Vredenburg 14, City Centre, 3511 BA Utrecht, Netherlands
#39 of 45 hotels in Utrecht
Guests' ChoiceBased on 754 hotel reviews
7.4Cleanliness
7.6
Comfort
7.6
Location
9.4
Facilities
7.3
Staff
8.6
Value for money
7.0
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 May 2024
Carolyne
CanadaFinding our rooms was like going through a tricky maze and ours backed on to a busy lane way that tended to be loud. We flooded our bathroom with the high pressure shower.
Perfect location for the 5 of us as it is close to the train, dining, shopping, sight seeing, the market and bike rentals. We also very much enjoyed the infused water and candys provided at the friendly reception.
Stayed in May 2024
Reviewed: 21 May 2024
Teresa
PortugalBreakfast was too expensive so we had to go out to take breakfast
The room was very confortable and cosy. Excellent location
Stayed in April 2024
Reviewed: 21 May 2024
M
NetherlandsFairly simple rooms; relatively high price per room. Breakfast expensive.
Convenient location, easy check-in
Stayed in April 2024
Reviewed: 21 May 2024
Jeannie
United KingdomThe room was noisy at night. Noise from the street was a problem. The ensuite could have done with a more substantial door.
Room fine, breakfast nice, staff good
Stayed in May 2024
Reviewed: 13 May 2024
Christophe
FranceVery noisy room located in front of the street. Breakfast could be better for the price
We enjoyed the location and team kindness
Stayed in April 2024
Reviewed: 13 April 2024
Louisa
KuwaitMy room had a balcony in which the doors were not insulated properly at all so i was able to hear everything happening outside, it’s valid to have some noises since the hotel is in the heart of the city but that was too much to the point that it felt like i was sitting outside. the hairdryer is old and did not work well.
The location is perfect since it is extremely close to a concert venue nearby as well as the central station.
Stayed in April 2024
Reviewed: 4 April 2024
Gergana
BulgariaThe pillows were uncomfortable to me - too soft, but that is a matter of a personal preference. There was a church nearby so the sleep could be difficult because the bell was loud enough but the hotel has provided earplugs. My main area of improvement is the breakfast - no joghurt or fruit salad, fruits were extremely scarce, more like a boutique decoration and also there was almost nothing sweet. I did not also like the soap - it was a difficult to squeeze and not so nice to wash with conditioner. There were also people who smoked weed and was strictly forbidden, but sadly the hotel could not find them and take action.
Location was excellent - 5 mins walking distance from the train station and close to many shops and a shopping centre. The room was good enough - spacious and very clean, as well as the bathroom. Staff was friendly and overall my impressions are positive. Hotel has provided earplugs for the neighbouring church - very considerate of them. In any case, this hotel did much better than the Leonardo hotel in Antwerpen.
Stayed in April 2024
Reviewed: 4 April 2024
Claire
AustraliaThe bathroom was little grubby....toothpaste spit underneath the mirror, the glass door of the shower wasn't cleaned from the last guest. Some of the tiles around and underneath the sink hadn't been wiped. The coffee machine didn't work.
Great location and I appreciated the free upgrade. Bed was comfortable and room quiet.
Stayed in March 2024
Reviewed: 1 April 2024
Bogdan
RomaniaRoom 516 has a door-step into the bathroom. During the night I stumbled upon it. Very strange, never seen such thing before...
great location, great bkfst, excellent staff, super clean!
Stayed in March 2024
Reviewed: 16 March 2024
Kim
NetherlandsThe sink made a weird noise when we turned it to hot water
The staff was very friendly
Stayed in March 2024
Reviewed: 23 February 2024
Olivier
NetherlandsIt’s a little old fashion, need to be updated, but thats why it’s not an expensive hotel
The location mid in the center of Utrecht
Stayed in January 2024
Reviewed: 7 February 2024
Sofia
GreeceRoom we got had no air conditioning (it was cold) and it was already expensive just for a one night stay, however location, staff and cleanliness made up for it.
Loved the spacious room and balcony. Everything was very clean too with offered tea and coffee in the room.
Stayed in February 2024
Reviewed: 6 February 2024
Lyndon
IrelandShower screen didn't work very well, no seal, so the bathroom gets soaked when you shower.
Location was fantastic. Breakfast was great. Room was comfortable.
Stayed in February 2024
Reviewed: 6 February 2024
Jim
United KingdomNoise from other guests into the very early hours. Could do with a hotel bar
Good size room with decent facilities. Some nice little touches like welcome cakes
Stayed in February 2024
Reviewed: 4 February 2024
Silke
GermanyThe room faces the street and the window does nothing to keep sound out. The traffic as well as music and people shouting in the middle of the night could be heard loud and clear. Also the main room had no lamp on the ceiling, there were only two small lamps on the nightstand and the desk, respectively.
The hotel is right in the middle of town about 5 minutes from the train station, so everything is within walking distance.
Stayed in February 2024
Reviewed: 23 January 2024
Guglielmo
NetherlandsPillows were too thick and blankets too thin. Heaters were off when entering the room.
Location was great!
Stayed in January 2024
Reviewed: 18 January 2024
Zdenko
SlovakiaToo audible noise from street (there is hole in the wall as an air ventilation)
Perfect location in center, very polite staff.
Stayed in December 2023
Reviewed: 15 January 2024
Sheron
United KingdomThey should make it clearer they will only clean the room if you leave the card outside on the door. Annoying to have long day at work and return to unmade room.
Personalised note in room offering free drink. Nice touch.
Stayed in January 2024
Reviewed: 10 January 2024
Susan
Arubathe shower door did not close well so the whole bathroom floor was wet after each shower,
location is better than expected, the heating was super, the bathtub was good, the paraplu was wonderfull to borrow without charge, the beds were great
Stayed in January 2024
Reviewed: 9 January 2024
Fabio
BrazilThe room was a bit of a let down, it had carpeting, which I didn't see in the photos, also the bathroom in the room had no lock, so you can't have much privacy, one of the chairs in the room had the legs twisted and the table was crooked, so it could be better, the rooms are due for a facelift. Also speaking of lifts, the hotel lift is a bit on the small side, our family had a hard time fitting with all our luggage.
The breakfast was really good, there was a lot of options, like fruits, juice, coffee as well as pastries. With eggs, bacon and sausage. The location was exceptional, right near the Mall and the Train Station, close to a lot of museums and downtown.
Stayed in January 2024
Reviewed: 8 January 2024
David
United KingdomThere wasn't anything that needed attention
Central location, close to both the central rail station and historic centre, but super quiet. Good sized room. Great buffet breakfast with lots of hot and cold options
Stayed in December 2023
Reviewed: 31 December 2023
Ana
AustriaThe building is a bit odd and you need to take stairs often
Fantastic location
Stayed in December 2023
Reviewed: 15 December 2023
Leon
Netherlandsremote control of the tv didn't work
nice breakfast and perfect location in the city center
Stayed in December 2023
Reviewed: 8 December 2023
Jolijn
NetherlandsThe rooms are quite dated. The bathroom had a broken showerhead holder. And the bathroomfloor was clearly not cleaned with a wet mop,seeing dried up red spots on the floor...
Great location; The hotel is right in the middle of the city center, you can walk everywhere. In less then 5 minutes your are at the main trainstation. The staff upgraded my room, which was really kind. The bed was bigger, and slept well.
Stayed in December 2023
Rimini, Italy
Murcia, Spain
Montánchez, Spain
Tierra Bomba, Colombia
Willemstad, Curaçao
Pinzolo, Italy
Encarnación, Paraguay
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content