Reception staff have extremely poor communication skills. In addition to their very average English, they are very unwelcoming and simply provide a yes/no answer with no eye contact/smile to more evolved questions. Maybe for Russian speakers the experience was different given the proficiency of the staff in the language. The hotel would have a 10 if it had more professional reception staff.

Great facilities and flexible opening hours of the various food stations

Stayed in May 2024

The room was small, the bed was not super comfortable. The room seemed dated and the bathroom was leaking shower from the bathtub. It would be great if the staff new a bit more about the golf in the area and perhaps a shuttle to take you there. Kadraye taxis are not much short of a scam with their prices, so just a suggestion to cater more for your golfing guests. Most courses wont help you or speak english.

The all inclusive was really great. It wasn't hard to get a drink and the food options were delicious. I felt that it was good value for money. It was also nice that they restock the mini bar in your room. The staff were friendly and helpful. The coffee shop cafe with drinks and snacks daily was nice as well. The zoo is a nice addition to the resort. The baggage wrap was a very cool initiative from the hotel. Thanks to custome relations (i think maria) for helping me book a round of golf.

Stayed in April 2024

So much food.

A great place for family holidays. Wonderful location, warm sea, great swimming pools and water slides, delicious food and great selection of drinks. A very good service. No complaints whatsoever. An additional thank you for letting some members of our family to check in earlier after long overnight travel.

Stayed in April 2024

There is nothing negative. Perhaps as an improvement the hotel could consider adding more games facility like pool tables and table football.

Great staff, serviceand facilities were well maintained and there always food and drinks to keep us happy.

Stayed in April 2024

Excellent service and the best experience I ever had .

Stayed in November 2023

Everything

Stayed in October 2023

The spa services were extensive and relaxing. But I did mind the fact that I payed for an one hour massage and got only half an hour with no explanation.

The resort is amazing, the people and staff are very friendly and welcoming. They gave us a bigger room for no extra cost and were available at any time. Food and facilities are more than great. The events program quite interesting and fun! Would totally come back!

Stayed in October 2023

To be honest, we were almost the only guests coming not from Russia. We didn't like that the staff spoke at us Russian, just when we mentioned we are not from Russia, some staff knew English. Hotel full of guests from Russia.

Food was super delicious, we really enjoyed. Huge selection, everything fresh, tasty, a lot of fruit, o lot of vegetable, different kind of meats, fish, really very rich. The ice cream was the best. We travelled with a baby and we loved the place because we could walk all around with our trolley, no barriers, and it is such a big hotel that you can simply circle around and walk a lot just within a resort. Great place for families with kids.

Stayed in September 2023

the staff that organizes games for children is not very motivationally oriented. one gets the feeling that something is forced. everything that is paid additionally (e.g. hairdresser) is excessively expensive.

everything is very clean. the food was varied. Oktoberfest was awesome.

Stayed in October 2023

In Super Family room, extra bed was really bad.. So thin, you can feel metals below.

All food was great

Stayed in September 2023

Nothing

Really enjoyed our stay. Perfect rooms, clean, tasty food, great service. Will come back for sure

Stayed in July 2023

The WC outside was most of the time not clean. Room are not sound proof and you hear music till 12 am. With closed Windows it was still like you are setting outside. They should do something. There is a timetable for breakfast, Lunch, dinner. Its not like you can find everything all day long ... if you pass the Lunch you have to wait till the next Bar open ... Water in Pool was not that clean ..

Had a lot to offer.

Stayed in August 2023

Rooms were small

Absolutely everything

Stayed in August 2023

The staff are not smiling at all

The place was great

Stayed in August 2023

Breakfast was pretty good and so was the rest of the food… lot of options to choose from. Although it can get a bit predictable if you keep dining in the main area… so keep exploring other options located in the vicinity. It was worth the money for an all inclusive resort. The rooms were ok but the overall resort is quite well maintained and clean!

Stayed in August 2023

Most of the employee's speaks only Turkish and Russian

Facilities, pools animations teams

Stayed in August 2023

Very clean

Stayed in July 2023

That time passes fast

The staff the entertainment program is perfect Food very good staff very gentle and very professional

Stayed in August 2023

We first booked into the hotel rooms, which were a little small and needed an upgrade so decided to move to the villas which were exceptional!!!!!!!!

The food, the staff and the cleanliness of the resort were outstanding. Location is amazing - a 5 min drive to lands of the legends.

Stayed in July 2023

Russian music

All

Stayed in July 2023

The beach wasn't ready for the summer season at the end of April

the Cafe, bars, dinners, discos, the waterpark

Stayed in April 2023

Excellent and amazing resort big rooms and very comfortable bed the minibar including soft drinks also energy drink and snacks. The food was great at the pools at the main restaurant all meals delicious. Thanks to mr kamal in the main restaurant very helpful and friendly service.

Stayed in June 2023

Room is very small, food timing are so close and not enough to make other activities like swimming, you need to go and ask for water, food etc.. or no body will serve you, all drinks are served in the bar mixed with alchool

Good location, good food, friendly staff, Variety of pools was clean and perfect, beach clean and nice to swim, ativites for all ages are very nice

Stayed in June 2023

the room was bit tight and the mattress and the pillows are not comfortable

the staff the food

Stayed in June 2023