The rooms were very nice and clean, the hotel is in the center of Lille. We did not have the breakfast.

Stayed in May 2024

the open toilet with shower, no door. A lot of stairs. We have been on the 3e floor.

Location, staff, it was my second time at this hotel

Stayed in May 2024

Nice breakfast Various choices Opening times are really nice

Stayed in May 2024

No lift but the hotel does not have the space to put in a lift.

Everything except it doesn’t have a lift up to the rooms. We were on the fourth floor. Location excellent.

Stayed in May 2024

Prepayment asked. Why if booking gave creditcard and reserved $?

Perfect location

Stayed in March 2024

Central location, friendly staff.

Stayed in February 2024

All

Stayed in January 2024

Shower

Location perfect.

Stayed in December 2023

There were two staff that took around 10 minutes to check someone in while we were waiting to check out. It took faaaar to long and it didn’t need two people. They didn’t address us at any point in that time so we felt a bit forgotten unfortunately.

Very clean and very accessible

Stayed in November 2023

No elevator and some elements in the bathroom looked worn down

The location and the friendly staff

Stayed in December 2023

The stairs! It needs more prominence that this place does not have a lift, thankfully we were on the 1st floor, but still two floors up! Room was small, nowhere to put your folded clothes, a kettle would have been nice

Fantastic location for the city centre and for the Christmas markets. Staff were really pleasant and helpful. Breakfast small but great choices.

Stayed in December 2023

The room was very small, but we were warned about this before so it was acceptable. The only criticism was the room needed a good clean as it was very dusty.

The location was on a quiet pedestrian street, in the centre if the city. The staff were very friendly, and gave us all the information needed for our stay. The breakfast was good, with a good selection.

Stayed in December 2023

Towels were clean but a little old. Bathroom could use an extra lamp above the shower. Coat hangers are present but no place to hang them.

The hotel is very centrally located. Friendly staff. Delicious breakfast. Comfortable bed.

Stayed in October 2023

No lift in hotel and rooms could have a place to store you luggage more choice of tea/coffee in room only 2 pods available .

Room on 2nd floor at rear of hotel very quiet . Coffee available in room as was free coffee downstairs in reception area . Staff always on hand to help . We arrived early allowed to leave our luggage and this was taken to our room when room was ready 10/10 for the staff.

Stayed in October 2023

Great central location, very friendly staff and an extremely comfy bed.

Stayed in October 2023

Whilst we were there for the rugby world cup (and the higher cost is in some way justifiable) , the cost was higher than other cities around France where i'd been to other matches.

Lovely staff, great location, clean - ideal!

Stayed in October 2023

Business trip was meant to be paid from the company card through booking.com, but they didn't take the payment so had to pay with the personal card. More information: Went there for a business trip, my company booked the hotel with the booking website. They have placed the company debit card to pay for the trip. Everything was good, I would suggest the stay to anyone. However, at the checkout (!) not at the check-in (and I stayed there for 4 or 5 nights!) the receptionist has stung me with "your room isn't paid for". So I had to pay with my personal debit card because I was too late for train. The receptionist was also rather rude about it "we don't take pre-payments", I said "can you at least E-Mail me the invoice?", to which she said "I will print it". Honestly ridiculous and costed my company 200-some Euros in tax returns. If you're looking for a hotel that has decent operations, steer clear.

Stayed in October 2023

Great little touches in the room

Stayed in September 2023

The payment process was odd. I was charged ahead of time, then refunded. Then charged at the hotel but paid more than the price quoted on booking.com? (Not a lot more, but still odd).

The hotel and room were both lovely, and the staff were helpful and cheerful. The bed was nice and comfy and the shower cubicle was nice and big. The location is great, right in the middle of the city.

Stayed in October 2023

Only drink tea so would have liked a kettle but we bought one and left it there so hopefully our next visit we can use it x

Location friendly staff comfortable bed absolutely loved our stay here.

Stayed in August 2023

Having to drag the luggage all the way up to the third floor was a downer especially after travelling all day. A lack of elevator was only revealed after booking. The room was okay but could have been a bit cleaner, especially the bathroom! Coffee machine in the room did not work.

Great location near the city center and the train station. Very friendly staff.

Stayed in August 2023

I would add a towel handler close to the sink, plus I would advise guests of the presence of mosquitoes in summer: a protection on windows would be much appreciated.

Optimal and central position, room with dicreet space, clean room, nice and available staff. I liked the style of the hotel and I appreciated that the forniture is new.

Stayed in July 2023

No lift. Very tiny room. Coffee machine didn’t work. No uk or us tv channels.

Small but clean and good breakfast. Excellent central location. Receptionist was friendly and helpful.

Stayed in July 2023

To carry my bag up using staircase. Also the downlight at the basin was not working well.

The room and the bed.

Stayed in July 2023