The spa facilities like sauna and steam should be off limit for kids and more importantly keeping an eye on usage of guests and maintenance of strictly hygiene practices . Namely the use of ice to cool off and usage of slippers in side sauna .

Great facilities to relax and unwind. The stay will guarantee your recharge and feeling refreshed l the food was good and decent variety. The spa and massages in particular was great. Thanks to the team and therapists of being professional and making all effort to accomodate the guests .

Stayed in December 2023

The thermal pool was fantastic. Outdoor and indoor pool facilities great.

Stayed in October 2023

Breakfast choice were good - staff was very friendly

Stayed in October 2023

Rushed dinner when we arrived late. Rules about bringing water into the property

Food was amazing Great staff

Stayed in August 2023

Was close to the Northern gate of Hierapolis. Loved the thermal bath. We opted for rather swimming at the spa than at Cleopatras pool. Dinner was great with lots of choices. Breakfast was also good. Lots of parking. They let us stay 2hours longer after check out to use the pools as we had a evening flight.

Stayed in July 2023

Since we missed connecting flight due to delay on Turkish Airlines we missed our first night in a non-refundable booking at $400/ or more a night. Non-refundable after March 31 and we entered April 5-7. We asked if we could only be charged second night as it was a case of “force majeure” of which hotel upon checkin did not accept. Since I had to pay more than USD$800 for total 1 night stay I asked for a room upgrade and hotel declined. After checkout, the bell boy said we had to return room card (Key) which he failed to recognize it is used at room entrance to ignite electricity in the room. It is the Front Desk who should address this matter and not the bell boy! The staff are very discourteous and quite nasty with guests in our case. If Turkey is to continue pursuing tourism as main income it must teach its tourism workers the importance of travelers. We did massage and that was nice. Overall I will not return to this hotel as the treatment given was not one of service. The food is quite average so do not expect a 5 star hotel. Also be prepared to pay for using the pool table as it is not complementary.

Proximity to Pamukale Thermal pools

Stayed in April 2023

the vibe was quite dated and some updates to decoration would make it much more appealing

convenient to see pamukkale and had a hot pool and comfortable room - included huge buffet dinner and breakfast

Stayed in December 2022

The gym, while definitely better than having no gym at all, was very much underwhelming. I understand having no weights, as they are a health risk. But the mats that you do have are an outright safety hazard! They slip against the floor very very badly. Try putting one foot on the floor and another on the mat. I would be surprised if there have been no accidents yet. The machines need maintenance, some parts are missing or not moving freely. I mean, if you just give YTL 20,000 to someone passionate about fitness, they can make the gym MUCH more useful and much safer.

The thermal pools are great, both indoor and outdoor. The cuisine is great too. Overall, this is probably the best property you would find in the area.

Stayed in December 2022

Electricity went out multiple times Staff has limited to no understanding of English

Beautiful hotel nice accommodations thermal pool was great

Stayed in October 2022

the best in Pamukkale which is very limited. the pool is very nice

Stayed in October 2022

food

thermals

Stayed in September 2022

Sinks in bedrooms...too big ...and not cleaned thoroughly in the corners

Everything! Great hotel, excellent service, supper was very impressive..super comfy beds...location and stunning pools...

Stayed in September 2022

AC in rooms could be better

Stayed in August 2022

Breakfast was average compared to the dinner

Loved the thermal water pumped into our bath at night, great dinner, friendly staff

Stayed in September 2022

the location and it is the. eat hotel in Pamukkale

Stayed in September 2022

The room needs renovation, plumbing is not working everywhere. in the spa salon, the sauna and hammam often do not work. the breakfast is monotonous and the waiters do not fully serve the guests, after the early influx of guests, late visitors enter the uncleaned and not filled with food hall.

Good, comfortable,big rooms. Delicious dinner.

Stayed in August 2022

some staff were not polite. some were good.

thermal pool

Stayed in July 2022

Great Spa, good food and very nice service and great pricing.

Stayed in July 2022

indoor thermal pool not working throughout stay poor availability for massages no upgrade

lovely restaurant with lots of choice

Stayed in June 2022

Gym equipment are poor and room entertainment system is really outdated.

The staff are very friendly, the location is good, the en-suite thermal bath is a good option

Stayed in July 2022

If the the area for the sun loungers around the pool was a bit bigger that would have been ideal, as the option for sunbathing was slightly limited.

The restaurant was amazing & so was the food. The spa was extremely relaxing and the thermal pool was a great experience. Extremely relaxing stay.

Stayed in June 2022

tragic breakfast and the stuff not friendly enough

nice pools

Stayed in July 2022

We loved the pools! Especially the thermal one!

Stayed in July 2022

The deserts too sweet in the buffet

The facilities & clean

Stayed in June 2022