Simply the best. We delayed our return to USA from France just weeks ago could stay at Palacio. Great staff. Excellent afternoon snacks in the garden. Near superb restaurants. Our Lisboa favorite.

Stayed in May 2024

Breakfast could be better.

We loved the amenities, location and staff.

Stayed in March 2024

It was like a fairytale-back in time

Stayed in May 2024

All of the staff treated us as family from the moment we arrived.

Stayed in May 2024

Everything was very very neat, clean, original, chic and smelled wonderful!

Stayed in April 2024

A very special and unique hotel! Beautiful, historic and the staff was very nice. A memorable experience

Stayed in May 2024

Can't think of anything I didn't like . Was very satisfied.

Everything was excellent. The staff were all extremely friendly , helpful and welcoming. The breakfast was excellent. The decoration throughout the hotel and our room were very nice too.

Stayed in May 2024

Nothing

Gorgeous, romantic hotel. Friendly staff and beautiful breakfast.

Stayed in March 2024

It could get a bit loud in the night because of people singing on the street.

It’s a very special place in the heart if Lisbon. I loved all of it, especially the breakfast, the lovely people working here that give those beautiful rooms soul and love. Always very welcoming and heart warming. The rooms are pretty, in some it might can get a bit loud during the night due to a bar close by. But the stuff helped with that, too. The spa is lovely and the garden is a special place, having a glass of red wine, meeting other guests and enjoying life. I stayed a week here and will surely come back.

Stayed in May 2024

Design of bathroom, and shower poured large amounts of water onto bathroom floor

Almost everything!

Stayed in May 2024

Breakfast was amazing with a great selection of fresh food served in elegant rooms and a pianist and violinist serenading us each morning. We also enjoyed the ginginha drinks and the complementary wine and tapas each afternoon.

Stayed in May 2024

I wish the staff knew more about the history of the building. The staff were phenomenal, but this was just a little lacking. Or maybe a placard with some history would be nice!

This place is not just a hotel, it is an experience. Every corner of the building is ornate and decadent. I went with a friend of mine and we felt like we were princesses. The rooms, the spa, the breakfast with live violin/piano, the free wine tasting/cheese, the dinner with Fado, the location in the city, the dedicated staff, etc. I'm going to send my parents one year for their anniversary or something.

Stayed in April 2024

There is none.

The stay was phenomenal. The service from the staff was excellent. Special compliments to Marcos at the reception who was very kind and interested in helping with the choice of how to see the city, as well as compliments to Clara who is the PR of the hotel and a wonderful Fado singer who gives tourists an insight into the history and what Fado is. Every morning, the day begins with the sound of the piano and violin, so I recommend experience. The Palace Hotel has and is long owned by one family, and everything in the facility represents how it used to be in the old rich houses of Lisabon. It's like you're in a fairy tale.

Stayed in May 2024

It’s really weird to have a hotel that’s colonizer themed. My room was in a stunning location in the hotel, other rooms are in the servants quarters areas with tight hallways.

Room and building amazing.

Stayed in May 2024

Breakfast and room were wonderful! The staff was excellent. Great location.

Stayed in May 2024

Nothing

I love everything about this place, the breakfast is the best I have ever tasted and experienced, the rooms smell so nice and lovely, the staff are friendly and attentive. I feel like royalty everytime I stay at this hotel.

Stayed in May 2024

The beautiful garden closes after 10pm, and with the sunset at nearly 9pm it would have been nice to return to the hotel and linger there. I was confused with another black guest at reception and dinner - it didn't cause any problems but a heads-up for any other visitors.

What an absolute joy to stay here! I booked this for a solo birthday trip and it couldn't have been more special. I wanted to wake up in a princess room for my birthday and it certainly delivered. The hotel itself is impeccably maintained and stunning. You are made to feel like it is your home and you can wander and explore as you please. On my birthday the staff took pictures for me at breakfast and did a special serenade to sing and play happy birthday on the violin at my table, with a candle in a cake. The wine in the cellar was wonderful. I am not a red wine drinker but enjoyed all 3 that I tried. Everywhere you go in the hotel you are treated by the staff as if you are the only guest. They always have time, kind words and good humour to share with you. In particular, Diogo made a special effort to make me feel welcome on my birthday, Maria Carla helped me navigate the city and was so flexible helping me to book dinner and spa treatments, Ronda the masseuse was lovely and attentive at the spa, Carlos the waiter for dinner was a treat and Carla's Fado singing was the icing on the cake after seeing her host breakfast every morning.

Stayed in May 2024

If you are a light sleeper make sure to book room with the view of the backyard

It is a central place with a lot of charm. A lot of attention to detail. So much can be achieved with so little! Beautiful welcome and a welcome drink, all you need in the room, live music at breakfast was a highlight! I highlighly recommend this hotel.

Stayed in May 2024

The room was a little small and air conditioning started to make a vibrating noise after it had been on a while. However it was quiet and comfortable.

The staff were very friendly and helpful. Of particular note was Carla who just made things happen. she was friendly and happy to assist with any request. The building was very interesting and historical. A great atmosphere, great hospitality but its greatest asset is the excellent staff.

Stayed in May 2024

Nothing

The hotel is all about the insides and the people. It's an old building so the services fit around the architecture. And it works. There is a small pool, a lovely garden, a wine cellar, breakfast was exceptional (including live music), our room was great...but the best thing is the staff. Helpful, friendly, funny: reception walked us to our room which became a guided tour of the building...and everyone smiles.

Stayed in May 2024

We loved every single thing about this hotel. The staff are incredibly kind and thoughtful. The facilities are beyond what you would expect. Perfect location. Spectacular breakfast. Love love love and can’t wait to go back.

Stayed in April 2024

The only very very small negative would be the noise at night from the street below

Amazing place with excellent staff - breakfast the best at any hotel I have stayed in

Stayed in May 2024

I booked on the day due to being let down by another hotel. This hotel is a real gem. Quaint and opulent at the same time . Retains so much charm. Great location to see the sights.

Stayed in April 2024

Amazing location, view, staff and room!

Stayed in May 2024