Great breakfast and service excellence gym and pool.

Stayed in May 2024

The staff was very friendly! Room was clean and comfortable.

Stayed in May 2024

🤔 the only thing is the laundry needs a payment system instead of paying them later, they put a paper that I don't have efficient money in app or something.

I liked the room, the receptionist was good and offered some deals that I never used at all. Didn't try the facilities because I was outside until night time.

Stayed in April 2024

Access from the parking lot to the hotel is not the best, although it's still okay.

Clean & well maintained room & facilities. Almost like brand new. The location is excellent, in the heart of Surabaya. minutes away from business & shopping area. Plenty good food nearby, Everything was just perfect

Stayed in April 2024

Towel is dirty

Stayed in March 2024

Incredible staff, great attention to detail.

Stayed in March 2024

Very friendly staff. The room was nice and had a good view.

Stayed in March 2024

Nothing really.

The Hotel is really nice and clean, There is like security check upon entrance so you know it is safe. Check in was fast. I was a little under the weather when I reached the Hotel and did request for like plain porridge which I think they don't usually serve. Staff still managed to cater to my request which I really do appreciate. Room was huge, and all their facilities is really clean. There is actually many attractions and eatery near by the hotel, like walking distance. Overall a really nice hotel at a very affordable rate.

Stayed in January 2024

The rooftop bar!! My partner and I thought it would be lovely to sit up there and have a nice quiet drink and something to eat. We had planned to go there often however due to the smoke in the room it was almost impossible to breath. I understand that in Indonesia smoking is still allowed indoors, however, if you allow smoking, you must ensure adequate ventilation. After only 15 minutes, my eyes were watering and my throat was sore from the smoke. We actually didn't even finish our food. It should have been a lovely place to sit and enjoy but instead it was terrible due to the smoke. I also think that there should be no smoking in the breakfast area either. I know the smokers were in a separate room, but the smell of smoke was still quite noticeable throughout the restaurant.

Breakfast was excellent, the staff were all very helpful. The room was spacious and well appointed. The location in the center of Surabaya was extremely convenient. The pool was a lovely place to relax and the gym was good for a casual workout.

Stayed in March 2024

We wished there were more tourist information visible about the area and places to visit.

We enjoyed the variety within the hotel and Cloud 22.

Stayed in February 2024

Nice modern room, delightful staff, and affordable price.

Stayed in December 2023

Would be nice if they also have jacuzzi

Location, staff hospitality, good variety of breakfast, nice lobby

Stayed in January 2024

Nothing

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Stayed in January 2024

Nothing. All good

In the center of Surabaya Business and Entertainment area and yet quite place. Sound proof from noise

Stayed in January 2024

1. Nothing to fault really, but to be picky, you can hear noises of children screaming from the other room. But no biggie.

1. The professionalism of the staff from the security, front desk, house keeping, The Koffee and those who managed the shuttle service to Tunjungan Plaza. 2. Location, in the heart of the lively of Tunjungan Street (perfect for Saturday night), an experience to try! Easy walk to TP (though shuttle is available). Grab, Taxi are also easily available. 3. The whatsapp communication with the hotel for anything! 4. the shuttle service to Tunjungan Plaza from the hotel 5. gotta love the cookies! 6. The TV channels, good iron and board, wifi 7. Spacious comfortable room!

Stayed in January 2024

NIL

We did our check-in at the executive lounge desk and was served by the friendly Asrori while waiting for our room to be ready. Both rooms were excellent, spacious and had such good facilities/ amenities.

Stayed in December 2023

NIL

Good choice of breakfast, room are comfortable, and their staff are very friendly to requests.

Stayed in December 2023

Nothing

Near mall, and easy to go from hotel to anywhere public places.

Stayed in December 2023

Nothing at all.actually.

Good hospitality. Made mine and my family stay an unforgettable experience. Big thanks to the great and friendly dedicated staffs that had ensured in making our stay as comfortable, safe and enjoyable as possible. Convenient location, walking distance to the huge Tunjungan Mall, food joints and shopping for souveniors. The stretch along Tunjungan St also comes alive during the night with arrays of decorated street lightings.

Stayed in December 2023

we stayed for about 6days… not sure if the pillowcases & bedsheets were changed at least once in two days…? otherwise all else are good 😊

All the staff were very helpful & polite.. the toiletries are of high quality 👍🏼 the housekeeping boys were very helpful 👍🏼👍🏼 the sales team were very attentive too.. always checking via whatsapp 👍🏼👍🏼

Stayed in November 2023

Huge selection for buffet breakfast.

Stayed in November 2023

The Air condition in our room wasn’t cold, but the engineer fixed it

Good location, good service, good facilities

Stayed in October 2023

The traffic was pretty bad outside the hotel especially during peak hours but isn't that an issue everywhere else in Indonesia :). Other than this, nothing truly could spoil the amazing experience.

Amazing property and great F&B selection as well. The staff came up with a birthday surprise for my daughter and it made the experience all the more amazing. The breakfast at Makan Kitchen covers almost every palate and it was so delicious that we had to get our dinner there as well on one of our nights. Truly an amazing experience. The only sore point was traffic was pretty bad but everything else was nearby thus walking is a great option.

Stayed in November 2023

Great breakfast, we like it very much, but no time to enjoy. polite and helpful staffs. Good and marvelous!

Stayed in October 2023