Great location, wonderfully kind staff who were so helpful and amazing!

Stayed in May 2024

Ask customers what they want for breakfast rather than bringing everything as too much food was left over.

Great breakfast.

Stayed in April 2024

Great location, right in the heart of Old Chania Town

Stayed in April 2024

The breakfast wasn’t great and nothing to rave about!

The interior design of the Wooden room. Extremely helpful and friendly staff. Location was excellent.

Stayed in December 2023

Nothing, We loved everything

Master Suite with private Rooftop garden, Sea views & Spa bath.. Was The Ultimate Romantic chillout experience! Absolutely wonderful, Loved everything and well worth the money for the fabulous experience we had. The hotel went the extra effort of making it super special for our anniversary of which made the already wonderful experience of such a quality hotel into something even more special. See photos 📸

Stayed in November 2023

Nothing.

Best place to stay

Stayed in October 2023

Wasn't anything I didn't like - but can be difficult getting luggage to property if you are not ambulatory - ask hotel for help entry luggage

Great location , great staff , beautiful view , beautiful room

Stayed in October 2023

Parking lot probably due to the location of hotel at the historic place and port, which can not accomodate parking lots… I had to use the public parking lot through stairs… However it is quite near and not so uncomfortable.

Best location to enjoy the Venezian Port and hot places. Excellent room condition and kind staff !!!

Stayed in September 2023

The team was super responsive but the hot tub on our patio, was hot as requested but really needed better instructions and a cover to keep the heat in and the bird droppings out. I'm sure they will resolve this easily.

Ambassadors is a stunning boutique hotel with incredible location and views of the Chania harbor and lighthouse. In the middle of it all, but just off the fray of the busy central harbour, we walked everywhere in literally minutes. Waking up each morning and seeing the port was spectacularly beautiful. The rooms were generous, modern and designed with such care and style - taking the rustic warm of the original building and giving it every modern convenience. One of my favorite hotel stays of all time. The team was super responsive and they were fabulous at getting us just the most exceptional dining reservations and a fabulous private hire boat guide to explore Balos Beach, who ended up spearfishing for our lunch and giving us the most extraordinary experience. Also not to be forgotten, the breakfast was wonderful in the harbor area just below the hotel.

Stayed in September 2023

Phenomenal location and view. Upgraded us to have a balcony. Buffet breakfast was great and the staff were so accomodating and friendly.

Stayed in September 2023

The hotel was great the staff were nice I would book it again

Stayed in September 2023

Great location in the heart of the Port. Spacious room and great service!

Stayed in August 2023

It has best location! The room view was perfect! Cleanliness 10/10! Very comfortable and beautiful! Also breakfast was really nice!

Stayed in August 2023

We reached the hotel at 1 am no guardian to help in the luggage. Even when we Check out Maria was kind enough to help us with our luggages since the guardian was not available. The problem with hotel that no car can reach the lobby of the hotel. I believe the hotel shall inform the client on website that they can arrange a taxi for their guests that can help them reach the hotel in a friendly way. Because we got a taxi that is not familiar with the hotel he dropped us on a road far and we had to go downstairs to the hotel by stairs with luggage’s 🥲.

We like the most the positive and professional attitude of the staff especially Maria. She was so helpful, always smiling and ready to go the extra mile to ensure that we r happy The room are very spacious and clean Good location. The scenery from the room is lovely

Stayed in August 2023

Everything , the rooms and room design the perfect location and the friendly staff

Stayed in August 2023

I absolutely loved this property! One thing to be aware of is that there are a lot of steps here. They do have a very small elevator shaft in case you need to bring up luggage but otherwise you will be walking very steep steps up to your room.

This quaint boutique hotel was perfect for my family and me when traveling to Chania. It is located on the water with beautiful views just a short walk to Old Town. Lots of great restaurants and bars nearby to enjoy. The staff was so accommodating and friendly. They gave us beach recommendations, helped arrange transportation for us to get there, and let us borrow beach towels. They truly went above and beyond to make our stay memorable and comfortable. We only had a couple of nights here but we wish we could have stayed longer. The rooms are beautiful designed and decorated, the beds are extremely comfortable, and the robes!! The robes are the absolute best. So comfy to lounge in after a long day of walking.

Stayed in July 2023

Breakfast was wonderful. The staff was lovely and there were excellent choices

Stayed in July 2023

No parking. But it was fine to me as I managed to find a parking spot nearby.

They upgraded my booking and kept the price. Lovely staff and the location is very nice if you want to visit the old and charming city of Chania.

Stayed in June 2023

beautiful hotel, we got upgraded in the Master Suite and we loved the view & the jacuzzi!!! Very clean room and helpful staff

Stayed in June 2023

There isn’t much not to like. The property is in the heart of it all, therefore there’s noise at night. There’s also a lot of stairs to get to the top floor, the lift is primarily used for luggage.

The location was perfect. The room was charming, we stayed in the Metal room.

Stayed in June 2023

NA

location is very convenient and front rooms have a balcony with full view of the harbor

Stayed in June 2023

nothing

everything perfect

Stayed in May 2023

Wish there was bell boy service specially since it's in a car free zone but the staff was very helpful.

Location, people, rooms, views. Everything.

Stayed in December 2022

Beds were not comfortable, no coffee machine

Location, friendly staff

Stayed in December 2022