Although the bathroom was modern and attractive, the design of the shower/toilet door was not very efficient. The rain shower was great but we couldn’t use it otherwise the bathroom would flood. The bed/pillow combination was uncomfortable. The breakfast room had a covered outdoor space where guests could smoke and this wafted into the breakfast room itself, making it unpleasant for non-smoking guests. The front entrance had a ramp with a rail, but the rail was broken and loose, and my husband almost fell when using it. We notified reception and they made an attempt to fix it but the job needs to be completed properly.

Great location - walking distance from the old town points of interest and from the harbour. 10-15 min drive to the airport. Our room was spacious and modern, and although it faced the front of the hotel, it was quiet. There are many restaurants walking distance from the hotel. Breakfast was very good. Most staff were friendly and helpful. Car parking across the road in a covered garage for €8/day.

Stayed in May 2024

Our inside door handle was falling off. The shower had no walls, water went everywhere.

Great location, staff were very helpful & the evening desk receptionist was very professional and friendly, good breakfast.

Stayed in May 2024

No parking available only with payment

The room was comfortable with very fancy electric appliances. Very close to the city with excellent breakfast.

Stayed in May 2024

Noise from the corridor

Comfortable room, balkony, comfortable bathroom, high quality toiletires, tea + coffee facilities, minibar, safe. Near city center and all interesting sites but quiet location. Very good breakfast. Nice gestures at the reception (water, chocolates). Polite and helpful staff.

Stayed in May 2024

Everything was top notch and we have zero complaints. Whenever we make a return trip to Crete we will come back!

This was the best hotel we stayed in during our 2 week trip to Greece and we should have stayed more than one night here. Totally unexpected. Fabulous breakfast, modern rooms and sophisticated decor, good location with a parking garage across the street (take care on the narrow road!). But the best part of our stay was meeting the staff who made us feel special -- especially George at the front desk and the woman who was working at the bar (I'm sorry we never got her name).

Stayed in April 2024

the elevator can be a little slow, but this is a very minor observation. We gave back our rental car which was a good move although there is a paid parking structure across the narrow lane.

We only stayed one night at the Dom but found the experience to be very good. The staff were friendly and helpful. The location is great for exploring Heraklion and convenient to the ferry terminal for early morning departures. The room was quiet, very comfortable and clean, well laid out, space for suitcases, with a generous window. The overall room decor is a bit corporate. The bathroom as also clean and well laid out with nice shower, water pressure, and temperature. The breakfast area is nice with a lot of food options, which is very much appreciated - we were in a rush so did not get to sample or linger as we would have liked. I would definitely stay here again.

Stayed in April 2024

No complaints

Friendly helpful staff, clean well kept hotel. Room was great balcony was a bonus close to square. Loved it

Stayed in April 2024

Nothing, it was great!

The room was lovely and the terrace was gorgeous and private.

Stayed in May 2024

Amazing location, super convenient for a short weekend

Stayed in April 2024

The two male receptionist

Very clean, good area, awesome breakfast. The female receptionist was amazing. The two men receptionists were not as friendly. All and all a good stay.

Stayed in May 2024

Great location so accessible. Made it very easy for me as a solo traveller to get around as most things were within walking distance. The breakfast was good and pleasant. The staff were all very friendly and helpful with their recommendations. Overall great stay.

Stayed in April 2024

No complaints. Everything was great!

The staff was amazing! Everyone was gracious and helpful. George helped us with local dinner recommendations and reservations, as well as navigating the sites in the local pedestrian zone. Additionally, George and desk staff ensured we had breakfast with our early morning departure. The morning staff even had our car ordered ready for departure. A 24-hour Carpark is next to hotel with reasonable pricing and valet access. There is one daily fee with no limit to access. Hotel is next to pedestrian zone with access to famous sites, dining, and shopping. Rooms were spacious, very comfortable, modern, and well equipped. Traditional Greek breakfast served was great with a variety of options for dietary preferences. Recommend this hotel. It was a great find and made our stay enjoyable while touring Crete.

Stayed in May 2024

great quiet location in the centre of the old Town. Very friendly and helpful staff. Great breakfast. lots of cholce

Stayed in April 2024

no thing

very clean excellent location v good breakfast

Stayed in April 2024

The rom had a closed door in to the room next to ours and we could hear people talking in the room…. I prefer a door between the bathroom and the room.

Nice hotel with a fantastic location. Easy to park the car in the parking opposite the hotel. Nice staff.

Stayed in April 2024

That I didn't stay longer.

Very nice hotel. Very good breakfast to start the day. Just a block from everything, the downtown area, the harbor, and the museums, and bazaar market. Staff treated me like family, telling me on a map where to go, what to see, and where to eat.

Stayed in January 2024

First contact staff person was a little brusque and officious, but the others were all friendly. Street level room was noisy; we had requested a quiet room. I'm pretty sure there were better choices available. That said, it wasn't the end of the world.

Very convenient overnight parking right next door at the Central Parking garage. Good breakfast with variety of flavors and choices.

Stayed in April 2024

Massage available

Breakfast was outstanding.

Stayed in March 2024

Great location, very modern room, easy check-in, relaxed atmospher, good variety at breakfast and car park opposite of hotel for which you can get a discount voucher at hotel reception.

Stayed in March 2024

This is our favourite hotel for an overnight stay in Heraklion. Right in the centre of the city, perfect location. Reasonably priced, parking a short distance away. Excellent staff, great service.

Stayed in February 2024

The breakfast was not too amazing but everything else was amazing. The facilities were very good I don’t have much negative things to say about the place

The room was bigger than I had expected. It was beautiful and the hotel was walking distance to the town centre and all tourist attractions. The staff were super nice

Stayed in January 2024

nothing

The jacuzzi in the suite was great! We also got complementary wine in the first night. Staff was so friendly and because it was christmas period, there were free traditional sweets every day.

Stayed in December 2023

The location was convenient to everything we wanted to do in Heraklion, the service was excellent, the breakfast buffet generous and delicious, and the room clean and comfortable.

Stayed in January 2024

We wanted a nice breakfast before we left and all the pastries were very cold.

Very clean and modern

Stayed in December 2023