Very old hotel not maintained outside looks gloomy inside also so unpleasant to look at!

There is nothing that makes me like this hotel!

Stayed in April 2024

Every time we had a shower the bathroom got inundated, the towels were not the cleanest and some of the facilities need a bit of work

It is a good place to stay with good facilities

Stayed in August 2023

The cleanliness of the bathroom, the quality of the breakfast, the look of the pool

The look of the room & hotel was good

Stayed in June 2023

The constant fires from the hill billy neighbours. The room stank of smoke and we could open the balcony doors at night due to the garbage fire.

Leaving

Stayed in June 2023

Pool on rooftop not available cleanliness of spas and pools, good average variety of food

Has potential to be a first class hotel but lack of maintenance and facilities advertised that weren't available or closed, staff were very helpful and friendly

Stayed in April 2023

Property was not as it was shown on the website. It was extremely run down and not maintained very well, probably due to covid.

The only saving grace of this hotel was the staff. Staff was friendly and tried to help as much as they could, considering the obvious lack of manpower and how the hotel really is. The breakfast buffet was good also.

Stayed in March 2023

The wifi didn't worked so well, no lights at the balcony, the rooftop pool is closed, the free shuttle to the Bali Collection Mall was not availeble, if you take a shower the whole bathroom is full of water.. for the money what we payed I was just expecting a little bit more to be honest, specially if you compere the price with other cheaper hostels and hotels.

The bed and the room is very comfy and big. Staff is very friendly and a lot of choise at the Asian breakfast buffet.

Stayed in February 2023

hello. was actually no good. Breakfast is bad. the faucet broke, they don’t pick up the phone, it’s hard to get through, the elevator for the whole one, and the other didn’t work, I had to go up the stairs. Internet is terrible! you won't be able to work in the room. (it's a shame that the staff fixed the faucet after almost 5 hours! water was pouring on the floor, the fountain was beating, well, in general, I'm shocked guys.) and breakfast!! Horrible breakfast - not chicken but just bits of bones. do you need to brush them? cheese and sausages are not edible, and even dangerous!! very very shameful!!!

Beautiful room, amazing view. bath.

Stayed in December 2022

needs a lot of maintenance

comfortable rooms

Stayed in December 2022

In the assigned room a hole had been drilled in the bathroom through which water leaked (there were also damp spots on the ceiling). As a result, the sink and part of the floor were continuously flooded. After the first night I complained to the reception and got another room, which was fine (but I did wonder why such a room is rented out at all, this is not the standard you should want as a hotel). Furthermore, everything showed that little is being invested in maintenance, perhaps due to corona past years? The taps of the bath are completly covered in lime, the sealant seams have had their best time and there are also moisture spots around the air conditioning. The roof of the pool bar was about to collapse and there are loose plates under the balconies above the pool area.. Furthermore, upon arrival it was told that some elevators and the roof pool were under maintenance, would take max. 2 days. The elevators never worked (I think they were just off to save money) and nothing happened on the rooftop pool either, which is one of the reasons you might book this hotel. Then be honest about it and tell people before a reservation is made. Wrong cuts and this is definitely not a 5 star hotel anymore, there are much better 3 or 4 star hotels in Bali.

Friendly staff, try to help you where possible.

Stayed in December 2022

The place must of been hit by Covid so many rooms are run down!

The staff were amazing and food was pretty good and reasonably priced..room massage was awesome 🤩

Stayed in September 2022

breakfast

view & room

Stayed in May 2022

Poor management by owner. Ground staffs try their best to make our stay comfortable.

Stayed in May 2024

Thanks for upgrading the room and the very helpful staff

Stayed in May 2024

Nothing

Good

Stayed in February 2024

poor maintenance, leaking toilet and bathroom, faulty A/C, poor breakfast and lunch and dinner menu

Stayed in January 2024

There were lots of maintenance issues in this hotel , and our room needed to be changed as the AC started dripping in the room. My kids' room needed to be changed as Jacuzzi was not working. Service was poor. There were plates in front of some rooms that might have ordered meals, but it kept in the corridor sometimes for 2 days before hotel staff picked up the plates .

Both roof top pool and pool in centre of hotel were good. The Buffet breakfast was also good

Stayed in December 2023

The hotel is in terrible condition. The rooms urgently need maintenance. It is dirty in the rooms and surrounding areas.

Nothing to like ... except maybe the relativ near location to Denoasar airport

Stayed in September 2023

Food is not good!

Room was nice with king size comfortable bed. Bathroom needs updating. Staff were always happy to help but few around when you needed them.

Stayed in September 2023

All was good.

Nice variety of b/fast. Especially live egg counter. The chef at the counter was awesome & friendly. The ONLY suggestion I would like to add is - please also have an option for regular coffee as Balinese coffee was TOOOOOO strong for me.

Stayed in August 2023

Felt like I was ripped off, not value for money, left and went somewhere else. Towels were ripped and frayed, things falling apart, rooster that woke you up at 5am every morning. Burning of garbage on either side of building had me struggling to breathe with my asthma and bitten by bugs. Food didn’t cater for westerners. Staff don’t speak a lot of English

Stayed in July 2023

Very strategic! Just stay for 7 days, the staff is friendly. Recommended.

Stayed in May 2023

This hotel falsely claims to be five Star ⭐⭐⭐⭐⭐ But at best is two ⭐⭐. We booked two rooms for ten nights however we left the hotel halfway. Very dirty bathrooms and swimming pools. The pools specially the rooftop pool was always empty. Don't go to this place. They are frauds. This hotel needs massive Renovations. Booking.com should not recommend this place. It rouined our holiday plans. It's no wonder the are 90% empty.

Only positive point was the friendly staff. But couldn't take to management

Stayed in July 2023

The breakfast and cleanliness of the facility.

The breakfast was limited not catering for international guest, the room need some proper cleaning.

Stayed in July 2023