Ximenez de Enciso, 35, Old town, 41004 Seville, Spain
#22 of 204 hotels in Seville
Guests' ChoiceBased on 2191 hotel reviews
9.1Cleanliness
9.5
Comfort
9.5
Location
9.8
Facilities
9.2
Staff
9.6
Value for money
9.0
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 May 2024
Judith
United StatesThe hotel was in a perfect location to the many important sites. Rooms were comfortable and staff incredibly helpful
Stayed in May 2024
Reviewed: 28 May 2024
Jessica
United KingdomFriendly staff, comfortable bed, excellent location, walking distance to the attractions.
Stayed in May 2024
Reviewed: 27 May 2024
Robert
United KingdomNothing
Great location, within walking distance to all the attractions. Clean well equipped comfortable rooms. Nice roof terrace bar and pool.
Stayed in May 2024
Reviewed: 27 May 2024
Steven
United KingdomNothing - would definitely stay again!
Bed and pillows were amazing Great location Rooftop bar area great, lovely views Friendly staff at check in
Stayed in May 2024
Reviewed: 27 May 2024
Louise
United KingdomNothing
Location v central, staff exceptional Breakfast amazing Can’t wait to come back
Stayed in May 2024
Reviewed: 27 May 2024
Luke
United KingdomClean and friendly.
Fantastic location
Stayed in May 2024
Reviewed: 27 May 2024
Sandra
United StatesNothing
Everything!! The location was a short walk to all major sites and the hotel was super clean. The staff were so helpful and surprised us with a bottle of cava one afternoon. The weather was in the 90s F when we were there so it was very nice to walk back to the hotel for a quick rest whenever we wanted. I would book again in a sec!
Stayed in May 2024
Reviewed: 26 May 2024
Julie
United KingdomLocation clean friendly just a joy to be there
Stayed in May 2024
Reviewed: 25 May 2024
John
United StatesNada!
Very nice hotel! Super friendly & efficient staff.
Stayed in May 2024
Reviewed: 25 May 2024
Geneviève
CanadaSmall windows but you can’t change that!
Awesome service and incredible hotel and staff. Thank you for everything, fron the little snak offered at the apero and th reservation made at our restaurant. Housekeeping was perfect too.
Stayed in May 2024
Reviewed: 25 May 2024
Setu
AustraliaNone
Fantastic location , walking distance to the alcazar and Giralda tower .lots of fantastic cafes nearby .The room are spacious and cleaned daily . The rooftop bar and terrace was our favourite spot with great views and amazing service .Adrian and his team are amazing and provide great customer service
Stayed in May 2024
Reviewed: 25 May 2024
Helen
IrelandOnly bar was on the rooftop
Staff were so helpful. Location is really good for sightseeing, lovely restaurants and bars
Stayed in May 2024
Reviewed: 24 May 2024
Alison
United KingdomNothing
Outstanding customer service
Stayed in May 2024
Reviewed: 24 May 2024
James
United KingdomGood location and facilities.
Stayed in May 2024
Reviewed: 24 May 2024
Julie
United KingdomThe staff were super friendly and accommodating
Stayed in May 2024
Reviewed: 24 May 2024
Steve
United KingdomNothing.
Modern, smart, very tidy
Stayed in May 2024
Reviewed: 23 May 2024
Natalie
United KingdomThe bed was to hard
Loved the location
Stayed in May 2024
Reviewed: 22 May 2024
Tony
IrelandEverything was perfect.
Everything about this hotel was excellent. The location, the staff, the cleanliness.
Stayed in May 2024
Reviewed: 22 May 2024
John
United StatesThe location in the heart of Santa Cruz is truly special. Quiet, clean, friendly and helpful staff - it’s a great spot.
Stayed in May 2024
Reviewed: 21 May 2024
Annette
United KingdomWe liked everything but thought the pool might be a bit larger.
The hotel and the location were amazing everything was so close to the hotel and the underground parking was very helpful and lots of space
Stayed in May 2024
Reviewed: 20 May 2024
Sky
CanadaN/A
The Staff / Reception and Restaurant. Central Location to the main attractions
Stayed in May 2024
Reviewed: 20 May 2024
Yun
United StatesGreat location and friendly staff. I would definitely recommend!
Stayed in May 2024
Reviewed: 19 May 2024
Stuart
SpainHard and uncomfortable chairs in our Junior suite.
Very clean hotel in superb location. Very pleasant and helpful staff. Wonderful gesture of complimentary bottle of sparkling wine when they discovered my wife's birthday. Rather hard and uncomfortable chairs in our Junior suite that was otherwise spectacular.
Stayed in May 2024
Reviewed: 18 May 2024
Huai
United StatesLong time to drop off due to the winding one way alley.
Location is great with lots of restaurants nearby. Rooftop bar is nice. Staff are very friendly. The room is big and clean with courtyard view. Go for the regular room, and don't pay for deluxe room.
Stayed in May 2024
Stavros, Greece
Mae Sai, Thailand
San Candido, Italy
Kenichira, India
Saalbach Hinterglemm, Austria
San Zenone, Italy
Nairobi, Kenya
Bellerive, Switzerland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content