The kitchenette could have been equipped with a bit more equipment. A small amount of pots were provided but missing some things like bowls.

Beautiful hotel in a good location, walkable to the high street and a short taxi ride to the beach area. Rooms were very well kept, the apartment we stayed in was much bigger than expected with a terrace and 2 balconies. The concierge was also so helpful in helping us find information and book excursions. The pool area is a great place to hang out with lots of sun cover by the plants.

Stayed in May 2024

The location was a bit suss but can see if will get better in time

The property was in a lovely setting and our apartment was very spacious

Stayed in April 2024

There were no room drinks provided ( ie your basic Teas/Coffees, these had to be ordered through room service), and due to there not bein any shops located within a 5 min walk it would have been a nice touch to have something there that wouldn't cost an additional sum. Also the pool though fab was based around stones in our room, i can see the look they are going for but we saw other rooms which had decking which would have proved better with the cleaniness aspect.

We really liked the style of the hotel and also the room was a great size. We had our own mini pool and for the money it was worth the upgrade. The staff were super helpful and we would love to return due to this. The main shared pools were kept clean at all times and overall it felt like a nice calm environment .

Stayed in May 2024

All great

The property setting was lovely with great staff and facilities. The private pool was lovely on the terrace. Great little bar and option of two places to eat.

Stayed in February 2024

The pool is small but perfectly sized so long as there aren’t many people there. If it is even slightly “busy” there are not enough lounge chairs for everyone.

Really spacious rooms which make it perfect for a family stay. Everything is very clean and modern. The kitchen lacks a few items but there is plenty to make basic meals for stay in and the food onsite is great and somewhat reasonably priced compared to restaraunts on the strip. The hotel layout and design is also nice.

Stayed in April 2024

A full length mirror would have been good, and I do think that water/tea/coffee should be provided in the rooms. The only other thing, which has been noted by a few others, is the lack of pool beds. We were happy with bean bags, they were comfy, but perhaps if they moved some of the poolside lunch tables - which weren’t often used - this would make room for more loungers.

This hotel was the highlight of our two week trip to Mexico. Our room was huge, with a spacious kitchen and balcony overlooking the pool. I couldn’t believe the size of it, for what we paid. Great value for money! The fragrance that they filter through the fans was beautiful! The pool area was so relaxing, with an added bonus of a rooftop pool. The staff were so friendly and there was a good choice of food/drinks on the breakfast/lunch menu. A few reviews have mentioned the location as being remote, but I don’t understand this as it’s a ten minute walk into Tulúm central town with loads of bars and restaurants. We felt safe walking this. The beach taxis are expensive - about £30 one way - but that’s not the hotel’s fault!

Stayed in April 2024

very nice hotel and facilities, it’s located in Aldea Zama where construction is ongoing so it’s easier to have a car

Stayed in April 2024

the pool water was not so clean!

The hotel is beautiful, full of nature, the rooms are comfortable and spacious!

Stayed in April 2024

Room wasn’t ready for 3pm check in.

Comfortable beds, spacious rooms. Accommodating staff. Bike rentals. Sunny and shady pool.

Stayed in April 2024

There was rarely open seating at either pool. It would be nice if area around our private pool was concrete, the rock was super messy. Each time housekeeping came. They seemed to take some towel (kitchen and bath) that they didn't replace with a clean one :/ The kitchen did not have much for utensils to cook with.

Private pool was nice. Staff was over the top amazing. Location was pretty good; withing in walking distance of some shops and cafés. On site restaurants were wonderful and so was restaurant staff.

Stayed in March 2024

We booked into 124 with private pool. The water is not climatized so it’s essentially cold water because the plants shade it all day. This is the same for all of the lower level accommodation with private pools. This isn’t enjoyable and so therefore we didn’t use it and it was a waste of money. The main pool downstairs is beautiful but again, not heated. Even at the height of hot season this pool is cold, the kids didn’t want to stay long inside and I just didn’t want to get in it. It’s a shame because aesthetically it is very beautiful. Poolside there are not enough spaces for everyone. There are 4 sun loungers and a few bean bags, not enough for peak season when the hotel is busy busy. The service element was pretty average to poor. You had to wait a long time for towels to be replenished, sometimes not receiving fresh towels/mats/dish cloth until the night time. This was inconvenient. The kitchen was ok, could have done with more cloths and tea towels, a dish rack to dry pots and a mixing bowl.

It was very green and lush. Lovely decoration. Nice restaurants especially the Japanese.

Stayed in April 2024

The bathroom when we checked it was still a bit dirty. The food from the hotel restaurant was quite expensive and not that nice. The hotels wasn’t in a great locations, apart from the hotel bar and restaurants there wasn’t really anything nearby and you had a get a taxi or cycle to the main town.

The vibe and atmosphere of the hotel was very nice. It was very relaxing and had a great feel about the place. The pools were lovely and the cocktail man made great cocktails (although a bit expensive). The hotel arranged great day trips although again a bit expensive. The bed was the most comfortable hotel bed I’ve stayed in for a while, in the room there was a great tv and you could sign into your own streaming platform.

Stayed in March 2024

Poor finish around the place. Flooring in disrepair around some areas, where the TV used to be in the bedroom there’s now holes and an empty space. This could have easily been remudied by placing a mirror or plant to improve the look and overall aesthetic. There seemed to be a wardrobe door missing from our daughters’ room. The shower wasn’t very powerful either.

Loved the look, style and jungle vibe

Stayed in March 2024

Definitely not a 5 star hotel, didn’t have the basics like tea or coffee in your room. Had to pay for water in your room which at all over Mexican 3 star hotels I’ve been given unlimited water. Stayed there for 5 nights and never had the toiletries refilled. The housekeeping needs some work.

Staff were lovely and it was a great jungle location! The food was great and hotel wasn’t too busy!! Quiet and peaceful.

Stayed in March 2024

Location was a bit odd, hotel is in a construction zone with some dodgy areas nearby.

The room was lovely and spacious, photos were accurate. The staff were very helpful - particularly Johnny the concierge - he couldn’t have been more accommodating!

Stayed in March 2024

The front desk communication system could have been better. Getting in contact with them with the number they provided us took 30+ mins every time but other than that they were nice

The property was great, the staff were nice , and the transportation around the hotel was easily accessible

Stayed in March 2024

Great location, 5 min walk away from restaurants, 15 min walk from main road

Stayed in February 2024

Staff is good

Stayed in February 2024

You have to pay for everything, even if you ask for some ice.

The place is fantastic! you feel inside a forest.

Stayed in January 2024

You have to pay for everything, even to get some ice.

The hotel facilities are very nice. You feel inside a forest. The villas are well equipped with everything you need. I love it!

Stayed in January 2024

What is an eco toilet? From what I understand, Tulum has no sewage treatment plant... Across the road there are literally people living in shacks. Plastic garbage everywhere.

Location is ok. Price is reasonable for Tulum. The staff was really helpful. Clean inside the hotel. Good place to chill with kids.

Stayed in February 2024

Location

Good vibe and room

Stayed in January 2024

they had 2 restaurants at the location, and i loved their spa

Stayed in January 2024

Like seemingly many places in Tulum, you cannot walk to places (even the city center which is close by) at night. You will have to take a cab everywhere, which can get pricey. Again, a problem not entirely specific to this hotel, but something to consider.

Hotel Copal was clean, relaxing, always smelled great, and the staff was very helpful. Room service was wonderful, and the food was delicious. We booked here at the last minute after having a horrible experience with an air bnb, and couldn’t have been happier with our stay!

Stayed in January 2024