Our stay was disgusting. It was impossible to shut the bathroom door. It was impossible to shut the shower door. The heating did NOT work. There was a large amount of mould in both the bedroom and bathroom. We have pictures to prove what we are saying is correct. IF WE DO NOT RECEIVE A FULL REFUND, WE WILL NEVER USE BOOKING .COM AGAIN. Sue and Gordon Sheppard.

Stayed in October 2023

Bathroom had lots of mould on ceiling and shower door did not seal hence floor got wet. Can only comment on our room.

Good bar nearby.

Stayed in October 2023

Stated that it was a secure carpark but the gate was not shut overnight. Musty smell throughout building. Bathroom had mould outside the shower & on the ceiling. Air con didn’t work very well.

Room was clean & bedding fresh. All the staff we came into contact with were very nice.

Stayed in September 2023

No reception on arrival and no restaurants near

Convenience

Stayed in September 2023

Cleanliness, food

Ease for road trip

Stayed in September 2023

It may be a personal preference but I was dismayed at having to use a code to get access to the code to enter the hotel and my room. Fortunately someone arrived and opened up the reception and booked us in. I may be old fashioned but I prefer interacting with people to only facing a machine.

The room was a reasonable size, the shower pretty good and the breakfast also was good.

Stayed in August 2023

Lack of places to eat

Easy to find off the motorway, plenty of secure parking. Ideal for 1 overnight stay whilst travelling.

Stayed in August 2023

location

Stayed in August 2023

Reception not manned when we arrived late afternoon. No tea making facilities in room

Shower was hot & powerfull

Stayed in July 2023

The hotel did not have 24 hours reception staff. We arrived after 23.00 and the kiosk check in was not easy to understand. The room code was not working after breakfast when we tried to return to our room.

The location was good, pretty easy to find.

Stayed in April 2023

no facilities nearby . no bar

good shower comfortable bed

Stayed in June 2023

its location in an industrial estate. complicated electronic reception when reception is not manned

not much.

Stayed in June 2023

location & parking

Stayed in May 2023

I can’t think of anything I didn’t like except the circumstances of me baking there.

Room was exceptionally clean and the breakfast was excellent. I was staying there because my wife was in the hospital just up the road. The staff could not have been kinder and more helpful. When my wife was moved to Poitiers hospital which is bigger I got a full refund on the nights I had left on my booking, even though I don’t think I was entitled to all of it. I all that wonderful service and I thank them very very much.

Stayed in March 2023

The place is very dated and rather dingy.

The bedroom was clean and the bed a good size

Stayed in February 2023

We requested a ground floor room, as pensioners we find it difficult to climb stairs with bags, and we knew they didn’t have a lift. We were allocated a room which was for disabled people in a wheelchair. It was shabby, with nail holes in walls and wallpaper scuffed. The bathroom, although suitable for wheelchair users could have been cleaner. The shower was positioned in front of window, with no blinds or curtains. The bed had been turned around to be accessible but a second person would find it difficult to get into and out of bed. We did not request a room for disabled access, only for a normal ground floor room. A disabled person would be upset and offended to be offered this room. As were we!! We did complain to the management at the time and were told they were full that night .

Stayed in January 2023

clean , easy access, secure parking

Stayed in August 2022

we had luggage on the roof of the car, we were advised to remove this as security's were a problem, so after driving for the last 11 hrs I then had to spend another 1.5 hrs un-strapping everything, and because this hotel has no lifts I had to jam it all inside the car damaging the rear door inside, of a car less than 3 weeks old. The lights in the corridor did not come on only 1 sometimes 2. Leaving you in the dark breakfast consisted of rubberized scrambled egg and greasy bacon, decent coffee though, no kettle in the room but hey you can blow 2€ on not even a full cup of coffee downstairs. After staying here i came away feeling more tired than when I arrived.

Basic as in very basic but good beds.

Stayed in August 2022

Smell of cigarettes, double room could do with 2 chairs

Value for money, good wifi signal, staff very helpful.

Stayed in August 2022

Too far away from the town

Good for sleeping, and good breakfast

Stayed in July 2022

o

good

Stayed in June 2022

Nothing

Room, breakfast, clean

Stayed in July 2022

location

just clean

Stayed in June 2022

There is basic and there is basic. It was a bed and tv but nothing else. No soap, half a toilet roll. Staff were non-existent. Bathroom door didn't close and the fan in bathroom wasn't working. Staff were non-existent so no one to raise issues with. We didn't stay for breakfast.

Stayed in June 2022

Mouldy smel in the cooridors and staircases. No lift. Room smelled like cigarette smoke, masked with a deodorant, but that did'nt help. So I had to CANCEL my stay. What I did not like was that, after several attempts of Booking to ask the hotel to refund me in spite, the Hotel ment that I accepted the room by entering it. I decline that, and I did not accept the room. But there was no one to tell to or to call. After these attempts in vain from Booking, I wrote the whole story to the Hotel myself. but up to now I got no answer.

What I liked was that I could make a reservation with Booking for another Chatellerault Hotel. B&B Hotel Chatellerault was NOT accepted, but no refund of my money. From Booking I got a goodwill gesture, they did put a (small) amount in my wallet.

Stayed in May 2022