Jalan Putra Square 6, Putra Square, 25200 Kuantan, Malaysia
#10 of 76 hotels in Kuantan
Guests' ChoiceBased on 3057 hotel reviews
8.1Cleanliness
8.6
Comfort
8.6
Location
9.0
Facilities
8.4
Staff
8.6
Value for money
8.0
Free WiFi
7.6
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End of dialog contentReviewed: 29 May 2024
Ibrahim
MalaysiaWe were allowed a late check out until 1pm for both of the rooms in which we stayed. However, at about 12.15pm one of our family members couldn't have access to the lift from the gym level up to the room. He has to climb up using the stairs up to level 17. Very troublesome to him. I don't know what was the cause for the miscommunication.
Stayed in May 2024
Reviewed: 28 May 2024
Sarifah
MalaysiaThe pool also clean anviromenr quite nice
So nice and clean. Tv connect with internet so easy to access Youtube .
Stayed in May 2024
Reviewed: 28 May 2024
Lazri
NamibiaMore choice of food for breakfast buffet
Stayed in May 2024
Reviewed: 27 May 2024
Fazirah
MalaysiaNil
Location
Stayed in March 2024
Reviewed: 27 May 2024
Dato'
MalaysiaThe wardrobe very smelly The elevator very slow The counter receptionist very slow only three open Waiting too long for check in and out Deposit too high rm200 The food not too delicious a bit sweet, spicy and salty. Topup drink and food very slow. Near the foyer waiting too long This is 5 star hotel looks like boutique hotel ***
Location near to the mall
Stayed in May 2024
Reviewed: 26 May 2024
Fazleen
MalaysiaMultiple phone calls to operater, front desk and bell service were not answered at all around 9am They couldn’t handle large crowd for breakfast. Many empty trays and most items are not replenished The hotel is not properly maintained
The location
Stayed in May 2024
Reviewed: 20 May 2024
Han
MalaysiaCheck in progress could be improved
The location
Stayed in May 2024
Reviewed: 19 May 2024
Mohamad
MalaysiaNothing so far
Big, spacious, clean and strategic location cloae to amenities
Stayed in May 2024
Reviewed: 17 May 2024
Abdul
MalaysiaFriendly staff, good breakfast choice , good location
Stayed in May 2024
Reviewed: 14 May 2024
Kalainyanam
MalaysiaNothi ng
Good, clean , freindly staff
Stayed in May 2024
Reviewed: 10 May 2024
Ruyhana
MalaysiaThe room lighting
i like all...the most important peace of mind 🥰
Stayed in May 2024
Reviewed: 7 May 2024
Zamran
MalaysiaStaff not friendly
Nothing
Stayed in April 2024
Reviewed: 7 May 2024
Tengku
Malaysialampu meja rosak , peti ais tak leh tutup ..
Parking , room
Stayed in May 2024
Reviewed: 5 May 2024
Traveller
MalaysiaNetflix couldn't be used since we were told that they were in the process of installing the servis, hence we were left with local channels; no coffee machine in the room despite stated in the room description in booking.com; no coffee machine during breakfast which was quite weird for a 5-star hotel; breakfast was quite good but not many options; we only received one small bottle of shower gel and shampoo;
The room, cleanliness, easy parking, location, no charge for parking but need to validate your TnG card at the counter.
Stayed in May 2024
Reviewed: 29 April 2024
Abdul
MalaysiaThe smart TV was recently installed but the TV has no wi-fi connection yet. Therefore, we were unable to access Netflix, YouTube etc. The existing channels were very few and basic.
The location is perfect. The room is quite spacious and the breakfast selection is very good.
Stayed in April 2024
Reviewed: 25 April 2024
Mohd
Malaysiabreakfast food is average. Front desk staff are not friendly
location at Central.
Stayed in April 2024
Reviewed: 21 April 2024
Suzila
MalaysiaThis was our second time staying here. Love the fact that it's in the middle of the town and opposite a mall. Very convenient for last-minute shopping for my daughter who was returning to IIUM campus. Friendly staff at the counter, lobby & restaurant. Loved the breakfast spread Alhamdulillah.
Stayed in April 2024
Reviewed: 11 April 2024
Aqila
MalaysiaCleanliness wasn’t up to par. Toilet bowl had urine stains on it.
Location
Stayed in April 2024
Reviewed: 11 April 2024
Aireen
MalaysiaThe surroundings, decoration, foods
Stayed in April 2024
Reviewed: 9 April 2024
Zulkifli
MalaysiaThe lighting in the room is quite dim
It is located very close to the shopping mall
Stayed in April 2024
Reviewed: 28 March 2024
Jun
AustraliaThere is no hot water station, not so convenient in this sense.
Breakfast includes a variety of foods! One of the best we've tried. The room is new. The hotel is close to the mall!
Stayed in March 2024
Reviewed: 22 March 2024
Asmizam
MalaysiaIt could be better if more food during the sahur. Need to check water pressure and hot water system in the room, sometime hot some time cold.
Clean Room, Good Sahur and Location near to East Coast Mall.
Stayed in January 2024
Reviewed: 21 March 2024
Syed
MalaysiaComfort not properly vacuum cleaned.
Location, spacious room, nice bathroom, comfortable bed.
Stayed in March 2024
Reviewed: 12 March 2024
Han
MalaysiaNothing
Location
Stayed in January 2024
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