Antonio Suarez, 8, 28802 Alcalá de Henares, Spain
#9 of 20 hotels in Alcalá de Henares
Guests' ChoiceBased on 153 hotel reviews
8.3Cleanliness
8.7
Comfort
8.6
Location
8.1
Facilities
8.4
Staff
8.8
Value for money
8.3
Free WiFi
8.0
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End of dialog contentReviewed: 29 May 2024
Christopher
United KingdomFood in hotel was poor
Stayed in May 2024
Reviewed: 18 March 2024
R
SpainMinor point. Would have liked the option of an extra pillow each. There were 2 pillows on the double bed and only 1 extra in the wardrobe. If we’d stayed longer than 1 night we would have asked housekeeping for another. Just would have been good to have it provided as standard.
The hotel was very good value for money in a good location. The staff were very welcoming, friendly and helpful.
Stayed in March 2024
Reviewed: 4 March 2024
Christopher
United KingdomBreakfast expensive. Staff very good, bar food not so good.
Stayed in March 2024
Reviewed: 6 February 2024
Gabriel
KenyaStaff were excellent, and in specific a staff at the reception called Ioana, she was brilliant.
Stayed in February 2024
Reviewed: 4 February 2024
Ian
United Kingdomdidn't have breakfast
Stayed in January 2024
Reviewed: 23 December 2023
Leah
United KingdomNo tea or coffee making facilities in the room
Clean, friendly staff, comfy bed. Opposite restaurants and fast food. Close to the bus stop.
Stayed in November 2023
Reviewed: 5 November 2023
Mary
IrelandAll good
Really nice staff Very comfortable bed Breakfast was good
Stayed in November 2023
Reviewed: 29 October 2023
Marian
RomaniaWhen rains it will have a smell from the bathroom
The price Is near the train station and easy to go in the city The room is comfortable, typical Ibis hotel The staff is very friendly
Stayed in October 2023
Reviewed: 11 October 2023
Julián
Colombiastaff that does check in is not friendly. would be nice if they smile, like if they really care.
the lobby is very nice. The cleaness of the room.
Stayed in September 2023
Reviewed: 10 October 2023
Arthur
United KingdomIt would be helpful to have tea and coffee-making facilities in the room. A second chair would also be useful.
The most important aspect is that it is dog-friendly and it certainly is! Although, quite rightly, not allowed in the dining area, we were allowed to take our breakfast into the reception seating area so that we could stay with our dog. The bed is huge with almost room enough to spread out sideways. The shower facilities are excellent. The TV is well placed in the centre of the wall facing the bed.
Stayed in October 2023
Reviewed: 23 August 2023
Sandra
SpainThe staff are so welcoming and friendly. There’s a good atmosphere and nothing is too much.
We’ve stayed at many Ibis hotels, this one three times. This one is definitely the best.
Stayed in August 2023
Reviewed: 3 August 2023
Raul
SpainI wish it had a small fridge. No trash cans in the room. Otherwise very nice
Hotel was modern, very clean, free parking, good value
Stayed in August 2023
Reviewed: 22 July 2023
Chris
United KingdomWe had to ask twice for the EV charger to be switched on - but that's a minor point and it was understandable as reception was very busy.
We were tired when we arrived. We parked easily in the hotel car park and connected our car to the EV charger - free charging was a major bonus. We bought very good food in the hotale that evening, slept well and had a decent breakfast next day.
Stayed in June 2023
Reviewed: 17 July 2023
Peter
Portugalbeds had wheels so moved position
modern
Stayed in July 2023
Reviewed: 16 July 2023
Sandra
SpainNothing
Comfortable, affordable and friendly
Stayed in July 2023
Reviewed: 17 June 2023
Sandra
United KingdomRoom was very warm
Good Room and Great Breakfast . Great on-site Parking
Stayed in June 2023
Reviewed: 9 June 2023
Thomas
SpainNothing
Very clean and modern room.
Stayed in April 2023
Reviewed: 5 June 2023
Jal
SwitzerlandLocation, clean, parking available. The hotel was perfect for a short stay in North Madrid.
Good value for money. It was an alternative not to get into Madrid with a car.
Stayed in May 2023
Reviewed: 5 June 2023
Christopher
United Kingdombreakfast
Stayed in May 2023
Reviewed: 4 June 2023
Suzette
South AfricaCheckin: The lady who assisted us came across as very unfriendly (no hint of a smile, not once). In addition, before I was accompanied to my room (I had more than 1 suitcase and carried other items too) by my daughter and her husband (both EU citizens) they were told/were required to present identification (their information was entered onto the IBIS system). Is this the norm how my family was treated??
Breakfast: wide food options to choose from; I thoroughly enjoyed it. I must mention a staff member Aba (not sure I heard her name correctly - she also removed trolleys with used plates, etc) - I really appreciated her friendliness and helpfulness.
Stayed in May 2023
Reviewed: 3 May 2023
Daniele
ItalyNot in the nicest part of the city City center is a bit far from the structure to walk to. Not many shop and restaurant in the nearby
Big and comfortable room Modern and nice building Easy to reach from highway Parking outside for free Very good value for money 6 min in car to Alcalá de Henares center
Stayed in May 2023
Reviewed: 24 April 2023
Sally
United Kingdomnothing
very clean
Stayed in April 2023
Reviewed: 8 April 2023
Vicky
Taiwancloset is small and in a corner of room
room is clean
Stayed in April 2023
Reviewed: 26 February 2023
Ángel
Spainprice
staff and confort
Stayed in February 2023
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