Costa De'n Sintes 6, 07003 Palma de Mallorca, Spain
#24 of 114 hotels in Palma de Mallorca
Guests' ChoiceBased on 386 hotel reviews
9.1Cleanliness
9.4
Comfort
9.4
Location
9.8
Facilities
9.0
Staff
9.7
Value for money
8.7
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 May 2024
John
United KingdomOur room (2 Junior Suite) was nice but a little impractical. The sinks in the bathroom were a ridiculous design with nowhere to put your toiletries without them getting soaked. Also access to one side of the bed (which was exceptionally comfortable) was very restricted.
Great location, only 10 to 15 minutes from all major sites and public transport links. Best of all the staff were wonderful, especially Maria and Julietta in reception and Yolanda who provided an excellent breakfast spread.
Stayed in May 2024
Reviewed: 24 May 2024
Andrew
United KingdomA great little hotel in a superb location near to the old town, shops, cafes and restaurants. The staff are so friendly and welcoming and went out of their way to help when one of us fell ill.
Stayed in May 2024
Reviewed: 17 May 2024
Julian
United KingdomShower pressure
Location, room, service and food
Stayed in May 2024
Reviewed: 2 May 2024
Adrienne
IrelandWe liked it all .
Location excellent with everything in walking distance including Placa Espanya. Room very comfortable and no noise from adjacent rooms,loved leafy trees outside window. Breakfast good so only small lunch needed.Reception staff could not have been more helpful. Intend to go back to AH Art as soon as I can and see more of Palma.
Stayed in April 2024
Reviewed: 15 April 2024
Shira
United KingdomNothing
Lovely hotel in amazing location. Staff were so friendly and helpful. Room was super comfortable and breakfast great
Stayed in April 2024
Reviewed: 9 April 2024
Mary
SwitzerlandThe staff. They were hospitable, extremely accommodating and helpful. Their suggestions for restaurants were excellent. They were the cherry on top of the whole experience.
Stayed in April 2024
Reviewed: 12 March 2024
Pauline
IrelandLovely friendly helpful staff. Great location. Lovely rooms with comfy bed and an amazing shower. Small touches like glass cava on arrival, complimentary coffee/ pastry station in reception, good breakfast. Would recommend!
Stayed in March 2024
Reviewed: 23 February 2024
Alexander
IsraelNothing
Location and Staff. Especially I like to praize Julia and Maria from the Reception. Very very friendly and helpful.
Stayed in February 2024
Reviewed: 17 February 2024
Sarah
United KingdomNothing
Fabulous room: stylish, spacious, clean, comfortable Great location - short stroll to everywhere we wanted to go Excellent breakfast Most of all lovely staff who made us feel so welcome
Stayed in February 2024
Reviewed: 3 February 2024
Lee
United KingdomGood choice at breakfast, fried eggs not a problem and cooked perfect
Stayed in February 2024
Reviewed: 10 January 2024
Marco
South AfricaPillows a bit soft,we prefer firmer.
The friendly courteous staff.
Stayed in January 2024
Reviewed: 10 January 2024
Thierry
BelgiumBreakfast was amaizing
Stayed in January 2024
Reviewed: 9 January 2024
Karen
United KingdomLocation Gorgeous room, huge Lovely breakfast
Stayed in January 2024
Reviewed: 4 December 2023
James
United KingdomNot much to mention. We thoroughly enjoyed our stay. Some slight maintenance issues in the bathroom, window wouldn't close properly and a slightly leaky sink. nothing that affected our stay.
Location was perfect. 1 minute walk to Placa Major. Central Palma close to La Rambla. Staff were very friendly and helpful. Nice breakfast in outdoor courtyard.
Stayed in October 2023
Reviewed: 13 November 2023
James
IrelandNo complaints at all.
The location is fantastic, right in the centre of the old town. The staff were really helpful and friendly, as well. Our room was clean and comfortable, with very little street noise, despite over looking the road outside - we slept well. Breakfast was entirely adequate, did us perfectly.
Stayed in November 2023
Reviewed: 12 November 2023
Mccaddin
SpainWe loved the location, breakfast, friendly staff, and room! The whole stay was wonderful.
Stayed in November 2023
Reviewed: 9 November 2023
Marc
CanadaVery good location. Helpful staff. Great value
Stayed in October 2023
Reviewed: 29 October 2023
Paul
United KingdomRoom cleaning was a bit haphazard. Bins not emptied, dirty cups not replaced.
Great location and super friendly and helpful staff. Large room for a city centre hotel (we were in room 1, first floor)
Stayed in October 2023
Reviewed: 29 October 2023
Lars
SwedenNothing
This is the fourth time I stay on this hotel, Very good location. Very nice staff, nice rooms and a good brekfast. I will go to this hotel in Februari with my grandchild. I will allways use this hotel when I visit Palma.
Stayed in October 2023
Reviewed: 28 October 2023
Gordon
SpainNothing
Excellent breakfast with lots of choices. Perfect location in the old town,near to Plaza Mayor, Cathedral, indoor market etc
Stayed in October 2023
Reviewed: 24 October 2023
Deborah
United KingdomHousekeeping was a bit hit and miss I think they might have been a bit short staffed. Nothing serious though.
Amazing location, breakfast and staff.
Stayed in October 2023
Reviewed: 17 October 2023
Levi
BelgiumBathroom is in comparison with the rest of the room rather small (but certainly still big enough for two persons) and shower did not drain that well.
Excellent stay in this charming hotel. Great staff, extensive breakfast, very nice and spacious room and most of all quiet, even if we were on the streetside and the hotel is located quite close to the main square.
Stayed in October 2023
Reviewed: 17 October 2023
Suzanne
United StatesA great location for walking in the town. Very helpful staff and a nice breakfast with made-to-order omelets.
Stayed in September 2023
Reviewed: 16 October 2023
Ben
United KingdomNothing, was idea for our needs.
Location, cleanliness, friendly staff, facilities, breakfast
Stayed in October 2023
Hersonissos, Greece
Brisbane, Australia
Kionia, Greece
Jounieh, Lebanon
Garrel, Germany
San Gabriel, USA
Higashikawa, Japan
Caloundra, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content