Calle Landa Golf 6, 38650 Playa de las Americas, Spain
#655 of 655 hotels in Playa de las Americas
Guests' ChoiceBased on 1699 hotel reviews
7.8Cleanliness
8.2
Comfort
8.2
Location
7.8
Facilities
8.0
Staff
8.3
Value for money
7.9
Free WiFi
7.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 May 2024
Catherine
United KingdomWhen we arrived the towels in our room were dirty and the replacements took 45 minutes to arrive, which after spending the day travelling and the only thing you want is to freshen up with a shower, wasn’t the best.
Great location and facilities. Pool and public areas all spotlessly clean. Spa was great, both the massage and the facilities.
Stayed in May 2024
Reviewed: 25 May 2024
Yasir
United KingdomMy apartment was on 3rd floor and lift wasn’t working. U can imagine the struggle.
Place was clean and spacious.
Stayed in April 2024
Reviewed: 20 May 2024
Zoltán
HungaryYou had to pay an additional fee if you wanted to use the Spa. I think if you pay for a hotel room and they have a Spa, you should have the right to use the Spa. If somebody who is not staying in the hotel, but wansta use it has to pay for the Spa, it's understandable, but the hotel guests shouldn't do.
I liked the food, it was delicious and abundant. The environment was nice and chill. I liked the program that the hotel offered for us during the evening we spent there. The staff was very nice and helpful.
Stayed in May 2024
Reviewed: 18 May 2024
Steven
United KingdomQuiet surrounded by a beautiful golf course 2 good pool areas breakfast was nice with a big choice
Stayed in May 2024
Reviewed: 16 May 2024
Lauren
SpainBreakfast food wasn’t great just standard also WI-FI wasn’t good
Asia restaurant food was sublime and staff really pleasant and welcoming.
Stayed in May 2024
Reviewed: 15 May 2024
Edwards
United KingdomWiFi was patchy at best in the room we were staying other than that it was pretty much perfect.
Great location with very large rooms!
Stayed in May 2024
Reviewed: 13 May 2024
James
United KingdomThe gym is not well equipped, even for a hotel gym .
Good pool , decent room , good breakfast included
Stayed in April 2024
Reviewed: 7 May 2024
Crawley
United KingdomLounge balcony view of the drop off to the hotel, and the taxi stand. Bedroom window, kept the blinds shut, because people walking pass the room can see in. Short hilly walk to the local shops, not suitable for wheelchairs.
We made an unplaned stop do to medical reasons. Reception allowed us time to sort things out, and were very helpful. Did not use much of the hotel, so cannot comment, but it seemed more of a party crowd then family's.
Stayed in May 2024
Reviewed: 6 May 2024
Natasa
SloveniaTo far from the beach
I like breakfast, big swimming pool and evening entertainment
Stayed in May 2024
Reviewed: 5 May 2024
Kateryna
UkraineNeed to ask change bed sheets when they were obviously dirty
Location, facilities, amazing breakfast,highly qualified staff
Stayed in May 2024
Reviewed: 4 May 2024
Jaskaran
United KingdomPoor internet connection in room
Stayed in April 2024
Reviewed: 1 May 2024
Rorie
United KingdomThe breakfast wasn’t great, the pool was freezing .
The suite was quite spacious which was a good thing.
Stayed in April 2024
Reviewed: 24 April 2024
Birgir
IcelandTo much noise
Lovation was good
Stayed in April 2024
Reviewed: 19 April 2024
Dale
United KingdomThe bar did not take cash, but i paid over 400 euros for the room with cash.
Very big room had 4 balconys couldnt fault it in the slightest.
Stayed in April 2024
Reviewed: 14 April 2024
Steph
United KingdomThe noise at night, you can hear the bass of the nightclubs every night until 2am. Also we thought it was more of a family hotel but it was a mix of party goers young people, families and golfers! But the vibe was fine for young children in the day around the pool- just a little noisy at night sometimes. Also my little boy slipped on the floor by the water slide every time he walked around to the slide. I asked reception if they could do anything but they couldn’t. I think you need to sort this issue or you’ll have an accident soon. We dealt with it by laying a spa towel on the floor every day, but not ideal!
The staff were so lovely and friendly. The food was fantastic. We were half board and I was a bit worried from previous comments but we found the food really high quality, hot, lots of choice and variety every day for the whole week- the highlight was the bbq night and Mexican night food. The deserts section was incredible and lots of fresh fruit. Fresh bread with dinner. I couldn’t fault the food. The swimming pool was great and splash zone. The cleaners came every day and the views of the golf course are lovely. Amazing park. Walk to town is fine- we did it with a double buggy every day- it takes about 15 minutes
Stayed in March 2024
Reviewed: 6 April 2024
Sinead
IrelandFood was ok could have been better. Breakfast cant go wrong but by end of week dinner was getting old… hotel tried hard but ….. also i didn’t like the fact that the kitchenette of the hotel room was locked… they wanted you to buy everything at hotel just incase you wanted to bring in food ….
Location good Hotel good, clean, pools lovely, spacious, everything at the location ( shops,massage, hairdressers).
Stayed in April 2024
Reviewed: 29 March 2024
Michael
IrelandNo dislikes really.
Excellent location, facilities & friendly professional staff.
Stayed in March 2024
Reviewed: 21 March 2024
Ellen
United KingdomLovely food
Stayed in February 2024
Reviewed: 13 March 2024
Julie
United KingdomNo short way to resort
Pool area is great, we went half board and swapped dinner for lunch which suited us better
Stayed in March 2024
Reviewed: 11 March 2024
Curt
United KingdomThe buffet supper was the worst experience in a very long time. The quality of the food was terrible. The buffet breakfast was great so I have no idea what went wrong?
Room and facilities were great, staff were helpful and engaging.
Stayed in March 2024
Reviewed: 10 March 2024
Catherine
IrelandThe property itself as perfect overall
Everything
Stayed in March 2024
Reviewed: 10 March 2024
Susie
IrelandThe buffet food was not the greatest.. we had dinner here the first night we arrived.. oh dear, not good at all.. we were actually delighted we didn’t choose half board or even all inclusive!! There is an Asian fusion restaurant on-site.. it is amazing!!!!
The property was nice, strange location for where they have the main buffet restaurant. Not in the main hotel, you have to go outside the hotel, follow the roundabout around and there it is.. again.. strange
Stayed in March 2024
Reviewed: 7 March 2024
Scott
United KingdomBuffet food was shocking. There was a rat underneath our table at one point. Really poor hot food for breakfast and dinner. Cold food was decent however.
Clean room with good facilities.
Stayed in March 2024
Reviewed: 7 March 2024
Keith
United KingdomA good walk up hill into town everyday
Good breakfast and evening meals
Stayed in February 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content