Some employees show little patience for people who do not speak Dutch or fluently English. Their annoyance is noticeable and they are not very attentive, for example the dark-skinned boy at the reception and also a Ukrainian girl (the oldest) who is rude when giving instructions. Take care of those details. Because the Hyatt brand is empathetic.

I like the hotel!. Excellent breakfast, quiet, services in general very good. The professional and super friendly attention of Hildegard Strauss! I will return to this hotel as soon as I return to Holland

Stayed in May 2024

AC or heating thermostat should (could) be better

Stayed in May 2024

Breakfast

Breakfast was okay. Not great for myself

Stayed in May 2024

There was no fresh air in the room, and nobody could show how to regulate conditioner

Almost everything

Stayed in April 2024

Free parking and free airport shuttle will be nice. More Asian breakfast choices will also be great. Better heating in toilet/shower room will make stay more comfortable.

Room is big, spacious and quiet. Central heating and air conditioning but toilet/shower room (also spacious) can get a little cold when taking shower (for us coming from SEA). No cleaning svc but towels are replaced daily. Fridge, kettle and coffee/tea provided in room. Standard European breakfast provided but one of the day there was fried noodles. Airport shuttle chargeable at Euro 7.50 and Parking at Euro 19.50/24 hours, with no limit to entering or exiting carpark during period.

Stayed in May 2024

They could offer a better range of dinner options.

Breakfast included on the rate, even though there must be people leaving too early to enjoy, I think the majority would approve.

Stayed in May 2024

NOT Applicable.

Good Breakfast, I really enjoyed. Rooms are very Neet and tidy.

Stayed in April 2024

Good

I like comfortable Room All Cleaning

Stayed in May 2024

The room was spotless and the bed was very large and comfortable I loved that you could open the window. Breakfast buffet was good value for money.

Stayed in May 2024

Clean, well equipped. Friendly staff. Wonderful breakfast. Free shuttle to the hotel. Shuttles from the hotel on a regular schedule.

Stayed in May 2024

air conditioned

excelent breakfast, perect location

Stayed in May 2024

The Hotel was in a very good location, easily reachable to Airport and Amsterdam Centrum. The room was clean, easy Check in and Check out process.

Stayed in May 2024

On the last day of our stay, we took the hotel shuttle bus to the airport, and during this journey, the driver was engaged in a video call for almost the entire trip (11 am departure from Hotel to the airport). He only ended the call just before arriving at the airport. This behavior was extremely frustrating and alarming, as it compromised the safety of all passengers on board. As a professional driver responsible for transporting guests, it is imperative to maintain full attention on the road to ensure everyone’s safety. Engaging in a video call while driving is not only unprofessional but also highly dangerous. I hope this matter is taken seriously to prevent any potential accidents or incidents in the future. Despite this unfortunate incident, we enjoyed our stay at your hotel and were very satisfied with the service provided by your staff. We look forward to staying with you again, trusting that this feedback will help improve the experience for future guests.

The location is very convenient to the Amsterdam city centre or other attractions. It about 20 minutes on the train from the airport and about 50 minutes to Hague or Zaandam. Furthermore, the duration of our stay was delightful, and I would like to extend my heartfelt appreciation to your team, especially the receptionist who warmly welcomed us upon arrival and assisted us with both the check-in and check-out processes. Her pleasant and helpful demeanor truly made our stay more enjoyable.

Stayed in May 2024

Clean rooms.

Stayed in April 2024

Nothing

Everything is good

Stayed in May 2024

There is no market of shops near by. Just a servo with limited options. ( Still waiting for my Deposite of EURO 150)

Nice Room, Good breakfast, comfortable Shuttle service from the Airport

Stayed in April 2024

The breakfast was underwhelming, could use more variety

Clean, comfortable, close enough to the bus station that takes you to the airport

Stayed in May 2024

Room clean

Stayed in May 2024

Parking quite expensive for an outdoor parking (19€). We had a triple room, one of the beds was a sofa bed, and it did not have a blanket or duvet, and there were no spare ones in the room.

The location was good, close to Amsterdam and several other attractions. Breakfast was good and included in the room rate. Friendly satff.

Stayed in May 2024

More different types of coffee. Live omelets counter

Could be better.

Stayed in April 2024

Nothing to say. Very good.

The rooms are spacious and very comfortable. Good that you can open the windows. The shuttle bus services is excellent. Breakfast service was good, but there are peak times to avoid if you want the full choice and a relaxing experience. Tea and coffee in the room is a very welcome feature.

Stayed in May 2024

I couldn’t seem to control the aircon. But what we didn’t like is the layout as you enter the hotel lobby, very poor reception area with the restaurant kind of hidden and a strange round hidden room in the middle. And a long wavy wooden table with sockets for one’s laptop and lights which really shouldn’t be in a dining room. The dining area was not cozy at all, one just wanted to eat and get out.

The bedroom was really nice and spacious and beautifully decorated, mattress and pillows were very nice.

Stayed in May 2024

Prices. Need to adjust cost of items in the Hotel

Environment, Breakfast and the Airport Bus Shuttle services

Stayed in May 2024

You need to catch transport from the airport to the hotel, taxi, shuttle or public transport which is a little inconvenient for a airport hotel.

Hotel is perfect for those needing to stay overnight close to Schiphol airport, hotel shuttle was seamless, on time and free both to/from the airport. Staff are very friendly, location is ok, nothing around the area within walking distance except McDonald's, hotel restaurant closes early, no problem but something to consider if arriving late in the evening. Breakfast buffet was very good, a lot of selection.

Stayed in May 2024