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Reviews of HM Tropical 4 stars

Calle Marbella, 16, 07610 Playa de Palma, Spain

#49 of 82 hotels in Playa de Palma

Guests' Choice

Review score

Based on 388 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.4

  • Location

    9.1

  • Facilities

    8.2

  • Staff

    8.7

  • Value for money

    7.7

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 28 May 2024

    8.0
    pleasant stay and good location with excellent view
    • Leisure trip
    • Group
    • Twin Room with Lateral Sea View with Balcony
    • Stayed 3 nights

    sewer smell from toilet nd paying for locker

    view from room

    Stayed in May 2024

  • Reviewed: 19 May 2024

    7.0
    OK - would prefer another hotel next time
    • Leisure trip
    • Solo traveller
    • Twin Room with Lateral Sea View with Balcony
    • Stayed 8 nights
    • Submitted via mobile

    Well I expected it to be more cleaned for the value of many. Beds arent comfortable at all! In case you are tall as me, 180cm than don’t expect to get rest haha The smell of the bathroom is also not something you could ignore, I guess it depended on the non isolated walls of the washroom area as it was glass wall… Breakfast - I ve expected spanish style - got tipical German breakfast and not many choices at all… Anyway expected much more for the price I ve paid.

    Location was top! And it was directly next to the beach :)

    Stayed in May 2024

  • Reviewed: 15 May 2024

    9.0
    Really good
    • Leisure trip
    • Family with young children
    • Twin with Lateral Sea View with Balcony (3 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Room was very small for a family of 3, this was not a big issue as we are not that fussy as its only a bedroom to sleep in. They had constuction work going on in the room above us which they started using a concrete breaker at 8am.

    Location perfect. Staff were friendly and helpful Clean a tidy. The hotel was a lot better than we expected. Prime location to sea front and bars and resturants.

    Stayed in April 2024

  • Reviewed: 6 May 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Twin Room with Lateral Sea View with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    About room, we wanted double room and we get twin room with two single bads joined into a double bad that kept separating.

    Rooftop pool, bar and restaurant

    Stayed in April 2024

  • Reviewed: 26 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Twin Room with Lateral Sea View with Balcony ( 2 Adults + 1 Child)
    • Stayed 5 nights
    • Submitted via mobile

    The gym is very small (max 2 people can workout comfortably at the same time) and there is no indoor pool.

    perfect location for a beach holiday. The food was excellent, both breakfast as well as dinner. Everything was clean and the staff welcoming and friendly.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    9.0
    Our staycation was GREAT!
    • Leisure trip
    • Couple
    • Twin Room with Lateral Sea View with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    1) The elevator sometimes didn’t function.

    The location is perfect because it’s very close to the airport and beach as well as very accessible in going to Palma Center by bus. The hotel staffs are very professional and service-oriented. They give 100% customer satisfaction. We would like to special mention Mr. Alex in the reception and Mr. Carlos in the restaurant for being so dedicated by their job!

    Stayed in April 2024

  • Reviewed: 17 March 2024

    8.0
    In general fine, some improvements can be made
    • Leisure trip
    • Family with young children
    • Twin Room with Lateral Sea View with Balcony
    • Stayed 1 night

    We booked a sauna, but when we came to use it it was close to some construction without any warning.

    Good stuff, good breakfast

    Stayed in February 2024

  • Reviewed: 12 March 2024

    8.0
    Comfortable and relaxing place.
    • Business trip
    • Group
    • Twin Room with Lateral Sea View with Balcony
    • Stayed 2 nights

    The time of the dinner, for Spanish people (finish the dinner at 09 pm o'clock)

    The pillow of the bed

    Stayed in March 2024

  • Reviewed: 11 December 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Twin Room with Lateral Sea View with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Advertising rooms with sea view which blatantly don’t have a sea view - otherwise good hotel

    Spacious comfortable room

    Stayed in November 2023

  • Reviewed: 8 December 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Premium Twin Room with Lateral Sea View with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Nothing to complain about, staff were very friendly and helpful, the wall paper behind reception was nt too easy on the eyes but not a big deal, I would certainly stay here again

    We had an amazing sea view, great food plenty to choose from cooked breakfast, pastries continental and traditional mallorca food. Also dinner had great choices with chicken n fish cooked there n then. I also enjoyed the heated indoor pool. Very good location on the beach and buses on going straight into palma no 25 and the a2 straight to the airport

    Stayed in November 2023

  • Reviewed: 24 November 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Twin with Lateral Sea View with Balcony (3 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Very small room, there was problem go around beds.

    Stayed in November 2023

  • Reviewed: 21 November 2023

    9.0
    More expensive but great breakfast and good service, location dtc. It worth for it.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Nobody tell us that the tap water is nit drinkable and the hotel did not provide us by bottled water!

    Roof top swimming pool and possibility to stay there. Very comfy sun beds. Just the pool was cold 🙈

    Stayed in November 2023

  • Reviewed: 13 November 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Twin Room with Lateral Sea View with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    -

    Super friendly and helpful staff. Our booking was moved to the HM Gran Fiesta hotel nearby, we got a room with seaview. The breakfast was great

    Stayed in November 2023

  • Reviewed: 5 November 2023

    9.0
    Beautiful hotel, right by the beach, in a good location
    • Leisure trip
    • Group
    • Twin with Lateral Sea View with Balcony (3 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    The 3x bed room was v small - 3x adults plus 3x small suitcases was a squeeze! There wasn’t much room around each bed to move around or get ready and there was a gap around the bathroom door so you could see in from the bed area.

    The location was excellent - close to the airport, right by the beach. The decor was really lovely and the place is well looked after. The breakfast buffet was excellent - so many options and was very tasty! The bus stop into the old town was very close by, and there’s a supermarket super close too.

    Stayed in October 2023

  • Reviewed: 31 October 2023

    8.0
    Overall it was excellent
    • Leisure trip
    • Solo traveller
    • Twin Room with Lateral Sea View with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Smell in drain from shower

    Location, facilities, staff

    Stayed in October 2023

  • Reviewed: 23 October 2023

    9.0
    Great Hotel with great location.
    • Leisure trip
    • Couple
    • Twin Room with Lateral Sea View with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Beds and size of the room.

    Location, cleanliness, style

    Stayed in October 2023

  • Reviewed: 29 September 2023

    9.0
    Good for the value.
    • Leisure trip
    • Solo traveller
    • Twin Room with Lateral Sea View with Balcony
    • Stayed 3 nights

    Front desk staff was not very pleasant to deal with.

    The buffet wasn't great but it was okay. The front desk staff was not very pleasant. A bit standoffish but the bartenders were very nice and accommodating.

    Stayed in September 2023

  • Reviewed: 26 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Twin Room with Lateral Sea View with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    There are too many "normal" services, where the Hotel is asking money. For example: for towels the Hotel is asking 10 Euro deposit/towel. For the Safe in the Room, the Hotel is asking 3.5 Eur/day. Then is not possible to have a drink and charge it to the room number. Basically, you need always cash with you.

    The Hotel is new and is offering a good infrastructure.

    Stayed in September 2023

  • Reviewed: 31 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Twin Room with Lateral Sea View with Balcony
    • Stayed 5 nights

    location

    Stayed in August 2023

  • Reviewed: 26 August 2023

    7.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Twin Room with Lateral Sea View with Balcony ( 2 Adults + 1 Child)
    • Stayed 5 nights
    • Submitted via mobile

    The housekeeping is not up to standard , they only do the beds and don’t clean the floors , the bathrooms and the balcony …they also open your room door at 8h30 every morning without knocking and check if you are sleeping or not , which we found very weird … the guy Joan at the reception sold us a parasailing activity and insisted we pay upfront , then when we went to do the activity the guy denied the booking and insisted we were wrong about the time and place and then refused to refund us 165 euros , back at the hotel , they also refused a refund and basically scammed us ….

    The beach front

    Stayed in August 2023

  • Reviewed: 22 August 2023

    9.0
    Almost exellent
    • Leisure trip
    • Couple
    • Premium Twin Room with Lateral Sea View with Balcony
    • Stayed 10 nights
    • Submitted via mobile

    The size of room

    Beach across the street, swiming pools, deliceous meals

    Stayed in August 2023

  • Reviewed: 14 August 2023

    9.0
    lovely overnight stay following the disappointing cancelled flight, one extra night in palma yay!
    • Leisure trip
    • Family with young children
    • Twin with Lateral Sea View with Balcony (3 Adults)
    • Stayed 1 night

    roof top swimming beautiful

    Stayed in July 2023

  • Reviewed: 14 August 2023

    9.0
    Excellent
    • Leisure trip
    • Couple
    • Twin Room with Lateral Sea View with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    No coffee making facilities in rooms

    Bright, clean hotel, Comfortable rooms. Good food, pleasant staff.

    Stayed in August 2023

  • Reviewed: 13 August 2023

    9.0
    Perfect.
    • Leisure trip
    • Couple
    • Twin Room with Lateral Sea View with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    Everything was lovely, however we opted for a partial sea view room, and the view was very minimal, next time we will upgrade to a full sea view room. We opted for a double bed and got two single beds pushed together, they moved during the day which was not helpful. These were the only two things, everything else was great.

    The location was excellent it is right beside the beach, the hotel is clean and we had the half board, breakfast and dinner and the food was great. Food to suit everyone’s needs. The pool area was fantastic and the staff were helpful. Would definitely return.

    Stayed in August 2023

Showing 1 – 25

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