The downside of the buffet is that there is a lot of food wastage. Would be nice if the hotel encouraged guests to not waste food. Bed was a bit hard.

The room was wonderful; spacious, clean and with a great view. Also provided us with clean filtered water for drinking. There was so much variety at the breakfast buffet that we couldn't possibly try everything. The facilities like the recreation room and pools and pool slides were great! There's even a clownfish discovery center that we could visit, and saw clownfish eggs!

Stayed in May 2024

So far no complaints

Absolutely loved the property , serene and vibrant

Stayed in May 2024

The breakfast vegetable's choice was a bit limited (compared to Shangri-La Singapore for instance). The tables needed sometimes to be cleaned more.

Facilities for the children. The extra large bed. The sunset on the beach.

Stayed in May 2024

The Sunset Bar was not good value for money.

The room was spacious and the beds were very comfortable Breakfast options were amazing and the wait staff were very attentive The pool was clean and has an amazing outlook. Lifeguards were very friebdly

Stayed in May 2024

The place needs a bit of renovation, the room design is a bit old fashioned and WiFi is really slow in the hotel

The sunset and ocean view is great from the room, the breakfast buffet is nice and the spa is exceeding expectations! The best part is the private pier and island hoping day tour inside the hotel, which you can put expense on room credit, the cashless experience is convenient and staff are really friendly!

Stayed in May 2024

Nothing, we are satisfied with our stay there

We like the chi the spa

Stayed in May 2024

Beach

V good

Stayed in May 2024

Customer service could have been better. It was not consistent

All the facilities were good

Stayed in May 2024

Just that the television is very old school, should change to a smart tv

When i request for a higher floor, they fulfill it very quickly..

Stayed in May 2024

No suggestions.

everything was great; breakfast was fine; room was great. Massage was great.

Stayed in April 2024

Sunset bar is overpriced and basic menu items were not available.

Good location close to the airport. Room was very spacious and clean. Breakfast buffet was excellent if very crowded and busy. Pool area is nice. Staff are extremely friendly and helpful.

Stayed in April 2024

Everything - Staff friendliness and knowledge, excellent breakfast selection, comfortable and clean room with awesome view.

Stayed in April 2024

the breakfast is delicious with lots of choices. but no lamb.

everything is great. the best Shangari-la hotel i have visited so far.will come and stay at Shangari-La Tanjung Aru again. highly recommended. worth the rate and value

Stayed in April 2024

what an amazing place, had the best time ever. the staff were fantastic in every way possible. thanks again

Stayed in March 2024

The sunbeds are very uncomfortable

Staff were incredible

Stayed in March 2024

Charging a super premium for the sunset bar and even some other parts of the property.

Great location with amazing sunset views. Good clean spacious rooms and very nice and friendly staff

Stayed in March 2024

I love every single thing. Variety choice of breakfast, the stunning view and everything was great.

Stayed in December 2023

Very expensive for what the rooms were

Loved that there was lots to do within the resort

Stayed in March 2024

My wife is extremely particular on every crook and nook of the room. She noticed the lighting in the room contains dust and spider webs. And we still sleep underneath some of these. 😫

Excellent location with top-notch customer service. Perfect place for a relaxing trip.

Stayed in March 2024

Everything was great. It would have been nice if the outdoor restaurant started serving food earlier, in time for lunch, but there were other options available.

The staff were incredibly kind and friendly. The location was great - a short ride from the airport, city, and attractions. The hotel was clean and it had amazing facilities. The room was large and the bed was very comfortable. A wonderful stay!

Stayed in March 2024

Nothing. It was brilliant.

My stay at the Shangri-la was so enjoyable. The resort is beautiful and well-maintained. The service from the staff is top-notched, especially Elizabeth at the reception counter. When she learned that I was celebrating my wedding anniversary, she went out of her way to make my stay extra special. I received a room upgrade, a surprise fruit platter, flowers, chocolates and even a handwritten card!!! My husband and I were so blessed by her and the rest of the friendly staff. The facilities, special Thursday Borneo fire-eating show, breakfast and lovely grounds all made our stay extra special. Thank you, Shangri-la!

Stayed in March 2024

nothing that i dont like about everything is perfect

everything! worth my money! facilities and all are superb! sunset here is 💯

Stayed in March 2024

None

There are 3 different pools (Toddler, kids and adult). My son enjoys the water play area and beach very much. The sunset in the evening is superb. There is a fire dance show on Thursday which is so amazing.

Stayed in March 2024

Breakfast was excellent. Staff upgraded me to a family room free of charge.

Stayed in March 2024