UNCOMFORTABLY WARM THROUGHOUT THE BUILDING! Our stay was in early May. Days and nights were a combination of misty, light rain, and full sun, but even overnight, it was never under 16 degrees Celsius outside (60 degrees Fahrenheit). That said, everywhere in the hotel was much too warm. Hallways and the bar/restaurant areas. The beautiful, sunny breakfast room had to be 24C/75F or more. It was really to the point of being rather stuffy and uncomfortable. We had windows open or the A/C on in our room at all times. The down duvets on the bed were way too heavy for these springtime temps. We stripped the covers off the down inserts, and used the covers alone as blankets. I know that room temperature is a personal thing, but we don't have any odd health problems and we were not dressed in heavy sweaters or layers. My only other disappointment was the cost of parking. 30 euro per night was a bit steep.

Our room was very comfortable in terms of size and furnishings. Storage in drawers and closets was excellent. Window/door to the little balcony and the view of the garden in front of the casino was lovely. Quiet and peaceful. The bathroom wasn't large, but it was comfortable, and the bath products were very nice. Everything was very clean and well maintained. Breakfast was delicious with a wide variety of high-quality, well-prepared foods for every taste and dietary preference. The complimentary spa facilities were divine - steam room, sauna, swimming/therapy pool, and relaxation room. We used them every day and enjoyed every moment. Didn't have time to book additional spa services, but there were plenty available. The staff throughout the hotel was very kind and helpful.

Stayed in May 2024

All staff were excellent. Nadia, at the front desk, exceeded our expectations. I called down to report that our phone was not working. The connection was very poor, and the call was dropped. Nadia then came to our room #355 and corrected the problem. Very impressive! Breakfast was a delight each morning.

Stayed in April 2024

Room air conditioner wasn't working, then changed the room.

Excellent location and outstanding service from hotel staff

Stayed in April 2024

Location, views, good mattress!, lovely spa; friendly, attentive staff

Stayed in March 2024

None

Excellent location near major sites, but nicely tugged away from the hustle and bustle of the city centre.

Stayed in March 2024

Wery good excelento.....

Stayed in April 2024

Great location and service

Stayed in March 2024

Super good service and friendly staff. The room was warm and comfy and we also loved their services. They even gave our child little gifts! :)

Stayed in March 2024

It is always such a pleasure staying at my favourite hotel in Baden Baden. From arrival until I left everything was simply excellent: supportive, attentive, very friendly staff and service. I always enjoy the truly heavenly delicious breakfast, the amazing SPA and Wellness area. Can't wait to be back in Spring next year!

Stayed in March 2024

The location, the breakfast and the staff in the dining area

Stayed in March 2024

Reception not particularly friendly, concierge staffer didn’t react and avoided eye contact even greeted with a hello. Parking at the facility is extra. If you stay for multiple days, parking fees can be substantial.

Good location, nice property

Stayed in February 2024

Great location

Stayed in December 2023

The pillows were so soft and low.

Location and the room service was good. Spa was not so crowded.

Stayed in February 2024

The service minded of the staff Especially Natally at the reception and Tina at breakfast

Stayed in January 2024

Staff was friendly and helpful. Big comfortable rooms and nice central location of baden baden.

Stayed in January 2024

The traffic during the Christmas season is atrocious and the hotel sits on a narrow two way street with only one way in and out. We were stuck in traffic for 40 minutes about 20 feet from the front of entrance of the hotel. We ended up parking on their lane next to the sidewalk and unloading our own bags. The concierge said this happens every year. We really should have been notified upon booking that this is a reoccurring issue and to expect it and how they could accommodate us under the circumstances. The jets in our tub were broken and the heat in our room count be regulated. We were sweating for two days and didn't sleep well due to the heat. Their were several very helpful members in and out of our room as well a technician but thethey were unable to fix the issue so our stay felt a bit busy and transient. The spa was quite over run with bookings and unfortunately could not accommodate one of my massage appointments which I didn't not find out about until I arrived. Room service was lovely but the staff were so over run with orders we usually waited about an hour for food to arrive. We had food sitting in our room overnight that could be collected and many times if we called room service or the front desk the phone would ring and ring without answer. The employee at this hotel are exceptional, so polite and respectful they were doing their absolute best, from the spa staff to room service housekeeping and the front desk. I think they were way overbooked and understaffed and I hope the hotel can find a way to navigate the festive seasons without them having such a taxing experience.

Location was terrific! The suite was gorgeous and very clean. Great spa and amenities. Kind staff. So respectful, friendly and unbelievably hardworking. We had several issues with the room during our stay but the hotel staff went above and beyond to support and compensate us for our inconveniences try and make our stay as comfortable as possible.

Stayed in December 2023

The spa needs a make-over.

Stayed in December 2023

It was crazy expensive for one night, especially traveling as a family. We only opted to stay there as it was across the street from an event we were attending and wanted our kids close by.

It was beautiful, clean, and nice

Stayed in November 2023

Parking was a bit problematic and comes at €25 a day. My wife booked some spa activities (massages, peeling etc) and she got a nice print out at the hotel reception. When she went to the spa reception for those activities, there was no reservation and they somehow managed to find a time slot.

Great location just next to Casino and Kurhaus, parking required cueing. Nice room, great breakfast (but the pancakes were out of a package , 5 star?), Nice bar and friendly staff.

Stayed in December 2023

Lots of unexperienced young people working

I enjoyed the breakfast and the central location

Stayed in December 2023

Excellent location; grand old building that is well maintained; we had a quiet and spacious junior suite facing away from the street; buffet breakfast has a wide selection of tasty dishes; we enjoyed the indoor pool and sauna, clean and quiet; convenient parking underneath the hotel; staff are friendly and attentive; check-in and checkout was efficient and hassle-free. All in all a very enjoyable stay!

Stayed in December 2023

Everything is perfect, as usual 👌👌👌

We come to Baden-Baden quite often, as we love the city and the surroundings, and this hotel is our favourite one. We tried others (Aqua Aurelia is also amazing, no complaints neither), but this was the first one we tried and we loved it from the start, so we already stayed here a few times already. We always feel great here, the staff is so professional whilst being welcoming, the rooms are always spotless and comfortable, the bathroom products of awesome quality, and the breakfast buffet is to die for (and it's open until 11h30, which is rare nowadays. The first time we were here it was until 12h00, but since they also serve lunches there, I believe they changed the time schedule). Also, there's a huge parking lot nearby and you're just a few steps away from the casino, the city centre and the beautiful walk by the river. It's a wonderful hotel and it always sparks joy coming back here ❤️

Stayed in December 2023

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Excellent service and great location close to the Casino. We felt welcomed from the first second.

Stayed in November 2023

Beautiful hotel in center of town, across from the famous Casino, walking distance to museums and walking trails. I loved my room with an outside terrace. Their breakfast is very good.

Stayed in November 2023