Kids club pool area could use a bit of an upgrade/refresh.

Relaxing in the pool, no need to leave resort if we didn't want to.

Stayed in May 2024

Breakfast . Not much changes for breakfast . I stay 3 night .

Stayed in May 2024

The upgrade was abit too pricey, i was not able to stay at the section where my friends stayed ;-(

Everything was amazing !! service, staff and room... I will be back again in July this year & booking the same place... :-)

Stayed in May 2024

Nothing worth point out.

The location is spot on . All three pools are good, and so is the gym . Charm Thai restaurants is great and also offers a discount.

Stayed in May 2024

So far so good, if there is spa service will be more better

Good

Stayed in May 2024

none

the pools are fabulous as there were two swimming pools within our room view and both are great. the other pools are on the other side of the hotel and are great too as we pass them while going to the beach. the restaurants are great too and the TERRAZZO restaurant is exceptional. the location of the hotel is on the beach and you need only to cross the road to be on the beach sand. the room was quite and nice. the view was great. the staff are very helpful and respectful.

Stayed in May 2024

Location was really convenient, in the center of the Patong, cross the street and you'll be at the beach. The main pool was nice and big, also the private pool was really calm and relaxing. Breakfast was great with much options and really high quality food!

Stayed in April 2024

I didnt like that no one came around the pool for orders of drinks or lunch.

Location is central. Pool area very clean and facilitates all ages in separate areas, as well as two extra pools in Kids Club area. Breakfast was amazing, good selection, quick eggs station. toasters were fast and efficient. Kids sandwiches need covering as dry out too quickly. Kids Club was brilliant, our two 6 & 9 just wanted to keep going back (9-12 and 1-5pm) Had activities and PS4 to use.

Stayed in May 2024

Nothing

Everything

Stayed in May 2024

Nothing

Everything is good i like how big the hotel is

Stayed in May 2024

The rooms are old

- Convenient location, - Despite the noise on the street, the room was quiet enough, - Very comfortable bed and pillows, - The breakfasts were very good

Stayed in May 2024

The staff were amazing , breakfast the best I have ever seen. Great pool area..

Stayed in May 2024

I live in a Holiday Inn Resort, but sometimes the price is very high

In front of the beach and the cleanliness of the place, this hotel should be a five-star hotel

Stayed in April 2024

excellent choice for breakfast

Stayed in April 2024

Just the lift need air conditioning

It was great breakfast staff were amazing I have stayed at holiday inn resort Phuket many times including my family

Stayed in April 2024

The pool area was a little dated in the area of the hotel we stayed. There was another much more modern pool area but this access to this was only permitted to premiun guests.

Room nice and modern, pus good size for a fmaily. One of only a limited number of hotels that offered family rooms with wo beds large enough to sleep two people each. This made it ideal for a fmialy of 4, 2 adults 2 youing children. Breakfast wa also good including alot of variety.

Stayed in March 2024

Wifi was slow and pool menu not much of a variety

Everything from check in to check out

Stayed in April 2024

The property is a little old and run down.

The location was great, the staff was really polite and friendly.

Stayed in April 2024

Leftover Food being left to long on table at breakfast and attracting lots of birds

Location & friendly staff

Stayed in April 2024

The villa with direct access to the pool with free minibar and very good amenities in the room - the privacy of the small villas community with drinks and starters offered by the lovely staff by the pool- breakfast is very good - beach is right in front of the hotel - location is in the middle of Pattong. Staff is so nice and helpful. A big special thank you to Bryan who went beyond expectation also to Raffa and Orio.

Stayed in April 2024

bathrooms need some updating especially toilet is quite low.

location is absolutely fantastic

Stayed in April 2024

Had a lil issue with our room which was then changed.

The breakfast spread was good. The swimming pool for the kids as well as the big pool was well maintained.

Stayed in April 2024

the bar staff (particularly one lady in the night shift) - extremely rude and absolutely not suited for the hospitality industry, slightly tardy night staff.

well thought out facilities, excellent breakfast spread, prompt housekeeping and check in staff. Easy access to the beach was an added bonus

Stayed in April 2024

Nothing :-)

The staff was kind and very accommodating. Our hotel bed was too soft and we experienced some back pain after our first night. We discussed the issue with the reception, and asked to change rooms. They said they would discuss with housekeeping. That afternoon, when we came back from the pool, they changed both mattresses to firmer ones - best solution as we did not have to pack up and move rooms! Location is great if you want lively options and convenience. Hotel facilities are great, with several pools to fit your vacation fit. Breakfast was fantastic with tons of options, and the drinks from the pool bar were spectacular. Everything was reasonably priced - we really enjoyed our stay.

Stayed in April 2024