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Reviews of Hotel Maya Palenque 4 stars

Merle Green Y Juarez S/N, 29960 Palenque, Mexico

#16 of 33 hotels in Palenque

Guests' Choice

Review score

Based on 66 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.2

  • Location

    9.1

  • Facilities

    7.8

  • Staff

    8.6

  • Value for money

    7.9

  • Free WiFi

    7.2

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Showing 1 – 25

  • Reviewed: 16 April 2024

    7.0
    Perfect spot for a quick stay in Palenque. Perfect spot if you’re coming via bus and also to head out to ruins. Collecti
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Pool was quite dirty but we enjoyed the pool area

    Loved that it was right opposite the ADO bus station! Loved the pool too!

    Stayed in April 2024

  • Reviewed: 29 March 2024

    9.0
    Persona very friendly
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Close to transportation and downtown

    Stayed in March 2024

  • Reviewed: 18 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    Dated but clean. Not really a vibrant/lively place if you compare it to the other hotels around. We stayed for 3 nights that was to long in our opinion. Next to the main road. Next time I would choose a hotel a little further down the road, more quiet. Balcony, but could not sit on it: aircon filled it + no chair(s). That was a setback when travelling with our todler. Smalle beds and short (Queen size).

    Size of the room. Aircon. Clean. Good shower pressure. Neigbhourhood.

    Stayed in March 2024

  • Reviewed: 14 February 2024

    7.0
    Well located, spacious hotel in the heart of Palenque
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    The hotel just felt a little unloved a bit lacking in investment. Simple things could improve it. A love of plants or gardens would be an immediate winner but the breakfast and dining areas could be made more exciting too

    Location is excellent. In the heart of Palenque and close to the ADO Bus station. Nearby is the Canada region with good access to good restaurants. The rooms are a decent size, and there is a (little chilly!) decent sized swimming pool

    Stayed in February 2024

  • Reviewed: 4 February 2024

    9.0
    Really nice place
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Good location, nice and spacious room. Wifi and AC worked well. Clean swimming pool.

    Stayed in February 2024

  • Reviewed: 10 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Rooms are clean. It was a little cold in the room. Breakfast could be improved, the choice is quite limited.

    The hotel is at the beginning of the pedestrian street in Canada Area. Close you can find a lot of restaurants.

    Stayed in December 2023

  • Reviewed: 15 December 2023

    7.0
    enjoy
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds
    • Stayed 4 nights

    the breakfast is poor, and not good. the dinner also not good

    Stayed in December 2023

  • Reviewed: 31 May 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Faulty air conditioning No restaurant except for breakfast

    Location Swimming pool

    Stayed in May 2023

  • Reviewed: 10 December 2022

    8.0
    Great budget option for visiting the ruins
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights

    Nothing.

    Nice little budget hotel literally across the street from the ADO Terminal and the pickup point for the buses to the ruins. The room was spacious and clean, the grounds were nice, and the area (La Canada) is very nice with a number of great restaurant options. Very good value for the money.

    Stayed in November 2022

  • Reviewed: 1 December 2022

    7.0
    recommend to anyone visiting Palenque ruins
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    the staff need a basic understanding of English to cater to international guests

    situated close to ADO bus station

    Stayed in November 2022

  • Reviewed: 13 November 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Hot water took its time to come out for a shower.

    We chose this hotel because of its location opposite the ADO coach station as we had tickets to Villahermosa airport for a midday flight to Mexico city.

    Stayed in November 2022

  • Reviewed: 11 August 2022

    7.0
    Good hotel from central location, no more no less
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Old glory atmosphere, pool a bit dirty upon arrival. Not much interaction with staff. A bit of a deserted feel.

    Good location, ok rooms , quiet.

    Stayed in July 2022

  • Reviewed: 4 May 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Internet connexion in our room was not good. We did not find the staff very friendly. Even though we cannot speak Spanish and they may not speak English. A friendly smile can help. We felt that we were not entirely welcome. We found the hotel quite expensive for what it was.

    Spacious room and great pool and garden.

    Stayed in April 2022

  • Reviewed: 3 May 2022

    9.0
    Superb
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    No air conditioner in lobby

    Very good pool

    Stayed in April 2022

  • Reviewed: 24 March 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted via mobile

    I liked everything. I cant comment on how the restaurant was as i didnt eat there.

    The pool! The staff were sweet, and gave me access to my room straight off the night bus, literally opposite the ado bus station and close to town, the whole place was very clean.

    Stayed in February 2022

  • Reviewed: 14 March 2022

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    Hotel was directly opposite the main bus terminal which was an added bonus. The pool area was fantastic - a real tranquil area for relaxation. Centrally located, restaurants and market was within walking distance.

    Stayed in March 2022

  • Reviewed: 23 January 2022

    8.0
    Large room and nice pool area.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    There are no elevators inside so if you’re not good with stairs request a ground floor room in advance. This didn’t bother me but might others.

    Great location next to the bus station, and it has a large free car park if you’re driving. The hotel is nice, a little dated, but clean. The outside pool area is lovely however no one around if you want to order food or drinks so take your own. Good location for walking into the town down the Main Street, and close to the minivans if you want to explore any of the local sites. The bed was really comfortable and the bathroom was well appointed.

    Stayed in January 2022

  • Reviewed: 12 January 2022

    7.0
    Nice enough!
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Mind you that this is not a 4 star hotel according to European standards. It’s too basic for a 4 star hotel. No breakfast service. Dim lighting in the room. There was no hot water in the shower in the afternoon, only in the morning. I selected this hotel because of its garden and expected to relax a bit, however, the hotel is located right next to a busy road so there is quite some streets noise.

    Location was great. Right across from the ADO station and in walking distance from colectivo’s to the ruins and Roberto Barrios waterfalls. Room was cleaned daily. Towels for the pool. Bed was comfy enough, not as hard as elsewhere.

    Stayed in January 2022

  • Reviewed: 16 April 2024

    10
    Mui recomendable
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Almohadas poquito chico

    Todos

    Stayed in April 2024

  • Reviewed: 26 January 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    Everything

    Stayed in January 2024

  • Reviewed: 14 November 2023

    6.0
    We had an okay stay, it’s a convenient place to visit the archeological site if you’re traveling by bus, but the hotel r
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    In general, the hotel needs a renovation. The rooms and the pool area are outdated. The airco can only be on or off and there was a weird smell in the room. The pool area can be much nicer if it the maintenance was more on top, it’s a pity!

    The hotel is close to the bus station and in a nice neighborhood. The staff was friendly.

    Stayed in November 2023

  • Reviewed: 14 September 2023

    3.0
    Horrible beds
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    We payed a lot for what we had, the bed was extremely uncomfortable.

    Pudimos guardar las maletas al hacer el check out

    Stayed in September 2023

  • Reviewed: 27 May 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    The restaurant service

    Customer service

    Stayed in May 2023

  • Reviewed: 28 January 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    very clean and the staff very nice the young guy for front desk was very attentive and helpful they made our stay easier and great fully! The rooms are very clean!

    Stayed in January 2023

Showing 1 – 25

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