No reception staff on site upon arrival Automated check in that did not work due to incorrect contact details on the system that could not be amended. What should have been my address, email and phone number were in fact belonging to someone at booking.com in Sevenoaks The person on the phone said this was standard procedure, my concern is that I had to submit my email to retrieve my room details I had to ring an emergency number and was told how to proceed and be ready to take a picture of the terminal screen with room number and access code details, this was only on screen for 10 seconds. The concept is great just a shame it doesn't work. The second issue was with breakfast the following morning. I.went to reception to pay for a breakfast and was told in a rude manner and no apology by the member of staff that breakfasts were not available unless paid for in advance. If staff were available when checking in maybe they could have explained this The breakfast area was very quiet and not busy so I'm sure 1 additional space would not cause any issues. The member of staff could have apologised and explained in a more friendly manner These were not isolated issues as a few of the group I was travelling with experienced the same problems No tea making facilities in the room Tea available from a vending machine in lobby that was cash only

Great location for my itinerary Clean, modern and comfortable rooms

Stayed in March 2024

As usually, the pillow was too soft, but just bring your one from home. :) Any, it could be better, some other budget hotels had good pillows.

Super kind service, room had bigger space than usually, maybe because of the bunk bed. Breakfast was good, and super kind that they had gluten free bread also. Parking is just before the hotel.

Stayed in February 2024

Pillows are not very good.

Clean, good size and good breakast.

Stayed in December 2023

Instructions for parking are difficult to understand

Clean and comfortable, very friendly reception guy!!!

Stayed in December 2023

Limited parking.

Near public transit, free parking, clean.

Stayed in November 2023

No iron available, you would expect a hotel to have an iron available. Also no kettle in the room or facility to get warm water

Was alright

Stayed in September 2023

Nothing

The property was basic but very clean, the staff were great and very helpful

Stayed in October 2023

There was no iron available to press clothes

Stayed in September 2023

Air conditioning worked well but with very unpleasant damp smell from it or from the ventilation system as it was in both - hall and room. The shower drain was somehow partially blocked as the water from the shower was draining quite slow, so allowed for very short showers. And the dreaded by others insufficient parking space... - basically after 5pm there's no spaces available outside the hotel, so you're forced to pay for the parking at the autohof next to the hotel. There's no information about that prior the booking - unless you find it here in reviews, the only information about limited parking form the hotel is in the message after the booking is completed.

Heuger at reception desk was nice, apologetic for delay getting to the desk, spoke English well and explained everything quickly and easily to understand. The room was OK size for this type of the hotel, just enough for 2 night stay but I wouldn't like to spend more time there. Location is good, close enough to centre (although we used car not the tram to get everywhere, public transport seem to be frequent). Breakfast was OK but slightly overpriced, not very big choice for buffet really (had better in Germany in smaller or bigger hotels).

Stayed in August 2023

The price for our stay was way too high compared to other places, and the breakfast was good but charged money for kids even for my little son, who is only 5 years old... but this is Germany for you...

Modern building with air-conditioning, comfortable beds and free parking . Pet friendly this time the staff member on the reception did not charge us for the dog usually is 12 euro extra

Stayed in September 2023

Doors are heavy (and close very loud which is a problem caused by selfish guests). Not enough shelves in room

Super nice and helpful staff. Made real effort of providing the most quiet room possible.

Stayed in August 2023

The sound proof wasn't very good and there was a bit of noise at night.

The receptionist was super friendly. I loved that the rooms were pet friendly. Very comfortable beds. Great place to stay for a short time.

Stayed in August 2023

As a first timer in Germany we didn't know what to expect for breakfast, and it was strange to have a cold breakfast. Not a negative but it was just unexpected.

Once inside it's very nice, but the location after dark wasn't too inviting as it seems to be locating in an industrial area. There's a tram stop just up the road though so getting around was easy and once we understood where to park in the additional parking area it was pretty straight forward.

Stayed in August 2023

Easy parking and access to the hotel. Comfortable beds

Stayed in August 2023

parking lots are limited.

the best croissants I have ever eaten!

Stayed in July 2023

Good hotel, rooms are clean, staff was friendly, breakfast is ok.

Stayed in July 2023

Late check in time at 3pm, smallish rooms, we had to book 2 rooms as no family rooms available and the auto booking in system placed us several floors apart (no staff available at the time). Later on staff were unable / unwilling to rectify this although there were adjacent rooms available.

New & very functional hotel, ample free parking, good location and comfortable beds.

Stayed in July 2023

The room is really small

Clean and comfy but rather small

Stayed in July 2023

Small beds

Nice and clean hotel

Stayed in July 2023

No minibar (even empty) in the room.

Was fairly good, would be nice to have more variations from eggs.

Stayed in July 2023

I booked this hotel for the free parking, but when I arrived there were no spaces at the hotel, and I was informed that the hotel only offers limited parking. I managed to get a space not too far away, but I used a 'parking' filter when I was booking, so I thought this a bit of a scam. It's hidden away in the small print.

Stayed in June 2023

Wish there was a kettle or coffee machine.

Clean, comfortable, staff was super helpful providing needs for our stay

Stayed in June 2023

The room does not have many ammenities. No minifridge, no plates, no spoons, no seating area and the table is tiny. But that being said, it is still good value. You can request for the bowl and the spoon from the reception.

There is an area in the lobby perfect for working. The wifi there is very stable and fast. The location of the hotel is near U bahn. The U bahn can take you straight to the center of the city. Affordable price and quick check in.

Stayed in June 2023

Nice hotel with nice and fresh rooms, good facilities. Overall very nice place to stay. Good place if traveling by car - easy to get to, next to public transport and offers parking to guests.

Stayed in June 2023