the bed, the light fixture didn’t work and was missing the glove, the sink surround in the bathroom was missing two sides, the only interior seating is the bed, and the minimal outlets have no ground—dangerous in the conditions—and unusable for many devices.

The location and the natural environment are remarkable.

Stayed in April 2022

the bed were not confy, only one blanket

well located, super nice spa, friendly staff

Stayed in March 2022