Pamukkale mah.kuzey sokak.No :9 Pamukkale/Denizli , 20280 Pamukkale, Turkey
#13 of 43 hotels in Pamukkale
Guests' ChoiceBased on 226 hotel reviews
8.5Cleanliness
8.5
Comfort
8.5
Location
9.7
Facilities
8.3
Staff
9.4
Value for money
8.9
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 May 2024
Nader
CanadaNone
Good service
Stayed in May 2024
Reviewed: 24 May 2024
Lihong
New ZealandManager is so kind. Good location.
Stayed in May 2024
Reviewed: 11 May 2024
M
United KingdomDont expect a lot from the room facilities or breakfast. They are quite basic. The day tour was good but also has pitstops at a couple of shops and one of them is the local "textile" stop which happens be a department store. Be careful booking rental cars last minute at the airport. The rental car company (Budget in our case) confirmed our car and when we turned up at the airport to pickup, there was literally no one there and everything was shut including rental car company desks. Trust me, that airport is so small that its like a ghost town outside of the landing times of a handful of flights that arrive there. We needed to get to Dalaman airport to catch our flight back home. We managed to get the rental car guy on the phone and he started taking advantage of our situation and asked us 10k TL to drive us there and got us a stick shift sedan which could not accommodate four people and lots of luggage and was trying to upsell and make more money out of our situation. Very shady. We would have missed our flight from Dalaman if it was not for our host Hakan so a big thank you to him.
Great location right opposite the travertine and close to the hot air balloons take off site. Also plenty of restaurants and shops at walking distance.Hot air balloon ride was great. Our host Hakan was absolutely brilliant. Helped us with arranging activities and airport transfer and was available on WhatsApp when needed. He got us out of a very tricky situation with the rental car company when we were stranded at Denizli airport and needed taxi to Dalaman airport.
Stayed in May 2024
Reviewed: 10 May 2024
Paulo
GermanyBreakfast
Staff and location
Stayed in May 2024
Reviewed: 14 April 2024
Anne-sophie
FranceVery nice location in front of the Pamukkale main entrance, small and family-like hotel.
Stayed in April 2024
Reviewed: 5 April 2024
Carmel
AustraliaNo complaints. Perfect choice
The staff were always available and always very helpful. The location is perfect for tourists given its proximity to the travertine, hot air ballooning and that Alida has their own beautiful restaurant with wonderful views but also in a location where there is a great variety of restaurants, to operators And convenience stores
Stayed in April 2024
Reviewed: 5 March 2024
Muhammad
MalaysiaGreat view of Travertines. Location is good, with restaurant nearby. Pleasant room for family with kids. Friendly and helpful staff.
Stayed in February 2024
Reviewed: 6 January 2024
Tatiana
RussiaHakan was incredibly welcoming, yet discreet. He assigned us a room overlooking the travertines. The heating conditioner worked excellently, and there was also a heater in the room. Upon arrival, we were offered a cup of tea, and there was a basket of seasonal fruits with a knife for slicing. Breakfast offered a stunning view of the travertines. Overall, a delightful experience with thoughtful amenities.
Stayed in January 2024
Reviewed: 4 January 2024
Pengcheng
United Kingdomclean and friendly
Stayed in December 2023
Reviewed: 31 December 2023
Vaibhav
BelgiumRoom and bathroom
Location and the staff
Stayed in December 2023
Reviewed: 31 December 2023
Amy
United StatesHakan is such a wonderful host. He helped me book my hot air balloon flight and shuttle to the airport. The room was clean and comfortable and it's located near the travertines. Breakfast was also fantastic and I would absolutely stay here again.
Stayed in December 2023
Reviewed: 30 December 2023
Marcell
HungaryThe staff was so nice and helpful. They offered a hot air balloon ride for 45€/person. The middle entrance was nearby.
Stayed in December 2023
Reviewed: 26 December 2023
Faten
United Arab EmiratesRooms were nice and clean. Staff was very helpful.
Stayed in December 2023
Reviewed: 22 October 2023
Catherine
New ZealandWe were very happy with the hotel
Fabulous location. We had rooms on the top floor and the terrace outside had a wonderful view of the travertines. We could see people walking up and down the trail. The room was small but comfortable. There was a buffet breakfast with a good selection, and the view from the breakfast room was also excellent. We woke up early to the sound of hot air balloons filling nearby and saw them taking off, which was fun. We were able to park across the road for free. The staff were friendly and helpful. We were able to walk only a few minutes to find a good selection of restaurants. We enjoyed cooling off in the pool - that was a bonus!
Stayed in September 2023
Reviewed: 17 October 2023
Kseniia
RussiaIt was a nice stay! Host was really open and positive and was check us in at 4 pm - thanks for that! Terrace are with a sight view! The ballon ticket on reception are cheaper then at other web sites.
Stayed in October 2023
Reviewed: 13 October 2023
Chee
SingaporeBedsheets needs to be improve
Location
Stayed in October 2023
Reviewed: 13 October 2023
Usama
PakistanLocation is excellent, 5minutes walking distance from Pamukkale Travertines. Owner was very helpful and assisted us throughout our stay.
Stayed in October 2023
Reviewed: 7 October 2023
Jenny
New ZealandPerfect location just across from the travertines - the South Gate is about 200m walk - and lots of restaurants close by. The staff are lovely and very welcoming. The breakfast buffet is good, there’s free parking right outside and there is a nice-sized pool to cool off in at the end of the day. Highly recommend waking up at dawn and watching the hot air balloons drift over the travertines, what an amazing sight! We’re so glad that we stayed the night.
Stayed in October 2023
Reviewed: 3 October 2023
Oss
NetherlandsThe breakfast choices were really poor.
Great location and friendly staff. The rooms are okay, nothing fancy but it is what we paid for.
Stayed in October 2023
Reviewed: 1 October 2023
Dale
GermanyEverything was perfect. Thank you
The hotel is in a perfect location just about 100 meters walk to Pamukkale. Close to many restaurants and markets. The hotel owner was very helpful with all our needs, questions or anything else. He took care of all our luggage and gave us a nice close free parking spot. Breakfast buffet was included and was very delicious. I highly recommend this hotel.
Stayed in September 2023
Reviewed: 27 September 2023
Elizabeth
United KingdomCar parking not clear
Good breakfast
Stayed in September 2023
Reviewed: 23 September 2023
Yusuke
JapanNo big complaint but facilities looked a bit old. Especially, the sink could be renovated.
Clean bed and friendly staff who can speak Japanese extremely well :) The hotel has a relaxing atmosphere. Within 2 min to the Natural Park.
Stayed in September 2023
Reviewed: 17 September 2023
Hasan
AustraliaLocation
Stayed in September 2023
Reviewed: 11 September 2023
Mas
United KingdomNothing - we loved it!
Great location, good price, welcoming staff
Stayed in September 2023
Bloemfontein, South Africa
Málaga, Spain
Nadi, Fiji
Riez, France
Sežana, Slovenia
Vittoria, Italy
Jomtien Beach, Thailand
New York, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content