Skip to main content
  1. Hotel reviews homepage
  2. Singapore hotel reviews
  3. Singapore hotel reviews
  4. Reviews of Hotel Bencoolen at Hong Kong Street

Reviews of Hotel Bencoolen at Hong Kong Street 4 stars

47 Hongkong Street, Boat Quay, 059685 Singapore, Singapore

#197 of 477 hotels in Singapore

Guests' Choice

Review score

Based on 469 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.0

  • Location

    9.2

  • Facilities

    7.7

  • Staff

    8.8

  • Value for money

    7.8

  • Free WiFi

    8.1

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 2 June 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Superior Queen (New Wing)
    • Stayed 3 nights
    • Submitted via mobile

    > I'm happy that the hotel provided a breakfast but it was quite limited and served on polystyrene plates which did not match the style of the hotel. I would not describe the hotel as a budget hotel yet the breakfast set up felt very budget. Regardless, it was nice to have the option of a breakfast included with the stay. > The room appeared very clean but upon returning to the room at the end of the first day I found the shelf behind the bed had become quite dusty. When I dropped something on the floor, I noticed there was a lot of dust behind the bed. Overall the room was very clean but it showed that the cleaners had not been doing a deep clean for quite some time. Some people are allergic to dust so I think it's quite important to ensure that all spaces are vacuumed properly. > The cleaner came very late in the day to my room, when I had returned from being out all day. I wished to have the room cleaned and the sheets changed but since they arrived a few minutes after I had arrived back (around 5:30 pm) I settled for just changing the towels. They did come earlier on the second day though.

    > The location was excellent for getting to the main attractions of Singapore and it was only a short walk to the Clarke Key metro station. > The room was comfortable, and the bathroom and shower were good. > The woman at reception was very friendly and helpful.

    Stayed in May 2024

  • Reviewed: 1 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Loft Suite
    • Stayed 3 nights

    Location Air conditioning Amenities Staff were awesome Great to have 2 bathrooms Breakfast was an added bonus - caters more for Asian travellers

    Stayed in May 2024

  • Reviewed: 31 May 2024

    7.0
    Nothing special but it does the job for a night or two
    • Leisure trip
    • Solo traveller
    • Deluxe Superior Queen (New Wing)
    • Stayed 2 nights

    Breakfast wasn't very good. No desk in the room. The bathroom is pretty small and the glass door didn't close properly. The second building feels like the staff entrance (it probably was) with control panels and fire hoses everywhere. Hot water was a bit coming and going.

    The bed was comfortable. Good location. Fast wifi. It's not amazing overall but for the Singaporean standard it was affordable enough.

    Stayed in May 2024

  • Reviewed: 29 May 2024

    7.0
    6 Days a long time to spend in Singapore but hotel location made it easier
    • Leisure trip
    • Group
    • Executive Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Seem Short staffed. Seemed like only a Single hardworking room attendant to service / clean rooms so was not to best standard.

    Location was great. Short stroll to Clarke Quay Mrt & waterfront restaurants / bars. Lots of buses nearby too.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Executive King (New Wing)
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Location

    Stayed in May 2024

  • Reviewed: 22 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Executive Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    The location was excellent, an easy walk to the river, shopping and MRT. The room and bed were comfortable and a reasonable size. The laundromat was 2 doors away. Breakfast was included, and although basic it got us started for the day. We even used the pool which is not heated so not a spa, but it is big enough to relax in, not swim in. We got what we paid for, convenience and comfort, not luxury.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    8.0
    I definitely would recomment the travellers to stay at Hotel Bencoolen at Hong Kong Street
    • Leisure trip
    • Family with young children
    • Executive Double Room
    • Stayed 6 nights

    Somehow, when I made a booking on Booking.com, I thought, as per the booking confirmation, that the Room, which I booked, was the last one, which was up-graded to "Executive", which, in reality, did not happen. Also, the confirmation said, that there is a gym at the hotel, which was not a case (it was no gym).

    We liked the location a lot: proximity to Chinatown "HQ", food courts and the temples. Also, the MRT station was very close, and given an excellent infrastructure (including very easy ticketing prosedure), it was easy to go ANYWHERE! The hotel staff was very helpfull and nice as well.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Executive King (New Wing)
    • Stayed 6 nights
    • Submitted via mobile

    Walls paper thin. Hope for good room neighbors. No table or anything. Blanket was a bit dirty

    Location is perfect. Value for money at least with my discount was ok. Bathroom were new and nice.

    Stayed in May 2024

  • Reviewed: 17 May 2024

    7.0
    Fair for the price but some disappointing aspects
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 1 night

    We paid for breakfast as part of the room price, we were leaving for the airport at 0630 and breakfast didn't start until 0700 so we asked for a takeaway breakfast and they said no. This was disappointing and surprising in a '4 star hotel' in Singapore. Not to go to the airport hungry, the next morning we decided to eat at 0700 and leave straight away. The breakfast was served in the reception lobby, it was extremely limited, basic and felt unhygienic. It was served on polystyrene plates and disposable cups and cutlery. Really environmentally unfriendly.

    STAFF, WI-FI - 5* PRICE, LOCATION, ROOMS - 4* VIEWS, BREAKFAST - 1* The staff were super friendly and the Wi-Fi very fast and reliable. Rooms were comfortable and the shower was powerful although there was little hot water in the morning. Location was great - 15 min walk to the Chinatown hawker food markets and 10 min walk to the river, with an extra 10 min around to the marina. Overall, for the price we paid (considering you're in Singapore) and the location it was in, it was reasonable. Breakfast was pathetic - both the refusal / inability to provide a take-away one when you've paid for it already (really so hard to give a croissant and a juice box?) and then the horrid way they served it in the lobby.

    Stayed in April 2024

  • Reviewed: 14 May 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Deluxe Superior Queen (New Wing)
    • Stayed 1 night
    • Submitted via mobile

    No complaints

    All is good

    Stayed in May 2024

  • Reviewed: 11 May 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Executive King (New Wing)
    • Stayed 6 nights
    • Submitted via mobile

    A lot noisy at night due to the downtown bars

    Very clean

    Stayed in May 2024

  • Reviewed: 11 May 2024

    9.0
    Good price, good location, poor breakfast
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast is very poor. Is a buffet with 5-6 choices. As a european, I couldn't eat anything but jam with butter.

    Nice staff, good location, clean room, price is good.

    Stayed in May 2024

  • Reviewed: 17 April 2024

    8.0
    Good hotel for it's price, not far away from metro
    • Leisure trip
    • Couple
    • Premier Double Room
    • Stayed 1 night

    Room was big enough, it was well cleaned. The only minor minus - it is a little bit outdated. The breakfast is fine: boiled eggs, sausages, salad, toast, coffee and watermelon .Enough to get calories early in the day.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Executive King (New Wing)
    • Stayed 4 nights

    No hand towels

    Great location, in walking distance to all sights of Singapore.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    7.0
    Budget option with great location
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was mediocre, but you can bring along your own products to complement (like juice, yougurt…) But what can you expect for this price range.

    Convenient and central location. Friendly and fast service. Functional rooms of decent size.

    Stayed in April 2024

  • Reviewed: 12 April 2024

    7.0
    Excellent location and the reception staff were extremely helpful and kind.
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 2 nights

    The rooms were a little tired. Breakfast was limited.

    The location was excellent. The staff, especially were very helpful. Linh (I think that's her name) was so kind, helpful and knowledgeable.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Executive King (New Wing)
    • Stayed 3 nights
    • Submitted via mobile

    However, we occasionally had ants in our room and we didn't always have hot water for showering.

    The hotel is very well located with restaurants and bars nearby. The rooms are not particularly small.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast most horrible I have see in my life … most dirty the insects turn around up to breakfast … they simply rinsed the glasses and put them back there

    The location it’s very good … the staff it’s good

    Stayed in March 2024

  • Reviewed: 29 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The walls are very thin, and our neighbours were too loud. The bathroom is very small. A couldn't use normally the toilet, because it was too close to the wall.

    Friendly and helpful staff. We could use the luggage store after check out. The bed is enough big and comfortable for two people. We could check in earlier then 3PM. Great location.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    9.0
    Great, value for money option in the area. Recommended.
    • Leisure trip
    • Solo traveller
    • Executive King (New Wing)
    • Stayed 2 nights
    • Submitted via mobile

    Convenient location close to Metro station and the Clarke’s Quay. Friendly and helpful staff. There is a new building next to the main, but the access is easy. Room clean comfortable and modern.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    9.0
    Great location, great hotel, would return back
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Pool was a little underkept

    Great location really friendly staff

    Stayed in March 2024

  • Reviewed: 22 March 2024

    9.0
    Great location great staff
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No bedside tables

    Central location. Very helpful staff. Clean

    Stayed in March 2024

  • Reviewed: 11 March 2024

    8.0
    Nice small hotel with spacious room and good location
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    All good.

    Nice small hotel with clean and spacious room. Location is nice, close to bus stop. Chinatown MRT station is 7 minutes and Raffles MRT is 12 minutes walk. Close to many cafes and Boat Quay.

    Stayed in March 2024

  • Reviewed: 21 January 2024

    8.0
    Ideal location
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was just okay. TV service was just streaming.

    Location is great, quiet, but walking distance to Chinatown or Clark Quay MRT.

    Stayed in January 2024

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: