Carrer de les Comèdies 22 - 24, Ciutat Vella, 46003 Valencia, Spain
#6 of 153 hotels in Valencia
Guests' ChoiceBased on 909 hotel reviews
9.2Cleanliness
9.5
Comfort
9.6
Location
9.7
Facilities
9.3
Staff
9.6
Value for money
8.9
Free WiFi
8.8
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End of dialog contentReviewed: 28 May 2024
James
United KingdomWe spent a total of 8 nights in the Helen and found the experience to be excellent overall. We stayed in room 305 and although small it represented a typical boutique hotel in the heart of a busy city. The location was incredible and we walked the entire city over the 8 days. The food, coffee and service overall were amazing. We had a number of small issues with the room which were fixed by the hotel on the same day and we appreciated the speed of service recovery. Tonis was a shining star of the Helen Burger hotel and its people like this who take the experience from a 4 star to a 5 star hotel. You can't put a price on this level of hospitality and I hope the management of the Helen understands just how much of a positive influence he has on everyone walking through the door!
Stayed in May 2024
Reviewed: 21 May 2024
Rebecca
NetherlandsEverything
Stayed in May 2024
Reviewed: 19 May 2024
Georgy
SpainLocation. Room is very nice.
Stayed in April 2024
Reviewed: 10 May 2024
Myriam
Canadaall was good
the aesthetic and location
Stayed in March 2024
Reviewed: 6 May 2024
Wayfarer1
PolandI was welcomed very warmly by receptionist upon my arrival, he was very informative and kind. Hotel is beautifully designed, spot clean and very well designed. Rooms are big and bright with personalized hotel amenities and staff is very polite and helpful.
Stayed in May 2024
Reviewed: 4 May 2024
Tarminus
Estonialocation super good best ever reception-welcome before arrival smiley & kind people design & clean & super quiet room delicious breakfast & quick service
Stayed in May 2024
Reviewed: 3 May 2024
Paul
United Kingdomno faults all good
everything was first class service
Stayed in April 2024
Reviewed: 1 May 2024
Parul
United KingdomRooms a little on the small side
Location and exceptionally friendly and helpful staff
Stayed in April 2024
Reviewed: 29 April 2024
Michelle
CanadaN/a
Everything was exceptional and the people were fantastic.
Stayed in April 2024
Reviewed: 20 April 2024
Kim
United StatesSmall room, tight fit to move around.
Very friendly staff. Great location.
Stayed in April 2024
Reviewed: 17 April 2024
Daria
Czech RepublicGreat, with attention to the details hotel. Special regards to the hotel staff who made our stay special. Breakfast is highly recommended.
Stayed in April 2024
Reviewed: 17 April 2024
Marie
United StatesNothing really. I had an excellent stay after a 24 hours trip from the US and they let me sleep. It was quiet. I will back.
The staff particularly Minerva was very helpful and welcoming. I love that there is a restaurant right there near the lobby that is also very good. The waiters in the morning and evening were friendly and happy. No grumpy people there. The « ensaladilla Rusa » was excellent. The room was comfortable and clean.
Stayed in April 2024
Reviewed: 17 April 2024
Manja
United KingdomThe evenjng meal and service at the restaurant was very disappointing.
Beautifully designed hotel, comfortable rooms, good breakfast
Stayed in April 2024
Reviewed: 15 April 2024
Richard
IrelandTwo lovely balconies in my room.
Stayed in April 2024
Reviewed: 13 April 2024
Marie
SwedenNothing! All good
Stayed in the Attic with a private terrace. Super nice. Very nice room. Nice breakfast and personal. Would love to come back soon!
Stayed in April 2024
Reviewed: 9 April 2024
Kristina
Lithuanianone
Our stay at the boutique hotel was exceptional, combining stunning aesthetics, meticulous attention to detail, outstanding staff service, and a prime location. Every aspect of the hotel, from the design to the guest experience, was five-star, making our visit truly memorable. It's a rare gem that offers both a tranquil retreat and easy access to the city's best. We couldn't have asked for a better experience.
Stayed in March 2024
Reviewed: 8 April 2024
Scott
United StatesIt would have been nice to have had a separate sitting area in the room, but the City’s urban core doesn’t allow rooms to be larger.
The location in the City center is unbeatable. The hotel’s restaurant was one of the better meals we’ve had on this trip.
Stayed in April 2024
Reviewed: 4 April 2024
Kevin
United KingdomNothing
We didnt have breakfast, but lunch and dinner on a couple of occassions. We loved the vibe and how popular it was with locals.
Stayed in March 2024
Reviewed: 27 March 2024
An
FranceThere was no sitting area donwnstairs except the restaurant
Super breakfast and good coffee
Stayed in March 2024
Reviewed: 25 March 2024
Anna
United KingdomRooms were slightly on the small side.
Felt very welcome by the staff, the facilities attention to detail was excellent, such as the steamer, bath robes, good toiletries, lovely breakfast room.
Stayed in March 2024
Reviewed: 25 March 2024
Massimo
ItalyEvery thing but the breakfast. Bread and pastries were chummy.
Stayed in March 2024
Reviewed: 25 March 2024
Muriel
United KingdomHalf board menu limited. Bed pillows hard. Noisy ar times at night in the streets below
Central location. Modern hotel. Restaurant on site. Friendly staff.
Stayed in February 2024
Reviewed: 24 March 2024
Lorna
NetherlandsLots of surrounding music noise (I assume from from establishments around the hotel) audible in the room spoiled our sleep on the first night but improved second night.
Decor, buzzy restaurant, good food and drink at reasonable prices. Good breakfast choice Buffet and A La carte. Fantastic location in classy part of town.
Stayed in March 2024
Reviewed: 23 March 2024
Larson
NorwayIncredible service and location
Stayed in March 2024
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