Could use an upgrade but honestly not a big deal as the maintenance is great and its very clean. Location was a little far from where I wanted to stay but that was on me. Nothing to do with the hotel.

Staff are great, they are friendly and very much accommodating to our travel plans and requests. There's a coffee shop downstairs, its very accessible and they even have a vending machine with essentials downstairs.

Stayed in April 2024

Good

Good

Stayed in May 2024

Internet speed should be upgraded while multiple users are logged in

Hotel is excellent. its in a very Good Location just opposite to Spring Mall and walking distance to Swinburne University of technology Campus (Australian University) and an ideal place for parents to come to see their Children study at the Campus. few Restaurants are also available in the area. 20 Minutes from the ushing International Air Port. This is our 3rd time we stayed at Citadines, Not sure of Breakfast as our booking was on Room Basis.

Stayed in April 2024

No thing at all

Room is wonderful value for money. the location is super as its on the opposite side of Spring Mall and walking distance to Swinburn University of technology. ideal for Parent who are visiting their children studying at Swinburne University. there're few restaurants close by specially " Spoon " is a good restaurant with tasty food for reasonable price. we are very much satisfied with Citadines . it has a Nice Laundry Facility with Washer & Drayer and need to buy Tokens from the Front Desk

Stayed in April 2024

None

My stay was great. Spacious and well maintained apartments. Clean linens. Friendly staffs and smooth check in.

Stayed in April 2024

Price is misleading, there is a 8% sales tax in addition to the total bill. Should have said so more clearly Rooms are pricey , better choices at full service hotels Room cleaning not done second night , staff were too busy to handle large numbers of rooms Broken sofa in living room , worn and not replaced Bathrooms and furnishing are dated .

Configuration of apartment

Stayed in April 2024

Parking system Location

Room size, cleanliness

Stayed in March 2024

There’s an odd smell in the toilet and hall area. It’s still bearable.

Near to town, quiet and just opposite a mall. Close to quite a few good places for meals.

Stayed in March 2024

The access card for going in and exit into the basement parking and to level rooms sometimes doesn’t work. *prefer just tap/scan the access card much convenient for the guests*

I’m statisfied for all the facilities, rooms,staffs 🌹

Stayed in February 2024

No proper space for luggage

Clean room spacious

Stayed in January 2024

Supposedly check in time is at 3pm. However our rooms are not ready until 5pm. Too many guests I guess.

The room are clean and great. Our room are upgraded to 2-bedrooms apartment. Equipments in the room are complete ie microwave, stove. There is Coway water dispenser on the hallway. Very convenient.

Stayed in January 2024

Pls upgrade your breakfast cafe.

The room was very good.

Stayed in December 2023

The bfast

Bfast buffet was a bit sad and not much variety. There are nearby eateries that you can go to

Stayed in December 2023

1) unclear about booking payment when booked via agent and booking.com (but the front desk staff was helpful to resolve) 2) the drain/ sewage smell at Level B parking area has not been solved for many years since we first stayed here. 3) why must the hotel van be parked in the front of the building making it difficult for vehicles to maneuver?

Generally good for location and room settings. Thank you for the baby cot. The room wifi has much improved.

Stayed in December 2023

All good around

Stayed in November 2023

It was not easy to find entrance to the hotel even when using navigation (hotel is located over shopping center)

Big, comfortable apartment with the nice view, quite place, underground parking was available, nice nad helpful staff

Stayed in November 2023

Can be improved. 1. It was supposed to be a large double bed when i booked. But the room i got was two single beds put together. Shouldnt it follow the selection made upon booking? 2. The water outlet (below) in the shower was stagnant. After showered, there's like a pool of water probably about 1 1/2nches high. But it subsides after a while. 3. The non stick pan needs to be replaced. Worn out. 4. Some of the bowls, plates and mugs were not in pairs. I booked for 2 pax. At least a pair of these would have been great.

The room was superb. The comfort, the facilities and the cleanliness was amazing. It was worth the stay and for the money paid.

Stayed in November 2023

Slightly old furnishings

Quick check in

Stayed in November 2023

The walls/door of the rooms are not soundproof at all. You can hear everything from all rooms.

The rooms are exactly as pictured on the website. However, what surprised me was the 'hallway' to the rooms. A long walkway through a little jungle. It matches very much with the reason people stay there (for the monkeys and/or sunbears). The hotel staff is very friendly. Checkin was super easy (and fast), the restaurant is nice with decent prices. And with 5-10 minutes walking you are at the monkey sightseeing! Excellent location!

Stayed in September 2023

Karaoke can be heard at nights Hallways dimly lit

Location is good Staff is halpful and responsive

Stayed in September 2023

quite far, i rent car so easier to access nearby malls. the parking quite tricky if u arrive late at night. lobby have to take lift to 1st floor,

huge space, extra beds for my son. very comfortable for small family. affordable hotel.

Stayed in August 2023

I needed a place near to Swinburne so it was perfect. walking distance to the Spring Mall was also very convenient.

Stayed in August 2023

The bathroom was worn out and in need of an upgrade. Sofa was unclean, dusty and felt unsanitised. Overall furnishing and decor felt basic and somewhat cheap. For the price paid and the association with Citadines and Ascot brand, this property does not live up to its name. They are in my opinion better accommodation on offer in Kuching for the price paid.

Clean rooms and friendly staff. Nice swimming pool that opened till late - was a nice feature with the kids.

Stayed in August 2023

Toilet was reasonably clean but could be better.

Carpark was reasonably priced and easy to access.

Stayed in August 2023