128, Riad Zitoune Lakdim Medina, Medina, 40040 Marrakech, Morocco
#356 of 1,163 hotels in Marrakech
Guests' ChoiceBased on 223 hotel reviews
9.1Cleanliness
9.3
Comfort
9.3
Location
9.6
Facilities
9.0
Staff
9.7
Value for money
9.1
Free WiFi
9.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 May 2024
Oluchi
United KingdomNothing
Cleanliness and the staff!
Stayed in May 2024
Reviewed: 29 May 2024
Wardill
United KingdomNothing
The Riad is stunning with beautiful comfortable rooms decorated in traditional Moroccan style. The roof top heated pool and hot tub are a massive bonus
Stayed in May 2024
Reviewed: 27 May 2024
Greg
United KingdomNothing
Fantastic location brilliant rooms and unbelievable staff 💪💪
Stayed in May 2024
Reviewed: 26 May 2024
Laura
United KingdomGreat location. Wonderful, friendly and very helpful staff. Rooftop and pool was a real treat and great to relax in the afternoon, also a great spot for sunset.
Stayed in May 2024
Reviewed: 22 May 2024
Marcin
PolandThe room in which we stayed needs renovation, minor defects were many, cleanliness also not the highest. Sleep was disturbed by the noise from the street. Breakfast was mediocre, mostly bread and jams. No dairy and vegetables.
Superbly located, large riad in the immediate neighborhood of the Bahia palace. Extremely kind, smiling and helpful staff. Very nice restaurant on the roof of the riad.
Stayed in May 2024
Reviewed: 17 May 2024
Joyce
United StatesExcellent location; friendly helpful staff;beautiful rooms and common spaces
Stayed in May 2024
Reviewed: 16 May 2024
Beaniebob
United KingdomBed was hard and room small ok for a one night stopover not 3 nights like we did .. spa did nt work and pool good to cool down after golf but you have to shower afterwards or all itchy as no chemicals
Staff were very good riad was good . Breakfast was good .
Stayed in May 2024
Reviewed: 10 May 2024
Bibi
United KingdomVery friendly and nice staff. Very good location within the Medina. Beautiful hotel.
Stayed in May 2024
Reviewed: 4 May 2024
Andrea
ItalyInternet was a bit slow
Amazing staff and great position
Stayed in May 2024
Reviewed: 22 April 2024
Careema
United KingdomThere is not one single negative comment that I can think of. Everything and everyone was perfect.
Right from the moment we walked in until we checked out, absolutely everything was fantastic. The staff were exceptional and welcoming and helpful. The room was clean and comfortable with nice decor. The roof top terrace was lovely with a great view of marrakech. The breakfast in the morning was absolutely delicious and amazing. The location was right in the heart of everything. Outside the riad was the hustle and bustling noise of the streets of Marrakech but as soon as you walked inside, the riad was like a beautiful, calm and peace world. My friend and I love this place and highly recommend it. We hope to return in future.
Stayed in April 2024
Reviewed: 21 April 2024
Hanna
GermanyMy room was tiny.
Great location in the Medina, very friendly personell and very nice terrace. The breakfast was typical Moroccan with fresh orange juice. Overall a nice place to stay in Marrakech
Stayed in March 2024
Reviewed: 12 April 2024
Adam
United KingdomBathroom Towels could be upgraded.
Great location, clean, well decorated, quiet and great rooftop terrace with pool and jacuzzi
Stayed in April 2024
Reviewed: 11 April 2024
Kate
United KingdomIt was all good!
Lovely place to stay - super helpful staff. Perfect for a 3* hotel - loads of hot water, great shower, cool and calm atmosphere, good air con, tasty breakfast, good location. Also booked taxis through booking.com for the first time and this was a super smooth experience.
Stayed in April 2024
Reviewed: 8 April 2024
Alessandro
Switzerlandnothing, everything was good. they don’t serve alcohol
10/10 best thing in Marrakech
Stayed in April 2024
Reviewed: 8 April 2024
Leverett
United KingdomBreakfast and location were great, staff were lovely and very funny, amazing value for money
Stayed in April 2024
Reviewed: 5 April 2024
Brittany
United KingdomNothing
We liked every single thing about Riad Nesma - the location was great, the riad itself was lovely and above all else the staff were incredible. They were so kind - also made us an early breakfast when we had to leave early and coordinated with us to collect an item we left behind.
Stayed in March 2024
Reviewed: 4 April 2024
Andreas
GermanyVery Nice and warm pools on the rooftop with the opportunity for an amazing breakfast there. Also location wise very good.
Stayed in April 2024
Reviewed: 4 April 2024
Hannah
United KingdomNothing it was all fantastic!
Lovely staff who were very helpful. Very authentic riad with heated rooftop pool. Amazing breakfasts on the roof. Brilliant location in the heart of Marrakesh
Stayed in March 2024
Reviewed: 3 April 2024
Maria
Spainthere was a rattling noise in the toilet coming from the ventilation fan
Stuff was friendly, breakfast very good
Stayed in March 2024
Reviewed: 28 March 2024
Anabel
SpainExcellent location, beautiful Riad and 5 stars to the amazing staff working there, who made our days be even more special.
Stayed in March 2024
Reviewed: 26 March 2024
Joanna
PolandThe one thing we could have is more hangers in the room and maybe small table
Amazing staff! Everyone is so kind and helpful. Always smiling it makes this place feel so special. During our trip to Morocco this was the best place because of the people working there :) Very clean, the room was cleaned every day and the rest of the property is very clean Swimming pool was cleaning every day Great location 2 minutes to main square Delicious breakfast, they start breakfast at 8am but one day we had a trip so even they organized for us breakfast before it was very kind Great contact before arrival Well organized transfer from the airport at night
Stayed in March 2024
Reviewed: 20 March 2024
Katarzyna
IrelandThe location is perfect, just a short walk to the main square and in the heart of medina. The roof pool was a great addition for our sons to enjoy a nice swim. Lovely place to stay and also very helpful and kind staffs members (Mohamed, Naser, Yves and all the other names I could not remember- sorry Guys! ). They went out of their way to engage and help with anything we need. Breakfast was nice and the roof area very relaxing. Highly recommend 😊
Stayed in March 2024
Reviewed: 13 March 2024
Liam
United KingdomNothing
Really friendly and helpful staff, super clean and great rooftop terrace!
Stayed in February 2024
Reviewed: 9 March 2024
Simona
RomaniaVery good location, the rooftop is quite nice to chill. Situated in Medina, very close to everything, restaurants, bars, shops and ofc Medina . The staff was really kind and helpful, a special thanks to Brahim who solved a situation with one of excursions .
Stayed in February 2024
London, UK
Baa Atoll, Maldives
Braunlage, Germany
Comitán de Domínguez, Mexico
Bansko, Bulgaria
Egilsstadir, Iceland
Kota, India
Chiang Mai, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content