Urbanización Nueva Andalucía, s/n, 29660 Marbella, Spain
#59 of 59 hotels in Marbella
Guests' ChoiceBased on 1154 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
8.8
Facilities
8.7
Staff
8.8
Value for money
7.9
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 May 2024
Jevgenijs
SwedenToo slow
Style
Stayed in May 2024
Reviewed: 27 May 2024
Ekaterina
PortugalMusic during the day by the pool ( pop music mostly)
Atmosphere and breakfast
Stayed in April 2024
Reviewed: 23 May 2024
Joseph
IrelandIndividual Room (2343) a mission to get to with no pool views, also bought on silver upgrade package, but not worth the upgrade price. Room smelling “musty” and did not appear to be used in a while.
Perfect location
Stayed in May 2024
Reviewed: 22 May 2024
James
United StatesNo restaurant! On vacation and only a 35 Euro buffet dinner? Does not meet first class standards!
Stayed in May 2024
Reviewed: 7 May 2024
Lubo
Bulgaria+ rich and tasty breakfast even if you are on a special diet + new facilities + friendly and helpful staff
Stayed in May 2024
Reviewed: 6 May 2024
Linn_m
NorwayThe constant sigarett smell in the room was a minus, and could be a deal breaker to book again.
Location, breakfast, spa, service, cleanliness was great!
Stayed in March 2024
Reviewed: 1 May 2024
Scot
United KingdomUpon arrival our bathroom wasn’t clean , got supervisor up to inspect and very apologetic. Cleaner came and made it worse. We ended up cleaning it ourselves not the best way to start the holiday
Good location. Breakfast was superb. Plenty areas to sit and chill out inside and outside
Stayed in April 2024
Reviewed: 30 April 2024
Graham
United KingdomNothing to be honest.
Lovelt Hotel with welcoming staff...very good!
Stayed in April 2024
Reviewed: 29 April 2024
Paul
United KingdomNot enough staff on reception during check in/check out
Location, vibe
Stayed in April 2024
Reviewed: 29 April 2024
Julija
IrelandA range of beautiful and very comfortable sun loungers by the pool with covers. Excellent breakfast with fresh, tasty , high quality products.
Very beautiful and comfortable hotel. A lot of nice areas to relax.
Stayed in April 2024
Reviewed: 26 April 2024
Per
SwedenNo real coffee at breakfast, only freeze dried nescafe from machines
The breakfast was very nice, lots of things to choose from
Stayed in April 2024
Reviewed: 24 April 2024
Einar
GermanyThe total vibe of the hotel was just cool, the music during daytime over the speakers, the nice service by the pool, the very good live music in the evening as well as the top service in the restaurant. The head waiter even took his time to show the offers from the buffet, and friendly advice what would be the best choices.
Stayed in April 2024
Reviewed: 23 April 2024
Alison
United KingdomCheck in was really slow !!
It was a lovely hotel - very pleased with our room
Stayed in April 2024
Reviewed: 23 April 2024
David
United KingdomOur room was a little unclean
Great hotel. Lively. Food was great too.
Stayed in April 2024
Reviewed: 22 April 2024
Rakan
Kuwaitthe AC was too much noisy
Stayed in April 2024
Reviewed: 20 April 2024
Paul
United KingdomBreakfast was perfect, staff excellent and hotel was spotless. Sunbed and loungers were comfortable and of a very high standard.
Stayed in April 2024
Reviewed: 19 April 2024
Viborg
DenmarkI haven't received the deposit - 50 euro?
I haven't received the deposit - 50 euro?
Stayed in April 2024
Reviewed: 15 April 2024
David
FranceSeveral stag / hen parties over the stay (to be expected) Questioned about bringing water (supplied by hotel) from the room to the pool area
Plenty of options for breakfast, not busy at all (although in April) Room was fine, only sleeping there, finish could be better pool & Bar area was very nice, clean & well managed Drinks & food from pool bar very good.
Stayed in April 2024
Reviewed: 12 April 2024
Samira
United Arab EmiratesStaffs
Very nice lobby
Stayed in April 2024
Reviewed: 8 April 2024
Charles
United Kingdomnot enough bar staff at pool through day.
Stayed in April 2024
Reviewed: 8 April 2024
Liron
United StatesVery busy, room wasn’t great, not good value for money
Good buffet for breakfast and dinner
Stayed in April 2024
Reviewed: 5 April 2024
Robert
United KingdomPrice for coffee to room
Most
Stayed in April 2024
Reviewed: 3 April 2024
Adenoma
United KingdomThe room described as a suite was simply a large room. The description is misleading
Stayed in March 2024
Reviewed: 29 March 2024
Adolfo
SpainNothing in particular
All
Stayed in March 2024
Sofia, Bulgaria
Gold Coast, Australia
Chengdu, China
Nová Lesná, Slovakia
Salamanca, Spain
Unawatuna, Sri Lanka
Durban, South Africa
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content