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Reviews of Hotel Boutique Casa de la Palma 4 stars

3 Oriente 217, Colonia Centro, Puebla Centro, 72000 Puebla, Mexico

#87 of 153 hotels in Puebla

Guests' Choice

Review score

Based on 79 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.5

  • Location

    9.7

  • Facilities

    7.9

  • Staff

    8.7

  • Value for money

    8.4

  • Free WiFi

    6.8

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Showing 1 – 25

  • Reviewed: 29 April 2024

    9.0
    Loved the unique experience in this historic building.
    • Leisure trip
    • Couple
    • King Suite with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The street was quite noisy with party goers, cleaning trucks, and the police vehicle making very annoying beeps for no apparent reason. Because the rooms are not air-conditioned, it was difficult to keep, the terrace door closed and still be comfortable. But it was still fun to stay in such a unit building.

    This is a beautiful historic building where every room has a different decor, including art objects, elaborately carved furniture, chandeliers. Our room was huge with a big bathroom and a small terrace overlooking the street. The decor included objects from India, paintings, etc. that were very interesting and unusual in a hotel. When we asked for extra pillows and a fan, they came almost immediately. The location was great, just one block from the zocalo, actually it was partly in the center.

    Stayed in April 2024

  • Reviewed: 20 April 2024

    9.0
    A great trip back in time.
    • Leisure trip
    • Group
    • King Suite with Balcony
    • Stayed 4 nights

    There was no wine opener or glasses in the room.

    This hotel was built in the 18th century and has been maintained to preserve its authenticity. Our room had a balcony above the street. It was very spacious with lots of antiques. The location is wonderful. There are great bars and restaurants on the streets below but it is not noisy at night. It is only a brief walk to the Zocalo and the artists quarter. All of the buildings in the historical district have been carefully preserved. The hotel is an extension of the street as there is no setback from the road to the front door. The Wifi is great but there are no other services. However, you can get whatever you want just outside the hotel.

    Stayed in April 2024

  • Reviewed: 3 March 2024

    7.0
    Well located, clean and spacious
    • Leisure trip
    • Group
    • King Suite with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Staff need a little more training on hosting

    Well located, clean and spacious bedrooms

    Stayed in February 2024

  • Reviewed: 4 February 2024

    9.0
    Overall, it was an great experience.
    • Leisure trip
    • Couple
    • King Suite with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Not enough electric outlets, no iron in the room.

    Location, and cleanliness

    Stayed in February 2024

  • Reviewed: 24 January 2024

    9.0
    Great place to stay in Puebla
    • Leisure trip
    • Family with young children
    • Quadruple Room with Balcony
    • Stayed 1 night

    Great location!

    Stayed in December 2023

  • Reviewed: 8 January 2024

    8.0
    The rooms are large. The bed is super comfy.
    • Leisure trip
    • Solo traveller
    • King Suite
    • Stayed 2 nights

    The water pressure in the shower was very low.

    One of the ongoing problems with hotels in Mexico is the cama hotelera, the “hotel” bed. A lot of hotels buy harder, firmer mattresses because they last longer, and it is like sleeping on a concrete slab. So you can imagine how thrilled we were to discover this lovely hotel where management had invested in providing a comfortable thermapedic type mattress layer to make the beds super comfortable. And the hot water was great in the showers. The location was great. The rooms were lovely. And wacky in a good way. Lots of antique furniture and the Moroccan Room is one well worth asking for, with its Morocco themed walls and furniture. We would stay here again. The reception staff, truly wonderful. They let us leave our big luggage with them while we road tripped to Cuetzalan for a few days. For more on our trip, and Puebla check out my photos on Jay Francis Día de Muertos 2023 on fb. Update January 2024. I returned to the hotel in January for two nights. January is probably one of the colder months in Puebla. I stayed in room 101 and the king size bed was super comfortable and I slept very well. Being an older hotel, there is no heating in the room so I asked for an extra blanket, and when it was bedtime, I just made quick moves between the bathroom, room area, and bed. What’s in bed, I was perfectly warm and actually slept late. Now, an older hotel running the hot water in January. I noted that it took about five minutes for the hot water to be delivered to the shower, which makes sense because that water has to pass the meters and meters of hotel piping that is probably cold because of the time of year. also being an older hotel, they wouldn’t have their own pressurization system so the water is coming out at fairly low pressure based on whatever the city can deliver. But it wasn’t a major problem for me and the comfortable bed and the location still make me give this hotel a thumbs up. Also, in room 101, lots of closet and drawer space because it is a nice size room

    Stayed in January 2024

  • Reviewed: 31 December 2023

    8.0
    Would stay again. The location was perfect! Bring ear plugs as it is very noisy neighbors and from the outside.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 4 nights
    • Submitted via mobile

    Very noisy.

    Location was fabulous! Loved the rustic vintage decor.

    Stayed in December 2023

  • Reviewed: 27 December 2023

    9.0
    Beautiful historic hotel in excellent centro historico location in Puebla.
    • With a pet
    • Leisure trip
    • Couple
    • King Suite with Balcony
    • Stayed 3 nights

    Pet friendly. The location was great. One block from the zocalo so close to lots of restaurants, tour busses, shopping. Comfortable king size bed. Large(ish) flat screen TV, excellent wifi. Helpful staff. Large room. Large bathroom. Large shower. Hot water. Coffee pot. Parking available (for a fee) within the same block.

    Stayed in December 2023

  • Reviewed: 12 November 2023

    9.0
    Casa de La Palma is the perfect place for us to stay when we are visiting Puebla!
    • Leisure trip
    • Couple
    • King Suite with Balcony
    • Stayed 2 nights

    Internet was unreliable.

    We have stayed here several times over the years, and the great location is certainly one reason. We also like the character of the hotel and the reasonable price. We like the coffee pot in the room!

    Stayed in November 2023

  • Reviewed: 1 November 2023

    7.0
    Great, i loved Puebla
    • Leisure trip
    • Solo traveller
    • King Suite with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Very dark stairway, poor lighting in bedroom. No restaurant, coffee in room had no sugar, milk

    Location, very old building, quaint

    Stayed in October 2023

  • Reviewed: 26 October 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • King Suite with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The shower didn't have much water pressure but an old building means old plumbing

    Beautiful old residence in a fantastic location. Right in the action but room was quiet thanks to double glazed window. The beds in mexico can be as hard as rock but this one was very comfortable.

    Stayed in October 2023

  • Reviewed: 21 October 2023

    7.0
    An historic room and an historic district in an historic town.
    • Leisure trip
    • Group
    • King Suite with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    It's a little rough around the edges but for The value, who cares? The only thing I would improve would be to offer coffee of some kind in the morning. There's nothing. It's an easy neighborhood to find food but that first cup would certainly be nice. Maybe a Nespresso machine?

    Great old-fashioned rooms with huge ceilings and a generous bed.

    Stayed in October 2023

  • Reviewed: 27 May 2023

    9.0
    Wish I had stayed longer.
    • Leisure trip
    • Couple
    • King Suite with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Water pressure just ok but manageable. Otherwise excellent.

    Location fantastic and room was charming.

    Stayed in April 2023

  • Reviewed: 21 May 2023

    7.0
    Great place with loads of character. A good value and great location.
    • Business trip
    • Solo traveller
    • King Suite with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Water is super weak and one morning there was no hot water but it was corrected and it's a very old building.

    If you are looking for fiercely strong water, hot and plentiful, and air conditioned rooms and spa treatments, this is not the place for you. It's charming and it's antique. The water dribbles out but who cares? It's a great location with grand rooms and it's a good value. It's not for everyone. I loved it and will come back.

    Stayed in May 2023

  • Reviewed: 20 March 2023

    8.0
    liked the spacious nicely decorated rooms that offered all that is needed for a sightseeing of Puebla. Staff was friendl
    • Leisure trip
    • Couple
    • King Suite with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    It’s a pity that no breakfast is offered for a start of the day.

    great location in the historical Center, close to Zocalo

    Stayed in March 2023

  • Reviewed: 19 January 2023

    9.0
    Beautiful hotel apart from misleading facilities
    • Leisure trip
    • Couple
    • King Suite with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    They said there was a gym and complimentary breakfast. There wasn’t a gym or any breakfast served. But disappointing as this was the main reason I booked this stay.

    Beautiful furnishings

    Stayed in December 2022

  • Reviewed: 8 December 2022

    9.0
    Superb
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 3 nights

    We had trouble connecting with the WiFi sometimes, but the hotel staff was helpful in getting us online.

    We had a very spacious room, which was good because my friend and I have different sleeping habits and need space between us! Very close to the Zocalo, and the many things in El Centro.

    Stayed in October 2022

  • Reviewed: 2 December 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Suite with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    No elevator, wifi. Did not work most of the time

    Amazing building

    Stayed in December 2022

  • Reviewed: 30 August 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Suite with Balcony
    • Stayed 3 nights

    A lovely old Spanish mansion with huge ceilings and balconies overlooking a small city street ...a close stroll to the ZOCALO and great evening entertainment and busy cafes and restaurants ....nicely furnished and decorated ...after moving furniture around slightly , became almost like a private apartment in a Palace ..huge marble bathroom ...coffee service which is very handy to have while dressing to go out ..EXCELLENT VALUE and LOCATION ...lovely place ... fun stay HIGHLY RECOMMEND

    Stayed in August 2022

  • Reviewed: 26 August 2022

    9.0
    Two steps from the most beautiful neighbourhood of the city
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night

    creaky floors, creaky doors...but it's a historic building( didn't mind at all)

    An exceptional apartment, spacey, right on a beautiful quiet road, next to the heart of the city! Parking right next to the hotel, with only 7$/ day. The best choice we could make for our 1 day visit in the city.

    Stayed in August 2022

  • Reviewed: 26 June 2022

    9.0
    Beautiful, historic, fantastic building near everything.
    • Leisure trip
    • Couple
    • King Suite with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    The wifi. And honestly because the orginal building is so beautiful, the newer parts (the shower, the toilet. Etc) looked very cheap next to a 300 year old bldg.

    Everything except the wifi was great! The Wifi was terrible! Lol.

    Stayed in June 2022

  • Reviewed: 6 June 2022

    9.0
    great hotel for its location, the building's history
    • Leisure trip
    • Solo traveller
    • King Suite with Balcony
    • Stayed 2 nights

    floor is a bit dusty

    love the location and the decoration of the hotel

    Stayed in June 2022

  • Reviewed: 24 April 2022

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • King Suite with Balcony
    • Stayed 1 night
    • Submitted via mobile

    A family with children stayed the same night I stayed at this hotel and they were allowing a toddler to run in the hallway late at night. This disruptive my sleep until 1130 pm. Otherwise everything was good at my stay.

    Colonial style rooms with beautiful rustic furniture. Every corner is authentic!

    Stayed in April 2022

  • Reviewed: 26 March 2022

    8.0
    I would definitely stay here again
    • Leisure trip
    • Couple
    • King Suite with Balcony
    • Stayed 5 nights
    • Submitted via mobile

    rooms seemed a bit musty.

    great location. surprisingly quiet at night. huge room, huge bath, high ceilings.

    Stayed in March 2022

Showing 1 – 25

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