Absolutely amazing service and great location. We loved our stay. Very modern rooms and enjoyed the personalized service.

Stayed in May 2024

NOTHING

BED - SUPER COMFY BATHROOM - VERY CLEAN AND NOT SLIPPERY STAFF - SUPER FRIENDLY AND HELPFUL. WELL TRAINED BAR - AT THE BAR CAN SEE TWIN TOWER BREAKFAST - ASAM LAKSA IS GOOD

Stayed in May 2024

My bath was not fixed correct and shower didn’t drain so well.

Love the staff, style of the hotel and location. It’s really modern and has a great pool bar and restaurant. I would stay again for sure!

Stayed in May 2024

This hotel was amazing from start to finish.

Stayed in May 2024

Everything! Nothing to dislike it was all fabulous. Will stay again for sure.

Stayed in May 2024

Great hotel, very comfortable, free minibar, lovely staff!

Stayed in April 2024

Not applicable

Everything

Stayed in May 2024

Nil

Room was spacious, clean and the decoration was nice. Staffs were nice to decorate the room for birthday celebration.

Stayed in May 2024

So amazing and authentic. Not too big and the staff were so personable. Made a great effort to greet me everywhere.

Stayed in May 2024

Breakfast was very good and staff were extremely friendly. Highly recommended..

Stayed in May 2024

I can't really fault this hotel.

The location was exceptional as it is placed close to the pavilion shopping mail. The hotel is clean, the rooms are spacious and the breakfast buffet was excellent. Highly recommend this place if you want luxurious escape.

Stayed in May 2024

Reception counter staff unable to give a clear explanation on the deposit and facilities.

Room was spacious and comfortable bed. Good breakfast with local and bread selection. Long Q for breakfast should follow their suggested timing. Parking is free, before going out just tell the reception counter of your car plate number (No need to use tng). Location is within walking distance to Pavilion and KLCC (7mins)

Stayed in May 2024

One of the best hotel ive ever been 💕. The staffs are very friendly and helpfull. Very warm welcome. The bed are sooooo comfy. Foods are sooooo good. The overall ambience are stunning.

Stayed in May 2024

Everything was perfect! The staff was warm and welcoming, always happy to help. The food was good. Room was clean and confortable. Perfect location (near the Petronas and Bukit Bintang area.

Stayed in May 2024

Nothing

Everything. Amazing hotel and staff.

Stayed in May 2024

Nothing- it was great.

Beautiful hotel located 10 minutes walk from the Petronas twin towers. Staff was wonderful- I didn't arrive until past 11pm and the bar was closing and they were still willing to bring a Negroni up to my room for me! The day I checked out it was easy to store my bags and they were happy to give me continued access to the facility. I really enjoyed my stay and would absolutely stay again next time I am in KL.

Stayed in April 2024

Consistent labelling of vegan breakfast items would be the only improvement.

Beautiful hotel and really relaxing space in KLCC. They have clear VEGAN options for breakfast (a yummy chickpea 'omelette') and on the restaurant menus. Some buffet items were clearly labelled as vegan but this could be more consistent - staff were able to answer our questions about what we could eat but it would be easier to label consistently. Pool lounge area was great as was the pool to relax after breakfast. Rooms are big and well designed.

Stayed in May 2024

Located in the heart of KL, if it wasnt for the rain, we would be able to walk to Pavilion/ Changkat areas. It does have massive jams in the area if you travel by car, but to be expected.

Stayed in May 2024

Authenticity

Stayed in May 2024

The fridge is a little bit small.

Services of the RuMa Hotel.

Stayed in May 2024

Sambal omelette at breakfast could be better seasoned. Knit picking here though

Clean, comfortable and quiet room with amenities and stocked minibar. Facilities were amazing and breakfast menu wonderful

Stayed in April 2024

Absolutely loved this place. I wholly and fully recommend it. My friend went on his honeymoon here and wouldn’t stop talking about it. I know why now. The staff are perfect. They tend to your every need. The room is gorgeous. The view is amazing. The food is fantastic. The lobby is a vibe. The bar area is an even bigger vibe. The whole place is just the absolute best. I can’t write enough about this place so if you take anything away, it’s to stay here

Stayed in February 2024

Nothing really to dislike.

Loved the design and architectural elements of the hotel, breakfast and dinner at ATAS Restaurant was superb, centrally located, wonderful service.

Stayed in April 2024

Nothing. Keep up the great work team.

The staff were all very professional, warm, kind and always tried to address every need. The spa was great....the lady may have been petite, but gosh did she have strong hands. The pool was very beautiful. I spent many hours relaxing there. The room was very beautiful and meet all my needs. I appreciated Having a small selection of drinks in the mini fridge included in my room rate.... a great touch. I stayed for a few days for some "me time"... and I got just that. I'd love to stay again someday. The breakfast was amazing. Everything was of high quality and very appealing. Lastly, the monorail is a short, all be it very hot and steamy 7 min walk away, as we're several high quality food courts.

Stayed in April 2024