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Reviews of Hotel Alux Cancun 2 stars

AV Uxmal #21 SM 23 Mza 3, 77500 Cancún, Mexico

#190 of 210 hotels in Cancún

Guests' Choice

Review score

Based on 32 hotel reviews

6.8

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.0

  • Location

    9.0

  • Facilities

    6.4

  • Staff

    7.4

  • Value for money

    7.4

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 26 April 2024

    6.0
    Perfect if you want to stay only to sleep and move any place as central bus stop is just around the corner
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    3 mn walk to central bus stop

    Stayed in April 2024

  • Reviewed: 28 May 2023

    6.0
    it was good for one night. there are approximately 20 other hotels near here with competitive prices.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    sign in lobby suggest you should take valuables, and have them watch them. I just ended up keeping my 40 lb backpack with me all day.

    location, price.

    Stayed in May 2023

  • Reviewed: 28 September 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was as expected. Great location next to the bus station.

    Stayed in September 2022

  • Reviewed: 7 September 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    very busy area so a lot of noise at night

    Location close to the ado busstation, friendly staff and warm shower

    Stayed in September 2022

  • Reviewed: 10 August 2022

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    the toilet was not working properly

    Stayed in August 2022

  • Reviewed: 8 April 2022

    7.0
    Good
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    It is perfect for one night, if you want to take a early bus at the ADO station.

    Stayed in March 2022

  • Reviewed: 23 February 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Location next to Ado,clean simple rooms, great price value

    Stayed in February 2022

  • Reviewed: 6 January 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Facilities, building, room was uncomfortable

    Location, near to ado bus terminal

    Stayed in December 2021

  • Reviewed: 21 December 2021

    7.0
    Good enough
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    -we only stayed 1 night as we were getting the bus the next day, and the water seemed to have run out. the toilet cistern wasn't filling up and had to fill it up myself with a water bottle. the water in the shower also stopped half way through - i don't know if this is a normal thing, or we just got unlucky

    -location is great. 5 minutes from ADO bus station, and Parque de las Palapas, Market 23 and Market 28 are close by -staff are nice and friendly -rooms were surprisingly good! quite big, comfortable, equipped with AC and TV

    Stayed in December 2021

  • Reviewed: 3 September 2021

    6.0
    Value for Money
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    It is not a place to stay for a longer time if you look for comfort.

    Well, you get for what you pay. It is a good option for one night stay, especially if you plan to get the bus. The room is clean and the check-in process was quick and easy!

    Stayed in July 2021

  • Reviewed: 3 September 2021

    7.0
    Good
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great location if you need to catch an early bus the following day.

    Stayed in August 2021

  • Reviewed: 14 June 2021

    7.0
    Good
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Basic private room. Fine for a sleep and very well located

    Stayed in May 2021

  • Reviewed: 7 October 2022

    5.0
    Please respect the prices from the app
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Price on the app was cheaper 520 pesos and when I got there the price was 650 pesos

    Near to the bus station

    Stayed in October 2022

  • Reviewed: 8 July 2022

    5.0
    Passable
    • Business trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    It does not have fridge and elevator!

    Only good for one night

    Stayed in July 2022

  • Reviewed: 23 May 2022

    5.0
    Hotel doesn’t offer their guests a Mini-Bar in the rooms, so we couldn’t store food or beverages.
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    The rooms don’t have refrigerator or Mini-Bar Not returning until they don’t fix that problem.

    Location

    Stayed in May 2022

  • Reviewed: 1 February 2022

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Staff at reception didnt speak any english. Refused to give me my room at 4 o clock at night because because i didnt have any chance to get cash money at this time. very unkooperative and unprofessionell

    Stayed in January 2022

  • Reviewed: 11 January 2022

    5.0
    Good for those catching an early bus
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    We didn't have a key for our room so the receptionist had to let us in when we went out and came back. Not ideal.

    An affordable option for those passing through Cancun and catching an early bus the next morning. The location next to the main ADO terminal is ideal. Comfortable enough for the night.

    Stayed in January 2022

  • Reviewed: 5 January 2022

    3.0
    inexpensive for the region, but I was glad when I could leave again the next day
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    although the mattress was really good the rubber protection under the sheet was very uncomfortable and also made the sheet sleep away. the pillows were horrible and I was glad I had brought my own also the toilet tank didn’t fill up again after flushing, I was relieved that in the morning it worked again

    it was inexpensive I arrived at 3am and the night guard helped me carrying my luggage to the 3rd floor

    Stayed in January 2022

  • Reviewed: 6 December 2021

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    very noisy

    good location close to bus terminal

    Stayed in December 2021

  • Reviewed: 23 November 2021

    5.0
    HOTEL ALUX VERY GOOD. No wifi. CANCUN: CUIDADO!
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No internet! could not work so I had to change hotels after only 1 night. they told me the internet would not work with my iPhone and Apple products. my question is PORQUE? not a complaint about the property but Cancun isn’t safe. Drugs and Violence everywhere. very sad to see how this beautiful town turned out.

    location. in Centro next to the bus station. security inside. spacious rooms. great restaurants (cheap) across the street. fun cheap shopping around the corner. the young lady working the evening shift is extremely helpful. Speaks excellent English. the young men working the night/morning shifts work hard and helps as much as he can with his Spanish and Mexican hospitality. thank you!

    Stayed in November 2021

  • Reviewed: 20 November 2021

    2.0
    Very poor
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    It was noisy. People next to my room listening loud music during the night and partying.

    Just the location.

    Stayed in November 2021

  • Reviewed: 2 August 2021

    9.0
    Close to ADO Bus station
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No lift.

    Great staff and good location just steps from ADO bus station.

    Stayed in July 2021

  • Reviewed: 1 November 2021

    4.2
    Disappointing
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    They over charged me from what the booking. com confirmation email stated. No elevator , had to carry my luggage to the 3 floor. The internet was not working in my room, the room faced the street and the Musik from the restaurant opposite of it was playing loud Musik till 1am . The room was dimly light by one bulb. The air conditioner was very loud and the walls vibrated when the people below turned on their unit. For most of the night it sounded like being on a drag race with cars and motorbikes roaring up and down the street some with no mufflers. By 1am I finally had enough, got up and put on my noise cancelling head set.

    That it was near the bus station

    Stayed in November 2021

  • Reviewed: 18 October 2022

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2022

Showing 1 – 25

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