Service slow.

Historical aspect.

Stayed in May 2024

The breakfast could have been better. The American pancakes were cold and hard, and for the price I expect a bit more fresh. Carpets were tired and corridors could do with antics of paint. Spa is nice, but sauna is inexplicably upstairs and locked.

Very friendly and helpful staff. Beautiful building, lovely art and comfy bed.

Stayed in April 2024

The bathrooms let the rooms down they are very old and could do with updating. Maybe a website order service for room service would be a good idea for those of us lacking in language culture.

The rooms were absolutely stunning. The building itself is a pure work of art. The room was spacious and clean. The male staff at the hotel are extremely helpful and cannot do enough for you. The women on the other hand were not so much, but I did find the language barrier very hard as much my fault as I find French a very hard language.

Stayed in April 2024

No lift to our room.

The Ambience, Art and Atmosphere.

Stayed in April 2024

Scrambled eggs at breakfast were disappointing.. The spa was nothing special. This hotel did not offer value for money - €300+ per night! I felt I was ripped off.

Room was comfortable but not a huge room. Breakfast was adequate but the biggest disappointment was the 'Spa'. A small pool and a steam room. That was all. Good massage though.

Stayed in April 2024

Breakfast too expensive

Lovely historical hotel, close to old city, with spacious rooms, comfy beds, helpful staff and a great pool.

Stayed in April 2024

The bathroom fixtures. needed upgrading. The spa area was nice but I would have preferred more space to relax around the pool.

Staff were lovely, the atmosphere of the bar and piano area was lovely too.

Stayed in December 2023

Nil

The way they have adapted an old building into a luxury retreat whilst keeping the old feel

Stayed in December 2023

Very slow service from bar staff

Beautiful building, great location and facilities

Stayed in December 2023

They wouldn’t reduce room to single occupancy rate when one of our friends cancelled. Pool wasn’t as nice as in the photos

Good location and comfortable rooms

Stayed in December 2023

Room lighting a little too subdued. Bathroom & Toilet at opposite end of room which meant quite a trek to wash hands especially during the night. Very tastefully converted 17th century chapel forms the centerpiece of the hotel.

Stayed in December 2023

Part of the hotel is in need of repair and upgrade. Some of the facilities (like the tea and coffee or the hair dryer) are not of the standards usually found in hotel of the Hermitage’s standard.

The hotel is located a short walk away from the centre of Lille. The lobby is beautifully decorated. Nice bathrobes and slippers in the room. Comfortable bed and ample storage.

Stayed in December 2023

Very beautiful hotel close to the city centre. Staff was incredibly kind and helpful. Excellent breakfast too!

Stayed in November 2023

Very good breakfast and convenient location

Stayed in November 2023

The brasserie lighting was very bright in half of the area, think it’s mainly used for breakfasts but for dining at night too bright. Everything else was good

Lovely comfortable room, nice bathroom with large bath, nice bar and socialising area. The main restaurant was closed so we ate in the Brasserie, good food , excellent breakfast. Nice friendly helpful staff throughout.

Stayed in November 2023

Parking facilities

Room

Stayed in November 2023

The bed fall apart in the middle of the night and the cleaning staffs didn’t sort it out. The lighting is dim, and the soundproof is bad but considering it’s refurbished from monastery it is understandable. The bathroom and toilet are located in different directions and there is no sink next to the toilet so you have to walk all the way to the bathroom to clean your hand. The masseurs for couple massage are not experienced enough as they were weak to put on the right pressure for both of us. The extra pillow and blanket kept putting back on despite it is clearly we put that away. After we left a note we don’t want it back on the bed, they didn’t take away the pillows but leave it where it was which I haven’t experienced it in any 5star hotels. There is a small table looks like something from ikea just to put there for the purpose of potential room breakfast.

The overall decoration of the hotel is novel and staffs are friendly. The room is big compared to other hotels in France.

Stayed in November 2023

The mattress is a little soft

The modern room and hotel set in a historical site so well located within walking distance to attractions and restaurants. The swimming pool, steam room and spacious hotel lobby with live piano music are lovely places to spend free time relaxing.

Stayed in November 2023

Not a great location. Far from center and restaurants.

Beautiful historical property with great character.

Stayed in September 2023

We did not think that the hotel warranted a 5 star rating. The breakfast was underwhelming and the choice of available food was clearly not worthy of such a positive rating. We also found the pillows to be like jelly - very soft and not firm, perhaps that's just normal though. Finally, and possibly more importantly, we were concerned that late on, one afternoon, one of two men walked straight into the room and as soon as I confronted them, one said sorry and they both disappeared up the corridor. They were both dressed casually and as though they were both about to leave the building. I phoned reception who said they would investigate. When reception phoned back, they said that they were members of staff & that they should have knocked on the door first. However, there was no explanation as to why they had attempted to walk straight into a guest room and we were left feeling that they were both opportunists.

The bedroom & bathroom were fine, and the pool was nice to be able to use after a long day walking & sightseeing.

Stayed in October 2023

A bit dirty in places and the breakfast was average in terms of variety and quality. Our room was very dark with no central light.

Old world charm and stylish. I enjoyed the pool and the steam room. Service was helpful and friendly.

Stayed in October 2023

The staff were extremely friendly and helpful.

Stayed in October 2023

Some staff were standoffish and didn’t make you feel welcome

Nice hotel

Stayed in October 2023

Being charged 7 euros for a small glass of milk to have a cup of tea in my room. Also, workmen were doing renovation work in the corridor on the landing where our room was located on the final morning of our stay..

Room was very nice. Facilities were excellent, especially pool and sauna. The staff were very pleasant and helpful. The hotel was full of history which we enjoyed as well as the church.

Stayed in September 2023