The pricing model for minibar and room service is way out of line, 25% surcharge for anything in the room!

Views were amazing, especially the views from the bath!

Stayed in April 2024

Wellness facilities look and feel a little tired, although this was not the reason we stayed but it would have been nice if these facilities lived up to the rest of the hotel’s amenities

Food, location and the staff attentiveness

Stayed in March 2024

The TVs are expensive B&O rubbish that take an eternity to even turn on and on which half the apps have already stopped running. For that money they could have bought two regular brand TVs per room and made sure there is also one in front of the bed instead of akwardly placed on a 45º swivel far off to the left of the bed. The mattress was a bit to hard for my taste, but sadly my request for a topper was rejected as apprently this 5* hotel didn't have any toppers. For a 7 night stay you'd think somebody might pop in to town and buy one... As for the 3* Michelin restaurant, I'd recommend skipping it, as it does not live up to the hype that star rating would suggest. Lastly, I'm also not sure a €300 per night credit card pre-authorisation was warranted, as the room was already paid a full two weeks in advance, but that may be because of the expensive TVs....

The rooms in this hotel are very spacious with a phenomenal sea view, comfortable furniture and spacious bathrooms. The hotel breakfast and lunch menus were excellent and the Spa facilities were also spacious and very well appointed. The staff was very freindly and helpful and the location is perfect for long walks on the coast. Free electric vehicle charging and a solid WiFi were also nice to have.

Stayed in March 2024

Nothing

Beautiful view of the ocean and extremely great service by the staff especially Itziar who served us for breakfast. She is extremely detailed and recommended delicious items for our breakfast.

Stayed in December 2023

An outdoor swimming pool was missed by all of us. It's essential for summer holidays. We were not lucky enough to try the famous restaurant, but this is not the hotel's fault. Trying to find some "easy" food in the casual restaurant, we were surprised to find out that the entire menu was gourmet style, even if the restaurant did not really support such endeavours (space, ambience & style etc.) Value for money not great, but service and overall quality justify the elevated prices.

Ocean view great and well exploited by the architectural design. Proximity to town and countryside very appreciated. Personnel great -the concierge services in particular were outstanding. Rooms well appointed, ambience very pleasing, excellent sleep comfort. Quality of breakfast top, even if it was only a la carte -no buffet offered. Welcome snacks & bottle of wine in the rooms much appreciated.

Stayed in August 2023

The Michelin restaurant was not available for us, because was fully booked. It will be very useful to have an option of reservation for the guests of the hotel. It’s not hard to write a message for the guest, and ask for the reservation needed.

Very stylish and perfectly done hotel

Stayed in August 2023

We loved our stay and really enjoyed the service. The room service hamburger was delicious as were the little extra touches you’d expect from this restaurant. Staff friendly and relaxed. Felt at home.

Stayed in September 2023

Worth noting the pool indoors and there is really nowhere to sunbathe.

Amazing location. Charming, helpful staff. Really comfortable, well appointed room with a lovely view. Exceptional restaurant. Very good breakfasts.

Stayed in August 2023

Service was pretty good. One front desk/bellman stood out. He got us a reservation at the restaurant and was really exceptional in his service. The rest of the staff was ok.

Everything. It’s surreal.

Stayed in July 2023

I would have preferred if the breakfast was a buffet (but thats a personal preference) but you can order however many dishes you like and they are decently sized and taste lovely! I do wish they had a pool!

The views are fantastic - you can enjoy a drink as you look at the sea and the surrounding beauty. The staff was super lovely and friendly. The design and aesthetic were simple yet elegant. Every room had a balcony with an amazing view. Its a perfect place to get away.

Stayed in June 2023

Everything Spa location facility staff All is the best.

Stayed in June 2023

Everything about this property is world class

Stayed in June 2023

The views were unbelievable, and the whole experience was extraordinary. I went for a two-day solo retreat and booked an additional three days. I would highly recommend going for a long walk all around the area. The hotel provided a map to go for a beautiful walk. I would also highly recommend booking a service in the spa. I rarely book hotel treatments because they are often overpriced, but the massage and facial were exceptional. Another tip is to try the local yoghurt with their forest honey for breakfast. I have travelled to many 5-star hotels, and I can't even put it in a comparable category. The food, amenities, service, people and property and attention to detail were exceptional. My last tip is to really enjoy the hotel, go for a walk, and enjoy the spa, and the pool is not for swimming but for pure relaxation with massage jets. There is a beautiful room at the spa to watch the ocean to mediation music, eat at their 3star restaurant and watch the unbelievable sunset.

Stayed in June 2023

The views of the Atlantic Ocean are amazing. The architecture of the hotel and the comfort of the rooms are excellent. Staff and service are friendly and commendable. Overall, an exquisite experience.

Stayed in May 2023

Outstanding location, superb service .. simply beautiful !

Stayed in June 2023

Nothing

Beautiful location & modern design.

Stayed in April 2023

Nothing - only thing to note is it’s situated in the hills a little out of San Sebastián so better for a relaxing getaway rather than to use as a base for exploring the city centre.

Stunning views, wonderful staff, exceptional facilities and food (and we only ate in the hotel restaurant not the Michelin starred) - would highly recommend!

Stayed in April 2023

No outdoor pool

Architecture - room - food

Stayed in April 2023

service was okay

everything, restaurants service was excellent specially at breakfast

Stayed in April 2023

Stunning hotel, breathtaking views, top accommodation & service level. The modern cuisine at the 3* Michelin restaurant was of exceptional quality. A once in a lifetime experience (that you would like to repeat)!

Stayed in November 2022

nothing

very restful, excellent service and food

Stayed in October 2022

the design of the hotel is just WOW, staff is extremely friendly and makes you feel so cared for, excellent breakfast, most delicious cocktails at the bar, outstanding lunch/dinner experience at their 3 stat michelin restaurant! can only recommend, you wont regret it!

Stayed in October 2022

fabulously designed modern hotel ,exceptionally clean and well maintained very friendly and attentive staff outstanding food

Stayed in September 2022

nothing

everything was amazing, stunning location

Stayed in September 2022