Jl. Kayon No.4-10, Embong Kaliasin, Genteng, Genteng, 60271 Surabaya, Indonesia
#16 of 163 hotels in Surabaya
Guests' ChoiceBased on 54 hotel reviews
8.7Cleanliness
9.0
Comfort
9.0
Location
9.0
Facilities
8.8
Staff
9.2
Value for money
8.9
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 29 March 2024
Rita
IndonesiaNorhing
Everything, location, facilities, food, room
Stayed in March 2024
Reviewed: 2 March 2024
Mohd
MalaysiaNo.
The breakfast is good. The location is quite far from my event in Grand City Convex.
Stayed in March 2024
Reviewed: 31 December 2023
Rezha
Indonesiaclean, good staff, breakfast menu kids friendly.
Stayed in December 2023
Reviewed: 21 December 2023
Mohamad
SingaporeThe hotel area was quite away from eateries not like Tunjungan Area and the toilet got choked on our last day of stay.
The Junior Suite room was huge, equipped with an expresso machine, netflix, good wifi connection.
Stayed in December 2023
Reviewed: 21 October 2023
Dongpheng
SingaporeCentral
Stayed in October 2023
Reviewed: 25 August 2023
Jérôme
BelgiumSwimming pool was covered and water was cold. Big problem to enjoy the water, quite disappointed by that. Especially since it looked like a big garage where you could see the black pipes on top.
Nice place, nice jacuzzi, amazing rooms, great breakfast, everything went really well
Stayed in August 2023
Reviewed: 19 August 2023
Ana
SpainEverything was perfect!
Stayed in August 2023
Reviewed: 20 June 2023
Ramlan
MalaysiaThe bathroom can be bigger and cleaner.
The staff were so friendly and accommodating.
Stayed in June 2023
Reviewed: 7 June 2023
Johanna
GermanyToo high temperature at the gym. Some of the interior looked a bit used.
Stylish interior, the most comfortable bed, great breakfast and a really cool bar on the 21st floor with good food, drinks and live music.
Stayed in June 2023
Reviewed: 6 June 2023
David
United KingdomSuperb hotel very much enjoyed our stay.
Stayed in May 2023
Reviewed: 15 May 2023
Frans
IndonesiaNone
Room spacious and breakfast excellent
Stayed in May 2023
Reviewed: 19 March 2023
Faisal
IndonesiaNothing
Very good
Stayed in March 2023
Reviewed: 1 January 2023
Hadi
Brunei Darussalama bit slow room services
Breakfast was good and staff were very friendly
Stayed in December 2022
Reviewed: 8 July 2022
Qoriatul
IndonesiaThe location is great, Breakfast various enough with Indomie as favorite choice meals by people I guess
Stayed in July 2022
Reviewed: 30 March 2022
Aryanie
IndonesiaAir conditioner was noisy.
Big selection of breakfast, helpful staff, new, spacious, well maintained rooms. The hotel overall felt spacious.
Stayed in March 2022
Reviewed: 17 January 2022
Harimurti
Indonesianice resto
Stayed in January 2022
Reviewed: 4 November 2021
Rita
Indonesia-
My favorite breakfast in Grand Dafam is their croissant, crunchy outside, so soft inside and many varieties for breakfast
Stayed in November 2021
Reviewed: 3 September 2021
Ken
IndonesiaBig bathtub, big tv, many pillows, sofa , cool temp
Stayed in September 2021
Reviewed: 19 June 2021
Vijay
IndonesiaMain entrance is not too good
Breakfast was really good
Stayed in June 2021
Reviewed: 12 June 2021
Vijay
IndonesiaEntrance and to reach hotel way is not too good
Every thing was good, Rooms are beautiful and view is fabulous
Stayed in June 2021
Reviewed: 30 December 2023
Zsolt
Romania1. During my stay I needed to ask for the sheets to change two times. They were dirty after fresh change. 2. On the days of 24-25-26 the breakfast was not organized. I needed to wait 40 minutes on each of these days. Even Tho there were spaces inside. Total chaos in organization of the breakfast, no info in advance. 3. Unresponsive management. The problem of the sheets were reported at reception but not even the smallest response from the manager. I will surely not recommend anybody staying at this hotel. 4. The AC super loud. if you turn it on, you can't sleep.
The variety of choices at the breakfasts, internet speed, supplies provided (shower gel, small snack) and smell of the hotel.
Stayed in December 2023
Reviewed: 28 May 2023
Teo
Singaporetoilet is rather small
new and clean
Stayed in May 2023
Reviewed: 6 October 2022
Chen
SingaporeDrinking water is not free. Airport shuttle need to pay.
Breakfast is nice.
Stayed in September 2022
Reviewed: 4 May 2024
José
PortugalThere are no comments available for this review
Stayed in May 2024
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content