Nothing.

Just a great hotel and the staff are wonderful. We arrived early after an over night flight from New York and were exhausted….the room was ready and we slept the whole day in the comfiest bed…..loved it.

Stayed in March 2024

We had a suite but nothing in the kitchen except glasses. the coffee machine came with 2 small paper cups no mugs and no teaspoons or tea towels

Very comfortable beds. Excellent servic

Stayed in March 2024

The only thing that could be altered is the absence of shelves for clothes storage in the room. Yes there were hangers yet no shelves in the closet or anywhere around. That would be great to have those to store small items that don’t need to be hanged on a hanger. Also to make the stay even more comfortable it would be great to have bathroom utilities/kits in the room, as we had to ask for a vanity kit and a teeth kit to be given to us. Having those already be places in our room would be useful.

The hotel is great. Everything was up to the standards: the location, the room, the service. The stuff of the hotel were extra attentive and nice. This made our stay even more enjoyable. We were traveling with our dog and notified the hotel prior our stay. They place all pet-necessities in our room (bowls, dog bed, even a list with dog-friendly places in town). This was super touching and lovely! As an addition - apart from having a blow dryer in the room, they also had a hair straightener which is amazing. And a steamer for clothes. We would also like to mention that the restaurant located in the hotel is super good too! Overall we enjoyed our stay, thank you to the team!

Stayed in February 2024

The staff has been the best I have ever met. They were amazing in everything I asked for. The location was 5 min walking from metro, train station, museums. The room perfect as well.

Stayed in February 2024

Breakfast could be a little better in comparison to other hotels

Super location, lovely large room and bathroom, nice decor

Stayed in February 2024

The location of the hotel was great, as was, the delicious breakfast! The staff was very accommodating and friendly. I will happily stay there again.

Stayed in January 2024

The aircon system. One sets it to 20 degrees Celsius and when returns to the room, it is 32 degrees even on the panel and you cannot bear it and cannot change. Advice from staff: switch it off and open the window. It is misleading to have a panel in the room, because the guest cannot regulate, it is set automatic. Sometimes you wake up during the night sweating, as it is 30 degrees periodically, sometimes cooling down. But despite of this, highly recommended, would return with no hesitation, it could have been our bad luck only.

Great breakfast with relatively wide and healthy food selection. Staff is very kind, smiling and very helpful. Coffee machine is in the room that is very useful for those starting the day with a cup of coffee. Location is at walking distance from the Atocha Railway Station, for those e.g. trying the super express to Sevilla, or traveling further by train, could be important. The location is central, close to the Royal Palace and other things to see.

Stayed in January 2024

The aircon system. One sets it to 20 degrees Celsius and once returns to the room, it is 32 degrees even on the panel and you cannot bear it and cannot change. Advice from staff: switch it off and open the window. It is misleading to have a panel in the room, because the guest cannot regulate, it is set automatic. Sometimes you wake up during the night sweating, as it is 30 degrees periodically, sometimes cooling down.

Great breakfast with relatively wide and healthy food selection. Staff is kind, smiling and very helpful. Coffee machine is in the room that is very useful for those starting the day with a cup of coffee. Location is at walking distance to the Atocha Railway Station, for those e.g. trying the super express to Sevilla, or traveling further by train, could be important. The location is central anyway, close to the Royal Palace and other things to see.

Stayed in January 2024

N/a

Everything and everyone, from the location to the courtesy of the staff.

Stayed in January 2024

You can hear the subway trains

Very clean and city centre in walking distance

Stayed in January 2024

One of the bathrooms we were in could have been cleaned a little better.

The staff was great including the security at the door. Very helpful and welcoming. The location is great as it is centrally located to many spots. We were upgraded on our second trip which was great. Rooms were nice and dark and silent when curtains were drawn

Stayed in December 2023

The room had no balcony.

Size of the room is big, especially for the location right in the city of Madrid. Short walk or metro ride to all the big museums. Even though it is situated next t busy street, the room is well isolated so there is no noise pollution.

Stayed in December 2023

The double glazing didn’t work and I was kept up late by shouting and traffic. When I mentioned to staff they shrugged and said “it was Saturday night”. That would be fine - but it’s not reflected in the price. Weirdly in the bathroom, the toilet roll is on the wall by the door - out of reach when you are on the toilet! I had been to three other 4 star hotels in Madrid that week and it was my least favourite buffet. Not as much choice and didn’t seem as fresh.

Nicely decorated, staff were lovely and very friendly. Very clean. Good location.

Stayed in November 2023

Cleaning my room wasn’t cleaned for 2 days

Stayed in October 2023

The shower and amenities in the room were excellent.

Stayed in September 2023

Very friendly staff Excellent location

Stayed in August 2023

That we couldn't stay longer. Had to move on to the next City.....

The staff was amazing; super helpful and courteous. We loved the rooms especially the beds. The entire family would highly recommend the hotel for anyone visiting Madrid.

Stayed in July 2023

Nothing

Everything

Stayed in June 2023

It was disappointing because the cup that was placed was a paper cup.

Convenient location, the staff was very kind.

Stayed in July 2023

Excellent staff, very helpful. Room is very clean and location within walking distance to the major museums.

Stayed in June 2023

N/a

Excellent location and service. Front desk staff and bellman Javier are a pleasure to deal with. Rooms design is very modern and slick.

Stayed in May 2023

nothing

Nice rooms, friendly staff, there is steam iron in the room, which was a great surprise and very handy after the trip). Would come again

Stayed in May 2023

N/A

Staff was nice and incredibly helpful, hotel was clean and a prime location!

Stayed in April 2023

The location was great, the decor was modern but cozy and stylish and the staff were helpful and friendly.

Stayed in April 2023