The beds were comfortable but the pillows were not. We could sleep very well.

I like how friendly staff were and how beautiful the interior is. The room itself was perfect and Included everything. Breakfast was good and it was close to our destination.

Stayed in May 2024

No eggs included in breakfast, it is available with additional cost which was high so we preferred to have breakfast outside. This is basic meal for breakfast, in all city express the eggs were always included so encountering this at city express plus doesn't make any sense to me. Certainly the way eggs are cooked in other city express was with lot of oil so I always have suggested to improve that. The bed was not very comfortable.

Great location within a commercial mall. Facilities are nice. We felt secure in the hotel. Quiet room.

Stayed in April 2024

The room last one at the lobby Level had a weird (exhoust) smell

Convenience

Stayed in February 2024

The hand towel limits per room

Location and simplicity

Stayed in November 2023

The front desk is either understaffed or they do not have a sense of urgency. The TV in the room has very limited functions or they are disabled making it a nuisance.

The breakfast area and personnel were great. The location was perfect for my travel plans.

Stayed in August 2023

Very busy and commercial area.

Stayed in July 2023

The beds were a bit uncomfortable and so were the pillows. The walls were also very thin so you could hear a lot around you, especially from the rooms right next to you and above you.

It was in a convenient location. The mall was right outside the hotel, and it was by two main streets and a subway station.

Stayed in July 2023

The room was sparse. Put together like a college dorm. Poorly fitted. Mattress was too firm.

Location to our friend’s home. Staff was very professional and friendly. Exceptional choices for breakfast. Convenient shopping.

Stayed in July 2023

The breakfast area is very small.

The rooms was very clean and location is great

Stayed in June 2023

WAS QUIET

Stayed in June 2023

The receptionist was confused when my sister arrived and didn’t know how to handle her request for a key

Its location

Stayed in May 2023

The hotel is located in a great spot in the city in one of the most tradicional and, at the same time, modern areas. Located right next to a shopping mall it is close to anything you may need and transportation is right across the street. I would suggest it for a stay of a few days in the city.

Stayed in March 2023

breakfast wasn’t good

ok. need a better breakfast

Stayed in February 2023

Reception service, quite inefficient and slow. Only ONE person in peak hours at night during a significant weekend of activity. Phones in the room are bad.

Location and room.

Stayed in November 2022

all good

spacious and clean

Stayed in October 2022

It was really loud, I could hear what was going on next door. One night, maintenance works started at 430 am and did not stop for about 1 hour.

It’s location

Stayed in October 2022

Price is pretty expensive to not include a full breakfast. The one that's included is just continental, cols breakfast (meaning fruit, sandwich and granola). If you want eggs or omelettes you have to pay extra, which is a bit ridiculous if you're already paying well over $700 usd for a week's stay. Room cleaning was off somedays. They took my towels and I had to call to get the replacement, I got back to my hotel and they had left a hand towel on top of the phone next to the red bed lining that was also on top of the phone as opposed to their respective places. It's not a big deal at all but again, I feel the place was too expensive for the cleaning staff to not be able to pla e the towels properly. Lastly: you can hear absolutely everything. The people in the room next door had a really loud kid and they'd go to bed very late. I could even hear when the guy had to pee. Also duri g the first 2 nights I'd wake up at odd hours because it'd sound like someone was getting in my room, but it turned out to be the neighbor's trying to get in their room, but the door and keycard sounded very loud.

Great location, overall. It's not in downtown CDMX but it's in a very nice, safe area. It also has a small shopping center with a Walmart, Starbucks, olive garden, pf changs, IHOP and a great Mexican restaurant called El Bajío. You have lots of known places to eat from at least on your first day. I'd encourage Yo obviously not eat there all the time as MX has amazing food. The bed is super comfortable, and I loved the blackouts as they truly make the room very dark. I'm a light sleeper and I slept beautifully all week.

Stayed in August 2022

Not a “Plus” experience, so expected a bit more for the price. Other than that things were ok.

Stayed in August 2022

I request the room with balcony when I did the reservation, when we went there they don’t have idea, she toll us that she change the room next day before one pm, nobody call so we went to the front desk and the manager do her best to change our room and she did. We ask for that room because I am claustrophobic.

Poor

Stayed in August 2022

internet in the room was weak

Stayed in July 2022

the breakfast, it could be improve, there is something without a charge, but if you like something else, you have to paid, i think the restaurant could be a improve, and compete with the other restaurants in the mall

The location is great, I have to go a meeting work near and its location is super, the cinema, restaurants and subway is great for my purposes

Stayed in June 2022

I wish the breakfast could have been a little longer - maybe until 10 rather than 9? There was one day with no toilet paper. Even though it was convenient to be near many stores, they were mainly international franchises so nothing very uniquely Mexican to buy or eat. We had to go else where to eat Mexican like Cocoyan was a nice area. I wish I had understood how the underground worked earlier. It was a much better and a more efficient mode of transportation.

Everything was clean and neat and the staff were very nice. There was no one who really spoke English well so we had a few major miscommunications - especially about the exact location of the arrival of UBER cars. They often did not come to the entrance but rather to a curbside around the corner

Stayed in May 2022

Extra charge for parking $90 pesos per night.

On site parking, shopping plaza & restaurants part attached.

Stayed in May 2022

Breakfast was very mediocre compared to what we had expected when booking. The bathroom included only a fixed shower which makes it hard to wash fully. The hotel booked us a taxi to the airport upon departure, but the driver (who was selected by the hotel itself as its own collaborator) tried to charge extra plus only accepted cash despite our agreement to pay by card.

The room was spatious, with very comfortable beds. It included a desk and chair and the wifi signal was very good (which was important for our stay as we were on a business trip). Both the bathroom and the room were kept very clean. We were offered new water bottles each day, very practical and handy. The staff at the reception was very friendly and tried to answer all our questions. The hotel is located quite centrally and next to a shopping mall, which made our daily life/work while in Mexico City easier.

Stayed in May 2022