Plaza de Santo Domingo El Antiguo, 45002 Toledo, Spain
#1 of 48 hotels in Toledo
Guests' ChoiceBased on 216 hotel reviews
9.4Cleanliness
9.6
Comfort
9.5
Location
9.6
Facilities
9.5
Staff
9.8
Value for money
9.1
Free WiFi
9.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 May 2024
Ross
United KingdomGreat location, amazing hotel with lots of history
Stayed in May 2024
Reviewed: 29 May 2024
Claire
United KingdomThe shower drainage was not effective resulting in half the bathroom flooding whenever anyone showered. Thankfully they were generous with spare towels so we could mop up the flooding!
Very relaxed homely feel. Spacious room and extremely helpful, friendly staff.
Stayed in May 2024
Reviewed: 25 May 2024
Paul
United KingdomOne of our best stays ever! Ana and Andrea made us feel so welcome, and totally 'spoiled us'!
Stayed in May 2024
Reviewed: 20 May 2024
Maureen
United KingdomAll a bit fiddly -- help yourself tea or coffee in communal area, rather than in room, help yourself wine in basement with honesty slip, etc I would have preferred to order from someone in the bar/sitting room area, but there was hardly any waiting staff. I thought the 6 course dinner was overrated.
The character of the place. Also good location. Staff fantastic at helpful.
Stayed in May 2024
Reviewed: 15 May 2024
Connie
United StatesThe lighting in the room is challenging to figure out and I think a bedside reading light would be helpful. But these are minor issues.
The onsite managers are dedicated to your comfort and enjoyment of Toledo. Their attention to detail and suggestions were much appreciated. The hotel is on a quiet little plaza with a lovely inner courtyard and rooftop.
Stayed in May 2024
Reviewed: 14 May 2024
Kathy
PortugalEverything was spectacular. I cannot say one bad thing about it.
Everything was exceptional...the friendly and helpful staff (especially Andrea and Hana) the location, the gorgeous interior design of the hotel, the room size and comfort, the breakfast...all exceeded our expectations.
Stayed in May 2024
Reviewed: 10 May 2024
Terry
United StatesIt was a unique property with a lot of history.
Stayed in May 2024
Reviewed: 8 May 2024
Rebbecca
AustraliaNo on site parking but paid parking not far away.
This was such a great place to stay in Toledo. Staff were fantastic and friendly. Such a great bit of Spanish history right in the historic part of Toledo. Cannot recommend this place enough. ⭐⭐⭐⭐⭐
Stayed in May 2024
Reviewed: 5 May 2024
Frances
New ZealandGreat welcome and continual attention and care from Anna and Silvia who are models for hospitality. Lovely breakfasts, and we would recommend the Entre Dos Fuegos restaurant with its tasting menu. Flamenco fans will enjoy the Paco de Lucia story
Stayed in May 2024
Reviewed: 18 April 2024
Beth
SpainStaff were amazing, so helpful. Spaces so unique
Stayed in April 2024
Reviewed: 10 April 2024
Tracey
United KingdomWonderful stay , beautiful building friendly staff .
Stayed in March 2024
Reviewed: 8 April 2024
Darren
United StatesThis is such a special place. The history. The ambience. The views. The hospitality. The music.
Stayed in April 2024
Reviewed: 22 March 2024
Rosemary
United KingdomBreakfast was delicious and generous, the staff exceptionally friendly and helpful, and the room so nice we wished we could stay for a month.
Stayed in March 2024
Reviewed: 15 March 2024
Raluca
RomaniaStaff was excellent, very nice and helpful. Great location
Stayed in March 2024
Reviewed: 12 February 2024
Beilla
United StatesN/a
Everything, the staff was more than excellent!
Stayed in February 2024
Reviewed: 26 January 2024
Stella
United KingdomNothing
Quirky, old school Spanish, historic. It’s just a beautiful building which has obviously been looked after with love and affection. We stayed in La Maestro junior suite which had the most comfortable bed, a good choice of pillows and complimentary good quality toiletries. Nothing was too much trouble for the amazing staff who are all, rightfully so, very proud of their hotel. We wouldn’t hesitate to return, the walled city of Toledo is deserving of more exploration!
Stayed in January 2024
Reviewed: 7 January 2024
Noémie
SwitzerlandNothing !
Amazing staff who makes you feel like being home
Stayed in January 2024
Reviewed: 4 January 2024
Claire
United KingdomNothing.
Lovely old property with a fascinating history in the centre of Toledo. Really comfortable bed and great atmosphere.
Stayed in January 2024
Reviewed: 18 December 2023
Hedda
AustraliaThe hotel is in great location, the reception gave us a tour to all the cool places located inside the hotel, the music rooms, the living room with all tea and coffee and drinks that are available, the surrounding areas we should go and visits.
Stayed in December 2023
Reviewed: 13 December 2023
Hazel
United KingdomNothing
Very different to any other hotel, like being in someone’s home
Stayed in November 2023
Reviewed: 20 November 2023
Joerg
Greeceweak wifi
The staff was absolutely excellent, helpful and attentive
Stayed in November 2023
Reviewed: 17 November 2023
Elizabeth
United StatesSuch a beautiful and unique place tucked away in Toledo’s walled city.
Stayed in November 2023
Reviewed: 2 November 2023
Javier
United StatesThe place is awesome. Location, views, the Hotel itself, the spaces kept from Paco de Lucia, all was great
Stayed in October 2023
Reviewed: 25 October 2023
Ali
United StatesThe place has a lot of character befitting Toledo
Stayed in October 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content