Nil.

There are many good facilities and I like the signature pool the most. Good for family activities. The staff were all very helpful and good especially the manager Pui.

Stayed in May 2024

All excellent. Perfect for kids but relaxing for adults also

Stayed in May 2024

TV channel is not many and poor quality of pictures.

Breakfast is quite good and kid facilities is very amazing.

Stayed in May 2024

"Despite the commendable aspects of this hotel, such as the delicious breakfast options, engaging activities, and inviting pool area, our overall experience was somewhat marred by the lack of soundproofing, which led to disturbances during our restful moments. Additionally, while the breakfast was satisfying, the dinner options left much to be desired. Furthermore, the outdated facilities detracted from the overall ambiance of the hotel, leaving us wishing for a more modern and up-to-date environment to complement the otherwise enjoyable aspects of our stay."

"From the moment we stepped into the lobby to the day of our departure, our experience at this hotel was nothing short of exceptional; the sumptuous breakfast spread offered a delightful start to each day, the array of activities provided endless entertainment, the refreshing pool served as a tranquil oasis amidst our adventures, and the attentive staff, with their warm smiles and impeccable service, truly made us feel like valued guests throughout our entire stay."

Stayed in April 2024

1. Food: Overall, needs a new look on the food menu because very limited options and types of cuisines. It's clearly catered to the Thai/Asian travellers, but does very little for travellers from other nationalities. Buffet was average. Very limited options and within 2 days, we were bored of the breakfast buffet so we didn't even eat on day 3. 2. Location: Once you're in here, it's amazing. But getting to any place outside is almost impossible. Hua Hin is easily 45 minutes away, and Cha Am is about 20+ so you'll be doing a trip every time you need to step out. Even to get something as simple as some chips or some sodas, we need to go 10-15 minutes (4-5km) out. DO NOT STAY HERE if you want to explore the towns. Small things: Beds could be a little more softer - maybe our mattress needs a replacement. TV in-room could do with more channels.

1. Staff: Every single one of them was great. Super friendly, helpful and kind, all the way from Check-in to room service to restaurants and transport. 2. Property and amenities: Made for kids. So many amazing facilities for kids to enjoy, and adults to just relax. Very well thought out to have private adult pools away from the noise of the kids play areas etc. The scooter ride, Play tent and WiBit were amazing, well maintained and great fun! 3. Rooms: Huge, stunning and beautiful! Pool access rooms were awesome. Bathrooms were a treat. Bunk beds were amazing fun for the kids in the family room :) (we took 2 rooms). Overall, great place to spend a good few days!

Stayed in April 2024

Very nice home and cleanliness and comfort

Stayed in March 2024

No elevator

Very good hotel for family activity esp. for kids.

Stayed in April 2024

No refund after canceling one night

Excellent breakfast

Stayed in March 2024

The function of the room can be improved. The impression is that it tends to be chic but not that functional as it’s supposed to be. The shower part for example, it’s right in the middle of the bathroom without any partition. Therefore, when you shower, it can literally make the whole bathroom’s floor wet including the area where the wash basins are. Using the toilet would also require passing the shower area too, and it’s not that convenient when the whole area is wet when you are all dressed up and are in your slippers. Also, as a 5-star hotel, the bedsheets shouldn’t be changed every other day though. (They don’t change the sheets at all if you stay for 2 nights, that means.) We stayed for 4 nights actually. The maid forgot to change the sheets on the 3rd night too, and we had to call. This policy is not good for the brand though. Also, the location is between Cha-am and Huahin. The Cha-am beach is nearer while the Huahin beach would take around 30 mins drive. If you want to explore Huahin, it’s better to stay somewhere closer.

The breakfast is great based on Sofitel’s standards. The room is large.

Stayed in January 2024

If u get a room upper floor No lift for old people

Room...food...facility for kids

Stayed in February 2024

no lift.

I used to stay at new building and this time I stayed at old building. Frankly, there's no different between them in term of design but you pay less in the old building. Room is very spacious. There are new activities for kids. Overall is great. The area of improvement would be there's no lift and we stayed on the 3rd Floor so you have to walk up and down several times a day. Hotel is not 100% neat as 5star hotel. F&B is good but not that great i.e. Thai food is not delicious. It's matched with value of money.

Stayed in February 2024

A little far from Hua Hin, but we knew that going in.

We never wanted to leave the resort because there was so much to do as a family. The kids played on the Wibit endlessly (and won the wibit challange!), we played mini golf and pickleball, jumped in the waves on the beach, and enjoyed the game room. Also, the breakfast was INCREDIBLE! The staff were super friendly and cheerful. We were switched to a different room halfway during our stay and both rooms were AMAZING.

Stayed in January 2024

Old hotel room, no beach

Kids facility

Stayed in December 2023

-

Large room with plenty of space Staffs are very nice, good service mind and very helpful Breakfast is excellent! Plenty of choices to choose Lots of activities to do in the hotel

Stayed in December 2023

Coffee in breakfast is not good.

Room is quite large than we expected. All facilities fit for children and family.

Stayed in December 2023

What we don't like It is the activity price that makes Kids Club not a Net price. And it's a pity that the family room has little soundproofing.

This is our family's first time staying here. I was impressed by the variety of activities available to children, the safety, life guards, and all the employees. The service was very good. My children do activities Many pieces of art in the Kids Club. I would like the price of the activities to be Net prices. It would be very good because the children will be staying for several days and Do quite a lot of activities every day. Unfortunately, on the day we went, the PS4 device broke. My husband was impressed by the taste of the food. Whether it's breakfast There are many varieties, grilled pork or pizza, it's very delicious. However, we will definitely come back to stay again.

Stayed in December 2023

the quality of food is pretty basic - but appreciate the variety note : no lifts to reach higher floors or to/from reception (so not so stroller friendly)

Loads to do on grounds : minigolf, bicycle or scooter rental to tour the beautiful garden at sunset, various pool options for swimming, etc. we likes the location - not as developed as further south (hua hin), with small local restaurants and rice paddies and a forest park for walks all within a few minutes of the propoerty

Stayed in December 2023

Very good place for family , more activity , very nice services , comfortable , delicious breakfast , so appreciate and very good experience.

Stayed in November 2023

Everything was good

The hotel was beautiful the room was amazing and very confortable I really like the bar & restaurant on the beach it was quiet, the music not too loud it was perfect And the staff are very gentle also

Stayed in November 2023

The place has so much for kids to play!

Stayed in October 2023

Lots of reconstruction area during my stay but staffs let me know before my visit. It's fine compared to the lowest cost season of the year. All renovation and reconstruction will be done by the begining of October 23 as mentioned by staffs.

Staffs are all nice. Good place for family beach escape especially for kids 6 years+. They also provided quite area and adult swimming pool for adults.

Stayed in September 2023

I don’t like the bathroom and toilet inside the hotel room there is ceiling rain shower in the middle of the bathroom which is not comfortable.

The staffs are very friendly and helpful. They all have service mind and smile face. This hotel has pool access rooms that is really nice.

Stayed in August 2023

Some renovation going on.. miss out on the facility. Breakfast menu is lacking of fruits platter except for Sunday, and it’s left outside with flies around. Would have been better if it’s placed in the restaurant.

Lots of activities for kids to do.

Stayed in August 2023

The air conditioning in the room blows into my face when I sleep

The close proximity to Bangkok

Stayed in August 2023