It good very full at the pool and there weren’t enough seats.

The location is stunning and the service was great. Nice ambience during the evening meal, fantastic breakfast buffet.

Stayed in April 2024

Great location Excellent food Friendly staff

Stayed in January 2024

Since we are not from Germany it was a bit of a shock for us that everyone in the sauna is naked

Location and food is amazing Room was cosy and clean

Stayed in November 2023

Economy rooms a bit poky though not cheap

Location

Stayed in August 2023

Nothing at all.

On a long roadtrip between the UK and Croatia, we chose this hotel because of It's location and as we had a dog with us we thought it would be great for walking her. This couldn't have been more perfect. Picture postcard scenery, beautiful walks from the front door, friendly staff, excellent facilities and a very comfortable bedroom. We wish we had stayed an extra night and didn't like to leave! The air is so clean, the lake in front of the hotel is crystal clear, nature at its very best. Dinner was a surprise, very good indeed, and breakfast was comprehensive and very good quality. We will definitely go back, we promised to drop some Yorkshire tea off for Martin, the kind and friendly gardener!

Stayed in August 2023

N/A

Beautiful area, very relaxing, perfect for hiking

Stayed in August 2023

N/a

Beautiful views overlooking the lake. Evening meal was amazing- good selection and cooked to perfection! Rooms were very clean and comfortable.

Stayed in August 2023

Would of liked some outdoor sun loungers

Beautiful location with some great walks close by. Fantastic food. Special mention to Frazer on reception his translation, support knowledge was brilliant and really made our stay! Thankyou

Stayed in June 2023

There is nothing I can think about.

An absolute great wellness and relaxing experience. The hotel is excellent, with astonishing views and excellent customer service. We had an absolute nice time during our stay and will come back without any doubt. The restaurant serves delicious food during the evening. The breakfast is a very varied buffet with cold and hot dishes including vegetarian alternatives. The food is very natural and well prepared. It includes fruits, smoothies, pancakes, eggs, bread, vegetables, cheese, ham, tea, coffee, etc. The SPA installations are excellent and worth a visit: pool, sauna, etc. We had the 5 elements massage: a very relaxing experience carried by very professional staff. Rooms are very comfortable, and waking up to the sound of a (small) waterfall nearby, birds and surrounded by mountains makes this visit one of our best relaxing experiences.

Stayed in June 2023

breakfast could be better if coffee was good

its location its staff its superb dinner

Stayed in May 2023

Location, Food and friendly staff

Stayed in May 2023

Loved our holiday, facilities were on point and the restaurant was great.

Stayed in February 2023

Bar bills that didn’t add up on occasion

Superb all round. Such a wonderful holiday and we will be back.

Stayed in February 2023

Location, Sauna, Food

Stayed in January 2023

Didn’t change towels for 3 days.

Perfect location by amazing lake and view on mountains.

Stayed in December 2022

The food at dinner was not exceptional but it was good.

Overall the hotel was great. Great location, up the hill from Obertsdorf - very tranquil and calm. My mother had a massage and said it was great. The breakfast was fantastic. A table was reserved for us and our dogs- so we were able if we wanted to bring our dogs to the restaurant. The food for dinner was good with a few exceptions. The service was excellent both at checkin and at dinner and breakfast.

Stayed in September 2022

it is as they can“t leave Covid behind : the staff is wearing masks, several shields recomnend customers wearing one, showers spots at the swimming poil keep closed to keep distance, tv remote control is wrapped 100 times in plastic for hygienic reasons, etc. I can understand there are still people living in fear, but what about the ones that don’t? Can all this be more subtile? I felt they hadn’t moved on. It was odd. (the reason why I can’t give it 10 stars)

Amazing breakfast buffet, great location and views, nice pool, very capable and friendly staff

Stayed in July 2022

I would suggest a menu for kids for dinner.

Everything was excellent, the pool was clean with perfect water. very good breakfast with many options, I would give it the highest mark but at dinner you didn't have many choices, (if you like more fancy and futuristic food then it's for you, in our family we eat "normal food". PS Great game room.

Stayed in August 2022

The food was really good

Stayed in July 2022

Nothing

The location is spectacular, beautiful and serene. The spas immaculate and the meals delicious. Every effort was made to ensure the comfort of their guests. It is an oasis and meant for a longer stay. We loved our time there and can’t wait to come back!

Stayed in July 2022

Super accomodation and very nice staff

Stayed in July 2022

The reception and the welcoming was very robotic. The gentleman during check-in was almost rude. I tried very hard to be friendly and polite but he did not respond to that. The was not explaining he was teaching me to a better guest. We didnt understand the F&B concept of the 2 seatings for dinner and breakfast. We were told what to do not asked. The staff especially the lady waitress at dinner was very nice and made up for a lot of it. The breakfast service is not really efficient and not really personal. The tables never get cleaned unless the guests leave.

The beds were very good. The staff during the dinner were very nice and helpful. The breakfast is fine. The bartender was very very nice and attentive and friendly. The breakfast selection is nice not upscale.

Stayed in July 2022

N/A

The breakfast was fabulous, the only thing better was our dinner! Beds were super comfortable. Staff was very helpful and loved the pool.

Stayed in July 2022

The communication between staff could have been better. We had informed the hotel ahead of time that we were vegan, and the dinner staff wasn't aware of our request. But they did rise up to the occasion.

Stayed in June 2022