Plaza San Jaime, 5, 03501 Benidorm, Spain
#15 of 132 hotels in Benidorm
Guests' ChoiceBased on 951 hotel reviews
8.9Cleanliness
9.3
Comfort
9.3
Location
9.5
Facilities
9.0
Staff
9.4
Value for money
8.7
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 May 2024
Frances
United KingdomThe location is brilliant once you are in the hotel. Unfortunately we came by coach which can't get nearer than 8 minutes walk from the hotel because of access problems. Luckily we only had a small case each which limited the issue but if you had full size suitcases this would have been quite a struggle.
Quality rooms and high standard of cleanliness. Breakfast was amazing. Staff were super helpful. Close to beach and restaurants and shops.
Stayed in May 2024
Reviewed: 27 May 2024
Jls
United Kingdomonly one bottle of complimentary water for 3 day stay. No bar on Top floor.
RM. 305 the view was fabulous. Good size room The bed large and comfortable Coffee Machine Toiletries mainly in dispensers Hot tube on top floor. Lemon water dispenser and complementary coffee, cakes, and pastries in reception. Computer available and a small selection of second-hand books. Excellent restaurant with GF options
Stayed in May 2024
Reviewed: 26 May 2024
Les
United KingdomFirst floor was very noisy!!! Either the church bells, the early morning deliveries or the late night party people ,had it not been for this it would have got a10 out of 10,
The servicing of the rooms was probably the best I've ever stayed in, the breakfast and the situation was very good with a great view
Stayed in May 2024
Reviewed: 25 May 2024
Adrian
United KingdomParking - but the hotel were helpful finding an appropriate local option
Beautiful location. Very friendly and helpful staff. Nice comfortable stay by the sea.
Stayed in May 2024
Reviewed: 24 May 2024
Delani
South AfricaCouldn’t get through to secure parking at negotiated rates, so had to park far away in expensive location. Breakfast service is quite slow
Excellent location, modern and clean, fantastic food, best view from balcony, good coffee in room, great staff
Stayed in May 2024
Reviewed: 24 May 2024
Richard
United KingdomNothing
Position of the hotel, cleanliness, friendliness was outstanding
Stayed in May 2024
Reviewed: 23 May 2024
Roddy
United KingdomAbsolutely fantastic stay, the staff were amazing, the location stunning a great base camp for exploring. The little thing make a difference when you go away and they did the little thing really well. I'll be back for sure
Stayed in May 2024
Reviewed: 21 May 2024
Laird
United KingdomWe could not get an evening meal in the hotel restaurant because we were unaware we had to make a reservation
Modern decor, friendly staff, location and great views
Stayed in May 2024
Reviewed: 21 May 2024
Bence
HungaryEverything was perfect. I highly recommend this hotel in Benidorm.
Stayed in May 2024
Reviewed: 20 May 2024
Karern
United KingdomI liked Everything about the holiday location great weather fab
The hotel is in a great location very modern clean hotel. Breakfast was excellent cooked to order service excellent.
Stayed in May 2024
Reviewed: 17 May 2024
Gordon
United Kingdomthe car parking is a problem.Usually the staff give a ticket to get parking reduced.But if they are full with allocated parking you will get charged full price. not good.we have been caught 3 times with exces parking charges our last one was 34 euro so be carefull to prior check..
all great staff amazing food great
Stayed in May 2024
Reviewed: 17 May 2024
Nicola
United Kingdomvery clean room with comfortable bed and pillows. helpful, friendly staff. good breakfast and fab location right on the beach though you do have to walk down a fair few steps to get to the little cove beach but worth it !
Stayed in May 2024
Reviewed: 10 May 2024
Alan
United KingdomRooftop bar was not open (although I only went at lunchtime)
Breakfast view was out of this world!
Stayed in May 2024
Reviewed: 8 May 2024
Colin
United KingdomNothing
Everything
Stayed in May 2024
Reviewed: 8 May 2024
Gordon
United KingdomNothing. All was good.
Great staff. Great place. Love it.
Stayed in May 2024
Reviewed: 7 May 2024
Lynsey
United Kingdombetter tea and coffee facilities in room
Fantastic staff, great food and fabulous cocktails, we have just booked our next stay. Loved the rooftop jacuzzi even in February
Stayed in February 2024
Reviewed: 6 May 2024
James
United KingdomWe both ordered a cooked English breakfast and it was very poor. Sausages were overcooked, cold and horrid. Bacon was overcooked and cold, mushrooms were cold, eggs cold, beans fine, toast fine. The breakfast system was confusing, nobody to seat you or supply you with a menu and there were none we could see. A lovely staff member came to take our order, but without us knowing what was on offer because there were no menus, or a means to see one. After some confusion and requests for a menu the member of staff offered us a tablet with a menu on to view.
Room, cleanliness, location, view, bar, roof terrace, staff, reception snacks, coffee machine, shower, bed - all excellent. We had a lovely stay here.
Stayed in May 2024
Reviewed: 3 May 2024
Katie
United KingdomNo pool
Staff food cleanliness
Stayed in April 2024
Reviewed: 1 May 2024
Robert
United KingdomNoise
Smells, location, staff
Stayed in May 2024
Reviewed: 1 May 2024
Catherine
United KingdomNothing
Very clean good location lovely staff
Stayed in April 2024
Reviewed: 30 April 2024
Patricia
United KingdomNothing to dislike.
Great hotel with fabulous views over Benidorm. Clean comfortable room with sea views. Polite, friendly and professional staff in all areas of hotel. Lovely breakfast area with outside terrace. Breakfast was very good with generous portions. Roof terrace was amazing with lovely views over both beaches. The location was a short walk to the Benidorm "crazy" bars area but in a quiet location. No noise at night. We hope to return soon.
Stayed in April 2024
Reviewed: 30 April 2024
Barry
United KingdomFood was the best I’ve had in Benidorm as was the service .
Stayed in April 2024
Reviewed: 27 April 2024
Julie
United KingdomThe roof top terrace was so lovely but we attempted to phone for drinks to be delivered but we’re unsuccessful (the roof top bar was not open likely due to season).
The property was exceptionally clean and the staff very friendly and helpful. The food was exceptional and the location was perfect for us
Stayed in April 2024
Reviewed: 25 April 2024
Martin
United KingdomThe only downside was no swimming pool are sun beds, only chairs and a small jacuzzi
Breakfast was excellent great choice, staff very friendly and welcoming. Rooms a little on the small side although they were very clean and adequate.
Stayed in April 2024
Bangkok, Thailand
Petralia Sottana, Italy
Baku, Azerbaijan
Chiang Mai, Thailand
Baška, Croatia
Maebashi, Japan
Oneroa, New Zealand
Nauvo, Finland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content