Brreakfast area too small.

Location

Stayed in May 2024

No fridge

Breakfast, spa, location

Stayed in March 2024

Nice hotel. Located very near to city center. Many shops/restaurants are at walking distance

Stayed in March 2024

Breakfast can be improved. Ex. Live counter for egg preparations. More varieties of Desserts can be provided. Toaster can be provided. Provide Coffee Maker in the room. Provide Still water in the room instead of water with gas.

Good interior of the room. Very nice location of the hotel. Breakfast was OK. Bathroom is well equipped. Good hardware like water taps, shower etc. Excellent shower with reliable temperature control.

Stayed in December 2023

No tea or coffee making facility in the room. Room was very hot and could not adjust thermostat Parking and breakfast were not included in the booking price. €50 extra per day.

Excellent location

Stayed in November 2023

Single beds not as comfortable as the doubles.

Amazing breakfast, best location in Heilbronn. Wonderful view of the Neckar. Stately surroundings.

Stayed in November 2023

Our family wasn’t able to have side by side rooms which made it challenging with luggage, coupled with the huge delay in being able to check in (after 6pm due to heavy guest changeover). For a family with a 2 year old this made bedtime setting up the far apart rooms quite stressful late at night when everyone tired. No notice was given for the late availability of the rooms, we found out when we arrived at 4pm and were told it would be half an hour, however it wasn’t ready until much later than that.

We only stayed for a quick stop over, so didn’t see much of the facilities but it was reasonable priced for a good hotel with nice common areas.

Stayed in November 2023

Very average coffee at breakfast. Difficulty in operating departure gates from the carpark - had to call reception as ticket was not recognised. When restaurant become busy with a couple of larger groups, myself and another solo diner were basically ignored.

Nice hotel on my way from Stuttgart to Cologne. Nice location and good parking. Great view from the window, nice restaurant, good service some of the time. Very nice breakfast - good buffet selection.

Stayed in November 2023

Bed mattress was much harder than we are used to, made it difficult to sleep.

Stayed in November 2023

The refills at the breakfast buffet took long

The location is just perfect and the rooms are ***** especially the bathrooms

Stayed in October 2023

We found breakfast to be pricy, so we skipped it.

We were pleasantly surprised with this hotel. It is older, but has lots of charm. Rooms are huge, and the bed was super comfortable. Property has a pool and two saunas - a dry one and a steam one. Shower is modern, with lots of pressure. Parking is at the hotel and is only 12 Euro a day. Center town is a 5-minute walk away.

Stayed in October 2023

Panorama Suite was in an awkward location on the top floor. Had to walk thru kitchen/storage area to access room. Have never seen that before in a hotel. Fridge not working.

Great location. Friendly staff. Easy parking.

Stayed in September 2023

Location, very central. Good restaurant and breakfast plus facilities.

Stayed in September 2023

Nobody at the bar in the evening. No coffee in the room.

We could come with our boat and had a pier to leave it over night. Great place for a walk in the city center. Enjoyed the fresh breakfast.

Stayed in September 2023

We didn't checkout but the person responsible for cleaning the room took the cloths of my son and moved to reception, which a little bit suprised us when we came back from the city center, since I wanted to wash my son.

The location is really special, close to the city center. Also, people working in the hotel were friendly.

Stayed in August 2023

Staff were fantastic

Stayed in July 2023

The SPA area is really nice - a pool and two saunas, the hotel provides the towels, bathrobes and slippers (for the spa) A big bed with a selection of pillows, which is a great plus!

Stayed in July 2023

Nothing

Excellent city centre hotel with good parking and an excellent swimming pool

Stayed in July 2023

Everything was excellent. Perfect location plenty of parking (not free).

Stayed in July 2023

Aircon didn’t work.

Stayed in July 2023

I stayed in mid-May, the temperatures were cool and by leaving the window cracked open and lowering the rolling shutters until they were almost closed (no one could see through them), I could sleep with plenty of fresh air. The Insel does have air conditioning but it was not turned on yet. Thus, if the weather had been warmer, I would have had trouble sleeping. Also, there was no small fridge in my room. But these are being phased out in most hotels because they are energy hogs. I would say my complaints are tiny ones and on the whole I felt very comfortable and at home at the Insel.

The Insel is an experience. The name means "Island" and it's on an island in the Neckar River, reachable by a bridge across a 19th-century lock. There is plenty of parking and even the subterranean level of the garage has unusually generous parking spaces. You take the elevator right up from the garage to the check-in desk. Right near check-in is a display of their famous house-made confection, their version of a Florentine, with milk chocolate and sliced almonds -- delicious. Heilbronn is a city with plenty of history despite having been largely flattened by British bombers in 1945 (6500 deaths). The old town hall and the medieval St. Kilian's Church have been lovingly restored. The hotel is right on Kaiserstrasse, a pedestrian main shopping street (only city train/tram traffic). The Insel has a lovely indoor pool with big glass doors to outdoor deck chairs, a unique feature is the pool lighting which constantly but slowly, unobtrusively, changes colors. And right outside the changing rooms is a spinning water extractor that gets your bathing suit all but dry before you return to your room! The Insel has two restaurants, the traditional one with Swabian (local) specialties and Blossom, a newly opened sushi restaurant. Both serve excellent food. There is a big sun terrace in front of the restaurants on which one can dine in good weather. The breakfast is lavish, an ample buffet, and they put carafes full of coffee on every table with milk and sugar ready to hand. There is also a hotel bar. The staff goes out of its way to make your stay a pleasant one. This is a family-run hotel with a long tradition, and worth a visit.

Stayed in May 2023

They offered a shower/body gel combo product (at the spa as well) instead of shampoo, conditioner and separate shower gel. Also no fridge or kettle, tea making facilities in the room.

The dry sauna, steam sauna and shower facilities seemed newly renovated and excellent. In the morning, they can turn it on when you call. I didn't use it but the pool along the river looked beautiful .

Stayed in May 2023

Old fashioned hotel but well preserved and maintained.

Everything is well organized no qeues for check in and check out, plenty of room in the restaurant, quiet location in the middle of Heilbronn

Stayed in May 2023

Room a bit old fashion (carpet everywhere !) whereas bathroom is nice and modern. Very tiny TV !

Hotel is clean, very well located, quiet, decent car park. Food is good, and very nice breakfast with large choice.

Stayed in March 2023