Hita, 4, 28805 Alcalá de Henares, Spain
#17 of 20 hotels in Alcalá de Henares
Guests' ChoiceBased on 96 hotel reviews
7.8Cleanliness
8.2
Comfort
8.1
Location
7.6
Facilities
7.7
Staff
8.5
Value for money
7.7
Free WiFi
7.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 May 2024
Vaidas
LithuaniaWe arrived late so there where no places near where we can go for a dinner
Good service, nice receptionist, shop around the corner
Stayed in April 2024
Reviewed: 24 April 2024
Artur
KazakhstanDo not full work aircond, even pay for place underground not garante that garage door will be open.
Location, parking place, bit guests
Stayed in April 2024
Reviewed: 22 April 2024
Josip
CroatiaNo minibar in room as advertised
Good and big breakfast
Stayed in April 2024
Reviewed: 10 April 2024
Ron
United StatesThe food is contracted out to someone else, and it is not that great, but it does take away hunger.
A good place to have a meeting, though the meeting rooms are a bit costly.
Stayed in March 2024
Reviewed: 16 March 2024
Ron
United StatesDoor latch was an issue. Safety box did not work, only one towel in a double room.
Clean, comfortable, good breakfast, parking on street
Stayed in March 2024
Reviewed: 13 February 2024
David
SpainThere were no extra coushins. The ones we had were quite unconfortable.
Ubication and spacious, and specially staff service
Stayed in December 2023
Reviewed: 3 January 2024
Oscar
SpainElevators does not work. Buffet .
Rooms, locación and parking
Stayed in December 2023
Reviewed: 24 December 2023
Viljar
EstoniaIt was little bit dirty and shower was out dated.
Free parking Near shopping centre
Stayed in December 2023
Reviewed: 19 December 2023
George
United KingdomA little out the way, we used scooters to get into town but car would be ideal
Spacious rooms and very clean
Stayed in November 2023
Reviewed: 6 December 2023
Jorge
SpainNo room service
Stayed in December 2023
Reviewed: 24 November 2023
Carlos
United KingdomBreakfast was a bit busy but the staff tried to keep everything under control, one of the coffee machines was out of water and the staff managed to sorted out quickly
Everything was great thank you
Stayed in November 2023
Reviewed: 23 November 2023
Agho
FranceI went to the hotel on the 16th of November in the afternoon to book and the lady at the front desk said the hotel was fully booked but on the internet, rooms were available. I insisted but she was so unwelcoming. I left and immediately booked 2 rooms online but canceled one. I then called the hotel and a man confirmed the booking. I don't know why she behaved the way she did but i pray she finds healing
Comfortable and clean room
Stayed in November 2023
Reviewed: 4 November 2023
William
United StatesVERY uncomfortable pillow for someone with a short neck and small head. We were informed no smaller, softer pillows were available when we asked. Felt sleep-deprived throughout the stay.
Room nice size for a couple, bathroom just a bit small, but adequate. Quiet hallway and room. Nice breakfast.
Stayed in October 2023
Reviewed: 25 October 2023
Ruud
Netherlandsno bar and no a restaurant after 10pm on walking distance
easy and clean
Stayed in October 2023
Reviewed: 22 October 2023
Federica
SpainThe room was not de-dusted properly and the breakfast could use some improvement.
The rooms are comfortable, with big bathrooms. The location is good if you have a car.
Stayed in October 2023
Reviewed: 23 September 2023
Richard
United KingdomNo dinner and bar open.breackfast disappointing
Stayed in September 2023
Reviewed: 8 September 2023
James
SpainDirty hall carpets
Access from motorway system, shopping centre. Good breakfast
Stayed in September 2023
Reviewed: 2 September 2023
Nikki
SpainNo tea and coffee facilities in room
Reception staff extremely helpful and friendly (especially the young guy with glasses, who went above and beyond) Dog friendly Free parking and handy for motorway
Stayed in September 2023
Reviewed: 18 July 2023
Jennifer
United KingdomNo bar facilities
Private viewing of the motorcycle collection was great.
Stayed in July 2023
Reviewed: 25 May 2023
Andrew
Spain1 usable socket in the whole room - had to use bathroom sockets Wi-fi was hopeless Saturday night the hotel switched off the aircon . Said we had to breathe fresh air & open the windows, which we did but then got all the noise from the car park & motorway!!! Terrible nights sleep. Don’t advertise a facility, let customers pay for it & then take it away!
Beautiful suite, kettle, tea & coffee in it👍 parking was easy, Lidl & a shopping centre next door very close to motorway.
Stayed in May 2023
Reviewed: 21 May 2023
Jennifer
SpainThe bed was extremely comfortable. The bathroom was good and there was a hairdryer.
Stayed in May 2023
Reviewed: 25 January 2023
Alexander
United KingdomFirst room given someone had been smoking in. Moved immediately to different room so all ok in the end for the two nights. A little litter around outside area but not excessive.
Good location for easy access to Acala de henaras and onwards trains to Madrid. Lidl shop and precinct next door.
Stayed in January 2023
Reviewed: 26 December 2022
Antonio
Belgiumneeds a bit of renovations
the staff
Stayed in December 2022
Reviewed: 25 December 2022
Danicugo
SwitzerlandThis review has been hidden because it doesn't meet our guidelines.
Abu Dhabi, UAE
Sandhurst, UK
Port de Soller, Spain
Jackson, USA
Volary, Czech Republic
Calangute, India
Kuilsrivier, South Africa
Asilah, Morocco
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content