Jalan Gayung Kebon Sari No. 30, Gayungan, 60235 Surabaya, Indonesia
#26 of 163 hotels in Surabaya
Guests' ChoiceBased on 66 hotel reviews
8.3Cleanliness
8.6
Comfort
8.6
Location
8.5
Facilities
8.4
Staff
8.8
Value for money
8.6
Free WiFi
8.5
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Showing 1 – 25
Reviewed: 30 May 2024
Moritz
GermanyDon't go there for weightlifting in the gym.
Very helpful staff. Thanks!
Stayed in May 2024
Reviewed: 7 March 2024
Busman71
AustraliaAs I started, it is a 3 star hotel. I would like to see the bathroom given a little attention. The tiles need cleaning, and grout needs reapplying.
Please remember this hotel only has 3 stars in the rating, though! It is clean and comfortable, and the breakfast has quality food. The gem in the crown of PrimeBiz Surabaya is the customer service. The team is warm and friendly and second to no one.
Stayed in March 2024
Reviewed: 13 October 2023
Eng
MalaysiaGenerous spacious room with comfortable bed, which is also clean and quiet. To me the breakfast buffet is adequate where one just couldn’t ask for more.
Stayed in October 2023
Reviewed: 7 September 2023
Reza
IndonesiaOutdated furniture. No swimming pool
Nice 42"+ Flat Screen. Good sized, smoking room! And bathroom. Need a bit of rejuvenation though. On some furniture. Nice long table for working on your laptop Too bad no swimming pool.
Stayed in September 2023
Reviewed: 20 August 2023
Ricardus
IndonesiaThey did not provide us the original booked non-smoking triple room, we had to argue to get a non smoking room. They finally provided us a non-smoking double room and added an extra bed which made the spacing very tight. This should have been an ok hotel if everything went smoothly. Location was off of the toll way with no direct access and must drive around through narrow roads..
They have a triple room (which we were not provided despite booked for it)
Stayed in August 2023
Reviewed: 8 August 2023
Dini
BelgiumThin wall so you can hear the noise next door (room 602),no hair dryer.
Friendly staff,good food,good price,comfort beds,enough space in the room and good location.
Stayed in August 2023
Reviewed: 10 July 2023
Khalil
IraqThe type of catell
Room size
Stayed in July 2023
Reviewed: 23 December 2022
Rikas
IndonesiaWe booked a room for 3 people but unfortunately the only room available is on the smoking floor. The cigarette smell is very distinctive and we have to spray the room in order to remove the smell. I think the reception staffs can absolutely improve their greeting skill and friendly smile for customers. Parking for cars were a bit tight.
The hotel was located next to convenience store, a few local restaurants and a decent cafe to choose. The room was large enough for the 3 of us staying. Bathroom cleanliness was decent. Price range was affordable.
Stayed in October 2022
Reviewed: 10 October 2022
Shiela
United KingdomThe shower head is very bad looking shabby and needs replacing. so the water didnt come out full The toilet clean but prefer the easy button to press to flush like most hotel I have been. The hotel didnt have non -smoking room for trple but they did what they can for us to have an extra bed without charge. But we had booked a triple room and the picture was very nice. only we didnt get what it looks on the picture .
The desk in the room. the smell in the whole hotel and the room is really nice. its so relaxing. The toilet in the lobby is very nice,ciean, big size. There is like a cafe or more like a restaurant in the lobby. Very nice staffs.
Stayed in October 2022
Reviewed: 17 June 2022
David
Indonesiathe spacious room, cleanliness, wonderful option of breakfast
Stayed in June 2022
Reviewed: 22 May 2022
Ira
IndonesiaI booked for 2 nights for 1 room with 3 beds on a non-smoking floor, but the first night we did not get that room, but only on smoking-floor. Fortunately, the 2nd night they moved us to non-smoking floor
The room was clean, the shower was the best , breakfast was also good. The hotel should keep it up, hopefully the situation due to pandemi will be better for all of us.
Stayed in May 2022
Reviewed: 7 May 2022
Fransisca
IndonesiaThe blanket is so dirty and the worst breakfast.. all is empty coz a lot of guest..
Room and bathroom clean and good air conditioner.
Stayed in May 2022
Reviewed: 30 April 2022
Lucky
IndonesiaClean room friendly staffs
Stayed in April 2022
Reviewed: 11 February 2022
Suhartojo
IndonesiaWeak running shower water
Big room ( but too empty)
Stayed in February 2022
Reviewed: 23 January 2022
Syayan
IndonesiaGot smoking room last time. Clean but still smelly.
Minimalist, but everything works okay. Good value for transit.
Stayed in January 2022
Reviewed: 9 January 2022
Suprayogi
IndonesiaThe room is old but the staff are great at maintaining them especially the bath room as clean as possible, 10/10 for the bath room. Breakfast is standard but again the presentation, preparation and health protocol arranged by the staff made the breakfast experience is delightful.
Stayed in December 2021
Reviewed: 25 December 2021
Rikuang
Indonesiahot water doesn't work
nice location
Stayed in December 2021
Reviewed: 10 November 2021
Ira
IndonesiaMenu Breakfast Kurang Bervariasi
Stayed in November 2021
Reviewed: 9 November 2021
Lina
Indonesiaroom is spacious, clean and nice. Value for money
Stayed in November 2021
Reviewed: 15 January 2024
Mahdisa
AustraliaI did not like the fact that the management used words such as triple superior rooms however he was avoiding to use bed sizes such as double bed or queen beds. The room he was offering had three single beds for a family of five. This was not good enough for a family of five. As he mentioned that all of their rooms were like this. They even failed to provide an extra mattress. Provided only one keycard, if we took the key with us the children would remain without AC/lights in the room. Therefore had to ask for an extra key.
I really liked the cleanliness of the hotel
Stayed in January 2024
Reviewed: 22 August 2023
Busman71
AustraliaThe bathroom in my room was dated and needed an upgrade, only it was clean. The room and the bed were comfortable. No true complaints about this hotel.
As I have said in my other reviews of PrimeBiz Surabaya, the staff were exceptional! The care and attitude of the staff was consistent throughout the Hotel. They were friendly and professional. The Hotel don't forget is only a 3 star hotel. Only it was clean and cleaned regularly. I will be staying at PrimeBiz Surabaya when I visit again.
Stayed in August 2023
Reviewed: 21 August 2023
Busman71
AustraliaJust the outdated bathroom, though it was still clean. No true complaints about anything
As before a fantastic and affordable place to stay, the staff are wonderful. If you are travelling to Surabaya? I recommend PrimeBiz as a place that will do its best to make sure your stay is a good one
Stayed in August 2023
Reviewed: 21 August 2023
Busman71
AustraliaAs mentioned it is a three star hotel, so my expectations were reasonable, the bed was comfortable, the room was clean, only the bathroom was a little dated. That's it. Only it was clean and usable. No true complaints.
Let's be honest, it isn't a 5 star hotel in the way of facilities, ONLY! the staff were of 5 star quality, they were friendly and professional and assisted myself to the best of their ability! A BIG THANK YOU! Also the price and location was fantastic. I thoroughly recommend this hotel to ALL solo and couple travellers. You will not regret it.
Stayed in August 2023
Reviewed: 20 February 2023
Shahbaz
Indiafront desk staff
location
Stayed in February 2023
Showing 1 – 25
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